‘Ive had three units that have been covered under warranty but the metal vibration with changing brush heads makes the unit eventually break off and it renders it completely useless with no vibration. They need to fix this fault that happens within a year of use with the higher price tags. It’s adding to waste and they need greener head solutions than plastic. It broke when I was in Zurich and the people I stayed with had broken Philips electric toothbrush handles as well. Having issues with getting a replacement as I left broken handle in Zurich. If it can’t be replaced I will be upgrading and researching a better alternative.

I have been using this tooth brush for over 10 years. However, they all ended up with loud noise and no vibration (I do take care of things all the time). The worst thing is they all happened after the 2 year warranty period. So no replacement. I had to purchase a new one every time. This time they offered a 30% off voucher which can only be used on Philips website. Sometimes you'd get that offer in other stores for promotions, so it is not really a solution as they claim. I am considering moving back to old school toothbrush as it is quite expensive to use this toothbrush if it breaks every 2-3 years.

We have had several Sonicare devices and all have suffered from the same design defect. After about a year and a half of use, the buttons require more and more physical force to press until the handle is no longer usable without super-human strength. Philips was good about replacing our last handle but eventually the replacement failed as well in the same manner. Perhaps the button seals cannot survive the saliva over time. Our last charger failed when water spilled on the counter and touched the charger (our fault). I would recommend placing your charger on a trivet or ceramic coaster so that does not happen to your product, but the charger should be better sealed by Philips as well.