Brother MFC-J6555DW XL INKvestment Multifunction Printer

0 Stars. PLEASE DO NOT BUY THE "MFC-J6555DW" PRINTER.I wish that I had never purchased this product. By the time it failed it was <4 months old and we used the copy function exactly 34 times. We used the scanner function about the same. The scan function is the main reason why I made the purchase in the first place.We love our existing brother printer, so when we needed a second printer, we chose this model (1 less paper tray than our existing printer/scanner), boy what a freaking mistake. Wish I had read reviews on this model and not went off our past experience with this brand.Here goes the saga:Part 1 - we purchased the mfc-j6555dw new from our local office depot. hoping it would be as great as our current, 5 yr old brother printer/scanner. boy were we ... More0 Stars. PLEASE DO NOT BUY THE "MFC-J6555DW" PRINTER.I wish that I had never purchased this product. By the time it failed it was <4 months old and we used the copy function exactly 34 times. We used the scanner function about the same. The scan function is the main reason why I made the purchase in the first place.We love our existing brother printer, so when we needed a second printer, we chose this model (1 less paper tray than our existing printer/scanner), boy what a freaking mistake. Wish I had read reviews on this model and not went off our past experience with this brand.Here goes the saga:Part 1 - we purchased the mfc-j6555dw new from our local office depot. hoping it would be as great as our current, 5 yr old brother printer/scanner. boy were we wrong. after less than 4 months, it stopped scanning and threw a "cant scan - A5" error code. at this point, it would beep incessantly at you and only copy, no scanning. called customer service - only thing they can do is replace this almost brand new unit with a refurbished unit. not super excited about that, but they ship the replacement.Part 2 - 1st replacement arrives, we go thru the set up (literally plugging it in and putting the ink it) and as soon as the test print page comes thru - it sends the dreaded "cant scan - A5" error code which flips over to a "cant scan - A F" code. fortunately, enough for me, I've been to this rodeo. Call customer service, they cannot solve the issue with out the machine - so they send another, refurbished replacement, for my <4 month old printer/scanner. at this point we have 2 useless printers stacked in the office.Part 3 - 2nd replacement printer arrives, we go thru the set up (literally plugging it in and putting the ink it) and as soon as the test print page comes thru - it sends the dreaded "cant scan - A5" error code. From past experience, I know to unplug the machine, wait a minute and plug back in to let it restart. So I do just that. Now the machine literally will not turn on. Completely crazy. It initially threw the same error code and now simply wont power up. Right now we are 0 for 3. Fortunately enough for me, I've been to this rodeo twice before. Call customer service - they cannot believe or understand that the machine literally wont power up. So I lug the machine to 3 other wall outlets, unplug lamps (that are on), plug the printer in and it still has no power. So she says that they will send another, refurbished replacement, for my <4 month old printer/scanner. yay. at this point we have 3 useless printers (and 2 boxes) stacked in the office. So we have 3 faulty printers and have no idea what to do with them. We also have over 8 hours of time spent trying to figure out why all of these brother mfc-j6555dw units just wont work. What are the odds that I got the only 3 faulty units? Insane.So at this point, we purchased this printer/scanner once, Brother has sent 2 and is sending a third replacement printer/scanner. I don't understand why brother would not replace this printer with a similar Brother printer that has a better operational track history (I asked for a similar unit to get swapped out for this unit, so I can get off this crazy train of poor quality product and was told no)? Seems like a crazy business decision. I'll provide an update (Part 4) when we receive the 3rd replacement printer - to update you all to see if it actually works. 10:1 its a dud.Part 4 - the 3rd replacement showed up. Set everything up and after 24 hours, it hasnt thrown an error code or stopped scanning yet.I still would never buy a brother mfc-j6555dw again. You will thank me later.I do not recommend this product.

0 Stars. PLEASE DO NOT BUY THE "MFC-J6555DW" PRINTER.We love our existing brother printer, so when we needed a second printer, we chose this model (1 less paper tray than our existing printer/scanner), boy what a colossal mistake. Wish I had read reviews on this model and not went off our past experience with this brand.Here goes the saga:Part 1 - we purchased the mfc-j6555dw new from our local office depot. hoping it would be as great as our current, 5 yr old brother printer/scanner. boy were we wrong. after less than 4 months, it stopped scanning and threw a "cant scan - A5" error code. at this point, it would beep incessantly at you and only copy, no scanning. called customer service - only thing they can do is replace this almost brand new unit with a ... More0 Stars. PLEASE DO NOT BUY THE "MFC-J6555DW" PRINTER.We love our existing brother printer, so when we needed a second printer, we chose this model (1 less paper tray than our existing printer/scanner), boy what a colossal mistake. Wish I had read reviews on this model and not went off our past experience with this brand.Here goes the saga:Part 1 - we purchased the mfc-j6555dw new from our local office depot. hoping it would be as great as our current, 5 yr old brother printer/scanner. boy were we wrong. after less than 4 months, it stopped scanning and threw a "cant scan - A5" error code. at this point, it would beep incessantly at you and only copy, no scanning. called customer service - only thing they can do is replace this almost brand new unit with a refurbished unit. not super excited about that, but they ship the replacement. yay? .....Part 2 - 1st replacement arrives, we go thru the set up (literally plugging it in and putting the ink it) and as soon as the test print page comes thru - it sends the dreaded "cant scan - A5" error code which flips over to a "cant scan - AF" code. fortunately enough for me, I've been to this rodeo (I know more about this code that the customer service people I end up talking to). Call customer service, they cannot solve the issue with out the machine - so they send another, refurbished replacement, for my <4 month old printer/scanner. yay. at this point we have 2 useless printers stacked in the office.Part 3 - 2nd replacement printer arrives, we go thru the set up (literally plugging it in and putting the ink it) and as soon as the test print page comes thru - it sends the dreaded "cant scan - A5" error code. From past experience, I know to unplug the machine, wait a minute and plug back in to let it restart. So I do just that. Now the machine literally will not turn on. Completely crazy. It initially threw the same error code and now simply wont power up (you can't make this up). Right now we are 0 for 3. Fortunately enough for me, I've been to this rodeo twice before. Call customer service - we spend almost 10 minutes where the agent is asking me to run thru different diagnostics on the machine, because she simply cannot wrap their head around the fact that it literally wont power up. So I lug the machine to 3 other wall outlets, unplug lamps (that are on), plug the printer in and it still has no power. So she says that they will send another, refurbished replacement, for my <4 month old printer/scanner. yay. at this point we have 3 useless printers (and 2 boxes) stacked in the office. I asked if there was a different model that they could swap it out for, she said no, she could only replace what we purchased - so i asked why they keep sending defective machines to replace a defective machine? I asked her what do we do with all these printers, she said take back to office depot! I said i only purchased 1 faulty printer from them, brother sent me the other 2 faulty printers. So we have 3 faulty printers and have no idea what to do with them. We also have over 8 hours of time spent trying to figure out why this brother mfc-j6555dw is such a piece of garbage. Whomever they have assembling the scanning portion/functionality of this unit is either unskilled, untrained or high. What are the odds that I got the only 3 faulty units? Insane.So at this point, we purchased this printer/scanner for $329.99. Brother has sent 2 and is sending a third replacement printer/scanner. So why would brother not replace this printer with a similar one that has a better operational track history (I asked for a similar unit to get swapped out - instead of them sending me another faulty printer that is total trash, so I can get off this crazy train of poor quality product and was told no)? At msrp (3 printers, at $329.99 = $989.97 - plus brother has paid to ship us 3 of the 4 printers. seems like a crazy business decision. I'll provide an update (Part 4) when we receive the 3rd replacement printer - to update you all to see if it actually works. 10:1 its a dud.Never buy a brother mfc-j6555dw. You will thank me later.

Repeatedly cleans color heads. In the last 2 days has consumed 100 pages of color ink reserve. Current ink volume- M-1200, C-1200, Y-1200, B-2250. Purchased May 29th, light use. Purchased same model 18 months ago and am still using the original starter cartridges. Called support. The only response was to say "it's supposed to automatically clean the heads and consume ink". Tried to contact the listed local support and found none were in business.Seems be a useless warranty. Customer is to pay shipping at customer's risk. The printer did not come with the orange protector. Warranty requires the orange protector to be installed for shipping. Customer looses the use of the printer. New printer could possibly be replaced with a refurbished unit. Customer should not pay ... MoreRepeatedly cleans color heads. In the last 2 days has consumed 100 pages of color ink reserve. Current ink volume- M-1200, C-1200, Y-1200, B-2250. Purchased May 29th, light use. Purchased same model 18 months ago and am still using the original starter cartridges. Called support. The only response was to say "it's supposed to automatically clean the heads and consume ink". Tried to contact the listed local support and found none were in business.Seems be a useless warranty. Customer is to pay shipping at customer's risk. The printer did not come with the orange protector. Warranty requires the orange protector to be installed for shipping. Customer looses the use of the printer. New printer could possibly be replaced with a refurbished unit. Customer should not pay any out of pocket expense for a unit defective at time of purchase.I have used Brother printers for over 25 years and have been very satisfied. However, I find customer loyalty doesn't go very far when a problem does occurs.