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Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black
Arc'teryx Atom SL Hoody Men's Jacket Black

Arc'teryx Atom SL Hoody Men's Jacket Black

(227 reviews)

The Arc’teryx Atom LT men’s hooded insulated jacket offers superlight materials and design, emphasizing lightweight and packability. It is specifically created to perform when insulation is required, but in a measured amount that suits milder conditions. This jacket is an efficient mid layer in cool conditions and a great standalone during rest breaks, early morning starts, and while enjoying the view from a freshly bagged peak.Layering is the key of keeping you dry, warm and using your energy efficiently. Put into the right systems, a good sequence of layers moves moisture away from your skin, conserves or dissipates heat and provides you with weather protection. Here they are. The first layer, worn next-to-skin will provide warmth and quickly move moisture away from your skin. Then, the second layer, is the insulation and fleece, that provides warmth while also dissipating heat during periods of high output. And finally, the third layer, the shell, which is the most weather-protective layer, worn on the outside of all other layers.

The Arc’teryx Atom LT men’s hooded insulated jacket offers superlight materials and design, emphasizing lightweight and packability. It is specifically created to perform when insulation is required, but in a measured amount that suits milder conditions. This jacket is an efficient mid layer in cool conditions and a great standalone during rest breaks, early morning starts, and while enjoying the view from a freshly bagged peak.Layering is the key of keeping you dry, warm and using your energy efficiently. Put into the right systems, a good sequence of layers moves moisture away from your skin, conserves or dissipates heat and provides you with weather protection. Here they are. The first layer, worn next-to-skin will provide warmth and quickly move moisture away from your skin. Then, the second layer, is the insulation and fleece, that provides warmth while also dissipating heat during periods of high output. And finally, the third layer, the shell, which is the most weather-protective layer, worn on the outside of all other layers.

$762.00

in 1 offers

The lowest price for Arc'teryx Atom SL Hoody Men's Jacket Black right now is $762.00.

The all-time low was $436.00 on 13 Oct 2024 — today's price is 75% above the lowest ever. It has been notably cheaper before — worth setting a price alert.

Prices last updated 12 Jan 2026.

Size:

Arc'teryx Atom SL Hoody Men's Jacket Black

$762.00

(227 reviews)

The Arc’teryx Atom LT men’s hooded insulated jacket offers superlight materials and design, emphasizing lightweight and packability. It is specifically created to perform when insulation is required, but in a measured amount that suits milder conditions. This jacket is an efficient mid layer in cool conditions and a great standalone during rest breaks, early morning starts, and while enjoying the view from a freshly bagged peak.Layering is the key of keeping you dry, warm and using your energy efficiently. Put into the right systems, a good sequence of layers moves moisture away from your skin, conserves or dissipates heat and provides you with weather protection. Here they are. The first layer, worn next-to-skin will provide warmth and quickly move moisture away from your skin. Then, the second layer, is the insulation and fleece, that provides warmth while also dissipating heat during periods of high output. And finally, the third layer, the shell, which is the most weather-protective layer, worn on the outside of all other layers.

The Arc’teryx Atom LT men’s hooded insulated jacket offers superlight materials and design, emphasizing lightweight and packability. It is specifically created to perform when insulation is required, but in a measured amount that suits milder conditions. This jacket is an efficient mid layer in cool conditions and a great standalone during rest breaks, early morning starts, and while enjoying the view from a freshly bagged peak.Layering is the key of keeping you dry, warm and using your energy efficiently. Put into the right systems, a good sequence of layers moves moisture away from your skin, conserves or dissipates heat and provides you with weather protection. Here they are. The first layer, worn next-to-skin will provide warmth and quickly move moisture away from your skin. Then, the second layer, is the insulation and fleece, that provides warmth while also dissipating heat during periods of high output. And finally, the third layer, the shell, which is the most weather-protective layer, worn on the outside of all other layers.

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Last updated at 12/01/2026 18:45:07

Please note: price history and price alerts are not available for some stores, including Amazon.com.au.

Price history

Price history

Please note: price history and price alerts are not available for some stores, including Amazon.com.au.

