The headset is 5 stars, unfortunately mine was damaged.The micro usb charging port on the base is damaged (see pic).The package was delivered with a "Jabra Certified Refurbished Equipment" label, which I'm kind of questioning at this point. :)I understand this is a restored/refurbished headset, but visible damage to a piece of technical equipment was unacceptable.I'm returning the item, and will purchase a replacement headset.This is a great price for this headset, so I'm hopeful the next one will be undamaged. Everything else about the headset was great.I have no comments on the seller, as I've not had contact with them.I'll submit another review once I take delivery of the replacement headset.I've purchased refurbished technical equipment from Walmart ... MoreThe headset is 5 stars, unfortunately mine was damaged.The micro usb charging port on the base is damaged (see pic).The package was delivered with a "Jabra Certified Refurbished Equipment" label, which I'm kind of questioning at this point. :)I understand this is a restored/refurbished headset, but visible damage to a piece of technical equipment was unacceptable.I'm returning the item, and will purchase a replacement headset.This is a great price for this headset, so I'm hopeful the next one will be undamaged. