Cerium Hoody Men's, Black Sapphire / XXXL

I bought the sprint color of this jacket during the black friday final sale. It is absolutely terrible experience. The product i received looks like has stains but actually it's coming from the down itself. But it look terrible, does not match their product pic at all. I contacted their customer service, and they claimed this is not a flawed product and do not accept return due to this is a final sale. (Fine, i do accepted the fact that final sale product cannot be returned) But the product I received do not match their picture at all!!! So disappointed on how they handle this.

Experience with Arc’teryx has gone wayyy down. Purchased this jacket a few years ago and from the beginning I had issues with down migration and loft as it seemed to be lacking in the jacket. I’ve washed it and dried it as recommended and brought it to the store where they agreed that there was a defect with the jacket. Reached out to Arc’teryx who stated that “migration” is normal so I thought it would get better with washing and drying. Now a few years later there is virtually no down in the upper part of the coat and Arc’teryx still refuses to exchange the product. They are requesting for me to send it in at my own expense with no promise of a repair or replacement simply to “assess” the problem. I say spend your money on other brands who actually stand by their ... MoreExperience with Arc’teryx has gone wayyy down. Purchased this jacket a few years ago and from the beginning I had issues with down migration and loft as it seemed to be lacking in the jacket. I’ve washed it and dried it as recommended and brought it to the store where they agreed that there was a defect with the jacket. Reached out to Arc’teryx who stated that “migration” is normal so I thought it would get better with washing and drying. Now a few years later there is virtually no down in the upper part of the coat and Arc’teryx still refuses to exchange the product. They are requesting for me to send it in at my own expense with no promise of a repair or replacement simply to “assess” the problem. I say spend your money on other brands who actually stand by their product and make good quality items at better prices. I’ve given up on the warranty claim with them as all they send are generic copy and pasted replies.

I had purchased the Arc'teryx Cerium during November 2022 and had done a lot of searching for a versatile coat that could be used for hiking, getting to work in Canadian winters, and general day to day use. After less than a year, the fabric started to exhibit little holes with feathers peaking through on the front side and on the sleeve. These were not just due to feathers poking through but, upon closer inspection, I could see that the material itself was tearing. This was very disappointing to see but I felt confident that Arc'teryx would have a strong warranty and product protection standard given that it's perceived as a high quality brand. I have taken good care of this product and used it for less than a year (it's not my only winter coat), so this was ... MoreI had purchased the Arc'teryx Cerium during November 2022 and had done a lot of searching for a versatile coat that could be used for hiking, getting to work in Canadian winters, and general day to day use. After less than a year, the fabric started to exhibit little holes with feathers peaking through on the front side and on the sleeve. These were not just due to feathers poking through but, upon closer inspection, I could see that the material itself was tearing. This was very disappointing to see but I felt confident that Arc'teryx would have a strong warranty and product protection standard given that it's perceived as a high quality brand. I have taken good care of this product and used it for less than a year (it's not my only winter coat), so this was particularly surprising to see. Upon contacting the customer service team, I was informed that the tears were not covered under their warranty and was offered a 30% discount on purchase of another product and some Tenacious Tape instead - I could understand the use of the tape if it were under use for a longer period, but this is unacceptable in my view given the pricing of this product. This was particularly disappointing and especially for a product with a high quality standard that I would expect of Arcteryx - the main reason why I chose to purchase this brand. I have previously purchased from other reputable winter coat manufacturers and none of my jackets from those makers have ever had damage this early into ownership. I have reviewed the information outlined on the Arc'teryx warranty site and I would think that 1 year is not unreasonable when reading the language used - "Practical Product Lifespan". I have been asked by several friends and peers at work about my opinion of this product (as several people I know are considering the purchase of a new winter coat) and I've had to share my unfortunate experience. Just really disappointing overall.