Reviews

Atom Lt Hoody Review
20 October 2023Elijah

originally posted on arcteryx.com

To preface this, I have the LEAF version which is only available for military and other service personnel, not the regular version, however to my understanding the difference is only a slight variation that is in ways most likely irrelevant for you, so keep that in mind but overall it wont make much difference for most people reading this.Ive used this jacket extensively in the field, and I swear by it. It is an absolute gem. This garment works as a standalone or mid-layer depending on the temperature, and provides absolutely excellent insulation. Its no coincidence that the atom is extremely popular among us in the armed forces, this thing will keep you warm and cozy, but isnt so warm that the moment you start exerting you are just dying of overheating which is ... MoreTo preface this, I have the LEAF version which is only available for military and other service personnel, not the regular version, however to my understanding the difference is only a slight variation that is in ways most likely irrelevant for you, so keep that in mind but overall it wont make much difference for most people reading this.Ive used this jacket extensively in the field, and I swear by it. It is an absolute gem. This garment works as a standalone or mid-layer depending on the temperature, and provides absolutely excellent insulation. Its no coincidence that the atom is extremely popular among us in the armed forces, this thing will keep you warm and cozy, but isnt so warm that the moment you start exerting you are just dying of overheating which is really nice.It comes DWR coated so it does have some water resistance, but do not count on that. This is perfect when paired with a shell jacket, I have the Beta AR and ive found through pretty heavy use that this combo is ideal.This jacket is also very suited to day to day use, its very fashionable and a great everyday fall jacket for casual use.My single only complaint with this jacket is that draw string on the hood can be pretty uncomfortable if tightened up too much and doesnt really do anything unless you tighten it up that much, but I’ve found the hood is completely adequate when completely loosened so its pretty minor in my opinion.Overall, I think this jacket was the best $300 I ever spent I dont really have any other way to put it.

Bring back to shorter cut!
22 September 2024Lana

originally posted on arcteryx.com

Nearly 5 stars but......This jacket has had it's cut/pattern changed to fit longer in the torso. If you're tall in the torso - great! This will serve you well and is truly a bomb proof and incredibly high performing and cosy jacket! I've owned one for 9 years and wore/loved it non stop until it's recent death.I purchased a new one but sadly most of us women aren't tall in the torso and the new fit just feels off and unflattering on me now. It sits tight on my hips and the extra few inches of length annoys and restricts my body. I miss the boxier cut that ended just below my hips as I could move more freely, plus I thought it looked much more flattering this length too! Heart breaking after owning the older cut for many years and loving the way it fit and ... MoreNearly 5 stars but......This jacket has had it's cut/pattern changed to fit longer in the torso. If you're tall in the torso - great! This will serve you well and is truly a bomb proof and incredibly high performing and cosy jacket! I've owned one for 9 years and wore/loved it non stop until it's recent death.I purchased a new one but sadly most of us women aren't tall in the torso and the new fit just feels off and unflattering on me now. It sits tight on my hips and the extra few inches of length annoys and restricts my body. I miss the boxier cut that ended just below my hips as I could move more freely, plus I thought it looked much more flattering this length too! Heart breaking after owning the older cut for many years and loving the way it fit and felt.Please, PLEASE, please Arc'teryx; bring back your cute boxy cut for us shorter women!

Disappointed
18 July 2024Ray6

originally posted on arcteryx.com

Very disappointed with my recent Arc'teryx purchase. I bought the Men's Atom hoody in a size small (I'm 5'7", 140 lbs) and it's disappointing compared to my Wife's Atom hoody from 5 years ago (named the Atom LT hoody at the time). I noticed instantly the material felt thinner and cheaper. The fit of the new Atom is also very boxy and I would not consider it "fitted" at all. I have an older Beta shell in size XS which I find can be tight in some spots so I ordered the Atom in size S, which turned out to be quite roomy. I definitely could have fit an XS and it still probably wouldn't be "fitted". The fit of Arc'teryx overall seems to have become boxier which is quite disappointing. I used to be a big fan of Arc'teryx gear but will have to reconsider ordering any more ... MoreVery disappointed with my recent Arc'teryx purchase. I bought the Men's Atom hoody in a size small (I'm 5'7", 140 lbs) and it's disappointing compared to my Wife's Atom hoody from 5 years ago (named the Atom LT hoody at the time). I noticed instantly the material felt thinner and cheaper. The fit of the new Atom is also very boxy and I would not consider it "fitted" at all. I have an older Beta shell in size XS which I find can be tight in some spots so I ordered the Atom in size S, which turned out to be quite roomy. I definitely could have fit an XS and it still probably wouldn't be "fitted". The fit of Arc'teryx overall seems to have become boxier which is quite disappointing. I used to be a big fan of Arc'teryx gear but will have to reconsider ordering any more gear from them due to their decline in quality, unpredictable sizing and fit, and poor customer service.

