Garmin DriveSmart 66 MT-S GPS Navigator

First, your customer service is very good, very helpful, very knowledgeable, and with me, knowing so little about technology, they were very patient with me and resolved all my questions with my older Drive 55 and my new Drive 66. The Smart 66 product has many more features than my Drive 55 had. Although my 55 still worked great, I wanted an upgrade. My 66 has larger screen, which I like. I experienced the new delay in rout feature, which told me about the upcoming 39 minute delay while driving to my destination. Garmin 66 immediately offered an alternative rout which saved me the time and driving frustration of the backed-up traffic. I found out later that there was an overturned truck accident that I was able to avoid. I love this newer feature since my 55 didn't ... MoreFirst, your customer service is very good, very helpful, very knowledgeable, and with me, knowing so little about technology, they were very patient with me and resolved all my questions with my older Drive 55 and my new Drive 66. The Smart 66 product has many more features than my Drive 55 had. Although my 55 still worked great, I wanted an upgrade. My 66 has larger screen, which I like. I experienced the new delay in rout feature, which told me about the upcoming 39 minute delay while driving to my destination. Garmin 66 immediately offered an alternative rout which saved me the time and driving frustration of the backed-up traffic. I found out later that there was an overturned truck accident that I was able to avoid. I love this newer feature since my 55 didn't have it. I am on the road so much and the voice activation is all I use to direct me, and to recall my recently visited addresses. There are times that the radio/road/car noises while driving may cause a communication issue in receiving my voice commands, but I find this not to be a problem at all. Garmin ALWAYS provides my driving directions. I would recommend this product.

So I bought this to placce my old Garmin which I broke the charger cable a bit, so I thought I would take the oppportunity to upgrade.I like the voice commands which seems to work surpringsingly well, I was dubious about the phone sync option but it serves to remove the distraction of checking your phone for messages as it just displays them on the screen like a modern car HUD set up, theres a phone call options but i've not had chance to test it as no-one has phoned me when I'm driving since i've had this device.Now the navigation set up, seems to work well and like I said I like the voice command as I can ask to navigation to places without having to look up addresses ( if they are main places like hotels and stations). but there are some features that this ... MoreSo I bought this to placce my old Garmin which I broke the charger cable a bit, so I thought I would take the oppportunity to upgrade.I like the voice commands which seems to work surpringsingly well, I was dubious about the phone sync option but it serves to remove the distraction of checking your phone for messages as it just displays them on the screen like a modern car HUD set up, theres a phone call options but i've not had chance to test it as no-one has phoned me when I'm driving since i've had this device.Now the navigation set up, seems to work well and like I said I like the voice command as I can ask to navigation to places without having to look up addresses ( if they are main places like hotels and stations). but there are some features that this Garmin seems to be missing or that work differently that I liked on my old Garmin, such as it auto displaying parking options when you are nearing your destination so you can select to be re-directed to one of these. Also this Garmin claims to have traffic warning cameras, but I've yet to figure out how to set these alerts up, it looks like it might be in the up ahead settings but I may have to sacrfice one of the exisiting setting to use it such as showing food stops, which isn't really ideal. And my final gripe is, I can't seem to find a way to set up custom POI, it say somthing about it being on the app but I can't see anything and there are no options on the device.Theres a route planner and editor where you can add stops to a planned route, but I haven't found a useful way to use this as it doesn't show where service stations are on the map on this section of the interface, which is where I would like to plan my stops on a long journey.So in short it works well for basic navigation but it seems to have lost some features of the older more 'basic' models and some of the new features are not very intuitive to use so I don't feel i'm getting much value out of them.I also miss being able to download icons for my vehicle ( I had a great pirate shipe one I miss :( )

I have owned several Garmin devices over the years and was excited to get the DriveSmart 66 with Alexa and the one star is for Alexa. There are no stars for the DriveSmart 66. They device volume is totally dependent on my cell phone's volume. So when my phone goes into Do Not Disturb mode, I have no sound from the DS66. So if I am trying to navigate a trip, no way of hearing the directions. I almost wrecked my car twice trying to log into my phone so I could turn up the volume during the day because I could not hear the GPS because my phone volume was low. Why the heck is the device volume 100% dependant on my cell phone settings?? My other Garmin devices did not have this problem. Then on top of that they screwed up the "Saved Places" internal app that worked so ... MoreI have owned several Garmin devices over the years and was excited to get the DriveSmart 66 with Alexa and the one star is for Alexa. There are no stars for the DriveSmart 66. They device volume is totally dependent on my cell phone's volume. So when my phone goes into Do Not Disturb mode, I have no sound from the DS66. So if I am trying to navigate a trip, no way of hearing the directions. I almost wrecked my car twice trying to log into my phone so I could turn up the volume during the day because I could not hear the GPS because my phone volume was low. Why the heck is the device volume 100% dependant on my cell phone settings?? My other Garmin devices did not have this problem. Then on top of that they screwed up the "Saved Places" internal app that worked so well on other models, does not work at all. There is no way to scroll the list of your saved places. Finally, the other internal app that I rely on so much "Phone Book" is also crap now. Ask to see Phone Book it randomly lists some contacts (the list is always different each time) when you try to scroll down the page, the 66 crashes and resets. Happens every time you try to scroll your phone book. You cannot call last dialed, nothing. Whomever worked on the 66 project should have been fired for taking great GPS's and making this non-functional waste of money. When I can hear her respond, Alexa is awesome. Why did they need to change the Phone App that the other models worked off of? Is that what makes the DS66 such awesome crap? Totally disappointed.