Specification

LEG LENGTHSHORT
INCHES30

Price comparison

Updated 8 months ago
Please note: price history and price alerts are not available for some stores, including Amazon.com.au.

Price history

Price history

Please note: price history and price alerts are not available for some stores, including Amazon.com.au.

Reviews

Atom Lt Hoody Review
20 October 2023

To preface this, I have the LEAF version which is only available for military and other service personnel, not the regular version, however to my understanding the difference is only a slight variation that is in ways most likely irrelevant for you, so keep that in mind but overall it wont make much difference for most people reading this.Ive used this jacket extensively in the field, and I swear by it. It is an absolute gem. This garment works as a standalone or mid-layer depending on the temperature, and provides absolutely excellent insulation. Its no coincidence that the atom is extremely popular among us in the armed forces, this thing will keep you warm and cozy, but isnt so warm that the moment you start exerting you are just dying of overheating which is ... MoreTo preface this, I have the LEAF version which is only available for military and other service personnel, not the regular version, however to my understanding the difference is only a slight variation that is in ways most likely irrelevant for you, so keep that in mind but overall it wont make much difference for most people reading this.Ive used this jacket extensively in the field, and I swear by it. It is an absolute gem. This garment works as a standalone or mid-layer depending on the temperature, and provides absolutely excellent insulation. Its no coincidence that the atom is extremely popular among us in the armed forces, this thing will keep you warm and cozy, but isnt so warm that the moment you start exerting you are just dying of overheating which is really nice.It comes DWR coated so it does have some water resistance, but do not count on that. This is perfect when paired with a shell jacket, I have the Beta AR and ive found through pretty heavy use that this combo is ideal.This jacket is also very suited to day to day use, its very fashionable and a great everyday fall jacket for casual use.My single only complaint with this jacket is that draw string on the hood can be pretty uncomfortable if tightened up too much and doesnt really do anything unless you tighten it up that much, but I’ve found the hood is completely adequate when completely loosened so its pretty minor in my opinion.Overall, I think this jacket was the best $300 I ever spent I dont really have any other way to put it.

Elijah originally posted on arcteryx.com
Bring back to shorter cut!
22 September 2024

Nearly 5 stars but......This jacket has had it's cut/pattern changed to fit longer in the torso. If you're tall in the torso - great! This will serve you well and is truly a bomb proof and incredibly high performing and cosy jacket! I've owned one for 9 years and wore/loved it non stop until it's recent death.I purchased a new one but sadly most of us women aren't tall in the torso and the new fit just feels off and unflattering on me now. It sits tight on my hips and the extra few inches of length annoys and restricts my body. I miss the boxier cut that ended just below my hips as I could move more freely, plus I thought it looked much more flattering this length too! Heart breaking after owning the older cut for many years and loving the way it fit and ... MoreNearly 5 stars but......This jacket has had it's cut/pattern changed to fit longer in the torso. If you're tall in the torso - great! This will serve you well and is truly a bomb proof and incredibly high performing and cosy jacket! I've owned one for 9 years and wore/loved it non stop until it's recent death.I purchased a new one but sadly most of us women aren't tall in the torso and the new fit just feels off and unflattering on me now. It sits tight on my hips and the extra few inches of length annoys and restricts my body. I miss the boxier cut that ended just below my hips as I could move more freely, plus I thought it looked much more flattering this length too! Heart breaking after owning the older cut for many years and loving the way it fit and felt.Please, PLEASE, please Arc'teryx; bring back your cute boxy cut for us shorter women!

Lana originally posted on arcteryx.com
Disappointed
18 July 2024

Very disappointed with my recent Arc'teryx purchase. I bought the Men's Atom hoody in a size small (I'm 5'7", 140 lbs) and it's disappointing compared to my Wife's Atom hoody from 5 years ago (named the Atom LT hoody at the time). I noticed instantly the material felt thinner and cheaper. The fit of the new Atom is also very boxy and I would not consider it "fitted" at all. I have an older Beta shell in size XS which I find can be tight in some spots so I ordered the Atom in size S, which turned out to be quite roomy. I definitely could have fit an XS and it still probably wouldn't be "fitted". The fit of Arc'teryx overall seems to have become boxier which is quite disappointing. I used to be a big fan of Arc'teryx gear but will have to reconsider ordering any more ... MoreVery disappointed with my recent Arc'teryx purchase. I bought the Men's Atom hoody in a size small (I'm 5'7", 140 lbs) and it's disappointing compared to my Wife's Atom hoody from 5 years ago (named the Atom LT hoody at the time). I noticed instantly the material felt thinner and cheaper. The fit of the new Atom is also very boxy and I would not consider it "fitted" at all. I have an older Beta shell in size XS which I find can be tight in some spots so I ordered the Atom in size S, which turned out to be quite roomy. I definitely could have fit an XS and it still probably wouldn't be "fitted". The fit of Arc'teryx overall seems to have become boxier which is quite disappointing. I used to be a big fan of Arc'teryx gear but will have to reconsider ordering any more gear from them due to their decline in quality, unpredictable sizing and fit, and poor customer service.

Ray6 originally posted on arcteryx.com
Good performance, but flawed design
11 November 2023

Purchased in 2018, runs true to size. I am 5'7", broad shoulders (44" chest), and I wear a size L, which is comfortable. I love how lightweight it is, and typically wear this in the dead of midwest winters with a fleece midlayer, often in subfreezing temps. In temps below 20°, I might wear something more robust. But this jacket can hold its own. The side fabric is breathable, and the outer shell performs fairly well in wet weather. The hood is boxy, and when on, it looks sort of funny - not the most flattering. That's fine, because I wear this for it's performance. Cinch elastic helps with keeping the hood on, and the chest pocket is handy. My biggest gripe about the design of this jacket is the side pocket design. The zipper opens down to the base of the pocket. So ... MorePurchased in 2018, runs true to size. I am 5'7", broad shoulders (44" chest), and I wear a size L, which is comfortable. I love how lightweight it is, and typically wear this in the dead of midwest winters with a fleece midlayer, often in subfreezing temps. In temps below 20°, I might wear something more robust. But this jacket can hold its own. The side fabric is breathable, and the outer shell performs fairly well in wet weather. The hood is boxy, and when on, it looks sort of funny - not the most flattering. That's fine, because I wear this for it's performance. Cinch elastic helps with keeping the hood on, and the chest pocket is handy. My biggest gripe about the design of this jacket is the side pocket design. The zipper opens down to the base of the pocket. So there is no lip inside the pockets. As such, anytime I have an item in my pocket and I lean to either side, the contents of my pockets will fall out. This happens with regularity. I've dropped my keys, papers, lip balm, etc. Luckily, it's while I'm tooling around town. If I were wearing this on a precarious hike, I'd be afraid to drop something of value down a side of a cliff or off a rock into a river. This is a major flaw. As such, I tend to wear my other jackets when doing anything technical.

Midwest Mike originally posted on arcteryx.com
Great jacket
29 November 2023

Great jacket for moderate to chilly temperatures. I bought this to be used as a stand alone as well as a mid layer for the colder outings. I've had the jacket about a month now and love it. The fitted fit is much nicer than some of the other boxier cuts and it's breathable. I've used it while hiking/walking as my outer shell in 19 degree weather with a thicker base layer and was fine. Jacket is lightweight, moves well with the body and is packable. I love the stretch cuffs making it easier to put on and take off over gloves. The hood also stays in place really well and doesn't hinder your vision or use of a headlamp. Haven't had it out in the rain yet to test the water durability. I'm sure when used as a mid layer this jacket will shine and keep you warm in the ... MoreGreat jacket for moderate to chilly temperatures. I bought this to be used as a stand alone as well as a mid layer for the colder outings. I've had the jacket about a month now and love it. The fitted fit is much nicer than some of the other boxier cuts and it's breathable. I've used it while hiking/walking as my outer shell in 19 degree weather with a thicker base layer and was fine. Jacket is lightweight, moves well with the body and is packable. I love the stretch cuffs making it easier to put on and take off over gloves. The hood also stays in place really well and doesn't hinder your vision or use of a headlamp. Haven't had it out in the rain yet to test the water durability. I'm sure when used as a mid layer this jacket will shine and keep you warm in the coldest temps. Great versatility allows you to go from the trail to a pub with ease. Overall, this is my go to jacket.

Picc17 originally posted on arcteryx.com
Great quality, but poor fit
2 September 2024

Last year I was interested in buying the Atom hoodie, but I ended up not getting it because it didn’t fit right when I tried it on in the store. I am not a “curvy” woman, but the hip area was still way too tight. When I sized up, the top part was way too big. In addition to the cut, I found the coat proportions in general did not fit me. Nothing seemed to fall in the right place. I am 5 feet tall and the coat was cut to fit tall women. This could also be why the hip area didn’t fit - it was probably falling too low. Still, I think widening the hip area could help the coats fit better on a wider range of women. All of the Arcteryx coats that I tried on seemed to have this issue. It would really be nice to have petite sizing - but please don’t just shorten the coats ... MoreLast year I was interested in buying the Atom hoodie, but I ended up not getting it because it didn’t fit right when I tried it on in the store. I am not a “curvy” woman, but the hip area was still way too tight. When I sized up, the top part was way too big. In addition to the cut, I found the coat proportions in general did not fit me. Nothing seemed to fall in the right place. I am 5 feet tall and the coat was cut to fit tall women. This could also be why the hip area didn’t fit - it was probably falling too low. Still, I think widening the hip area could help the coats fit better on a wider range of women. All of the Arcteryx coats that I tried on seemed to have this issue. It would really be nice to have petite sizing - but please don’t just shorten the coats and think that will work - the length of the arm holes, sleeves, and torso need to be adjusted too. Ultimately I was really disappointed. The coat is attractive, well made and would have been perfect for my hiking trip, but it unfortunately didn’t fit right.

Tina originally posted on arcteryx.com
Newest revision finally got the shoulders right.
13 September 2024

My previous atom (2019) has very narrow shoulders which looked funny on me in a size large. Extra large was always way too bulky in the torso.This new atom fits me perfectly. The main issue for me has always been wide shoulders and longer arms. The fit of this jacket is perfect if you are athletic. It’s articulated well also. I can raise my arms overhead with zero hem lift.I know everyone has an issue with tyono 20 fabric but I have yet to experience anything other than minor pilling after 5 years. Of course I don’t use this with backpack straps which seems to be the main issue. If I’m hiking I use my proton or a soft shell.I don’t feel that’s it much larger than the pervious version besides the room in the shoulders.For reference I’m 6’ 205lbs and lean. The ... MoreMy previous atom (2019) has very narrow shoulders which looked funny on me in a size large. Extra large was always way too bulky in the torso.This new atom fits me perfectly. The main issue for me has always been wide shoulders and longer arms. The fit of this jacket is perfect if you are athletic. It’s articulated well also. I can raise my arms overhead with zero hem lift.I know everyone has an issue with tyono 20 fabric but I have yet to experience anything other than minor pilling after 5 years. Of course I don’t use this with backpack straps which seems to be the main issue. If I’m hiking I use my proton or a soft shell.I don’t feel that’s it much larger than the pervious version besides the room in the shoulders.For reference I’m 6’ 205lbs and lean. The large fits perfectly.

MKDSE originally posted on arcteryx.com
Poor quality, poor customer service
22 July 2024

Purchased this jacket for my husband last year, and he only wears it in the spring and fall, and it started pilling. It’s so disappointing after all of the Arcteryx jackets I’ve purchased, that it happened to this one and when we contacted customer service, they told us to just shave it ourselves. They said it’s caused by washing the jacket (with proper Arcteryx instructions) and wear & tear - so anpparently pilling is normal for all of their jackets except their old jackets. After the in-store associate helped us shaved it, it was still very visible. What a shame that the quality of Arcteryx has gone down so much. There are other stores that have completely replaced jackets/clothing for us, no questions asked. I’m rather shocked that after spending several ... MorePurchased this jacket for my husband last year, and he only wears it in the spring and fall, and it started pilling. It’s so disappointing after all of the Arcteryx jackets I’ve purchased, that it happened to this one and when we contacted customer service, they told us to just shave it ourselves. They said it’s caused by washing the jacket (with proper Arcteryx instructions) and wear & tear - so anpparently pilling is normal for all of their jackets except their old jackets. After the in-store associate helped us shaved it, it was still very visible. What a shame that the quality of Arcteryx has gone down so much. There are other stores that have completely replaced jackets/clothing for us, no questions asked. I’m rather shocked that after spending several thousands of dollars at their store, we were just told to shave the jacket and that it’s supposed to be like that.

ML403 originally posted on arcteryx.com
Shoddy Customer Service on Product Warranty Claim
3 December 2023

Shoddy Customer Service on Product Warranty ClaimsI’ll preface this review by stating I absolutely love my Atom SL, I’ve had four of them, and wouldn’t have bought so many if it wasn’t one of my favorite pieces of gear. Rather….this review is related to customer service issues I’ve had trying to get a repair done on my Atom SL. Previously, I had a completely different Arcteryx jacket (model is irrelevant), where the teeth on the main zipper chipped off, requiring a new zipper. I contacted Arcteryx Customer Service to see what my options are. They confirmed chipped zipper teeth are covered under their lifetime warranty (as they should be), and damage such as this wouldn’t fall under mis-use or normal wear-and-tear. Their initial response was for me to mail the ... MoreShoddy Customer Service on Product Warranty ClaimsI’ll preface this review by stating I absolutely love my Atom SL, I’ve had four of them, and wouldn’t have bought so many if it wasn’t one of my favorite pieces of gear. Rather….this review is related to customer service issues I’ve had trying to get a repair done on my Atom SL. Previously, I had a completely different Arcteryx jacket (model is irrelevant), where the teeth on the main zipper chipped off, requiring a new zipper. I contacted Arcteryx Customer Service to see what my options are. They confirmed chipped zipper teeth are covered under their lifetime warranty (as they should be), and damage such as this wouldn’t fall under mis-use or normal wear-and-tear. Their initial response was for me to mail the jacket in (on my own dime), have it repaired, and then have it sent back to me. This was an issue for me because A) it would require me not having the product for multiple weeks while it was being repaired, and B) the cost of shipping would have been more than the cost to have the zipper simply repaired at a local shop. So naturally, I asked if there were any other options…. They said that if I wanted to repair the jacket locally out of my own pocket, that is ok, but that it would void their lifetime warranty. To compensate for this, they offered me a product voucher worth roughly 50% of the product. All I had to do was simply make a mark on the tag of the product so that it could never be used in a future warranty claim. I was very happy with this compromise and proceeded with this option. Fast forward to this year….. I literally had the EXACT SAME damage issue to my Atom SL (chipped teeth on the main zipper). I contacted customer service and again was told to mail it in for repairs. Besides the two issues I mentioned above, they also mentioned the replacement zipper would not be the OEM color (wouldn’t match the other zipper colors), but they would do their best to get it close. This may boil down to personal preference, but if I am paying $200-$700USD for a jacket, and then have to pay to ship it in for repairs, I would prefer to not have it look like a “Frankenstein” jacket with multi-colored zippers. It looks trashy, low quality, and cheap (even if they are functionally the same). I contacted them again and made a reference to how my previous product repair warranty claim was handled. Their first response was to mail it in (again, on my own dime), forfeit the jacket, and I would be issued a 20% (not 50%) product voucher code. Please take note, for a $220 jacket, 20% is roughly $40USD, which, if you subtract the shipping to send it to them, is closer to $20-$30USD. So naturally, I asked two questions. #1: Why was I allowed to self-repair and keep my first product, but for my Atom SL I have to forfeit it and send it in. #2: Why was I given a 50% product voucher code for my first claim, and now only a 20% voucher code for my second claim. I got a lot of run-around from multiple customer-service agents and had to escalate my issue to a manager. They never could actually give me a direct answer as to why self-repairs were allowed before, but now all claims absolutely must be mailed in via the ReWEAR program. They also could not explain why I could keep the jacket and get 50% towards a new product, but now have to forfeit the jacket and only get 20%. I was simply told that they were “making exceptions” for me, and I could take my 20% or get lost. Not exactly great customer service for one of the top-tier outdoor clothing companies. I still love my Atom SL, as well as all my other Arcteryx products, but their products are obviously more expensive that most other gear on the market. One of the main reasons I am willing to pay that premium is for the lifetime warranty and supposedly, good customer service. When I am told I have to mail a $220 jacket in, lose it, and only get a $40 bucks, it’s almost like a slap in the face. I am quite curious if they will actually answer the questions I’ve listed above, or if they will provide some brief/curt answer stating that franken-steining an extremely expensive jacket together is really the best that they can do.

Unsatisfied Customer originally posted on arcteryx.com
The Best Jacket
18 October 2023

This jacket is everything as great as everyone says it is. Outer is malleable yet durable, worn this jacket primarily for the last year and there are no signs of wear and tear. Surprising temperature range, worn comfortably standing around in a t-shirt in 32ºF weather with relatively high humidity. Overall design is fantastic, zipper is easy to actuate, fleece lined pockets add a little more comfort and warmth, hood has good coverage. Fit is fantastic, I’m 6’3 and 155lbs and bought a size large. I have a little room to mess with layers. Great from both a casual and technical standpoint. I use it for everything, general use, skiing, hiking, backpacking, fly fishing, and others I can’t think of. It’s my favorite jacket bar none.

nicolasg originally posted on arcteryx.com

Specification

LEG LENGTHSHORT
INCHES30

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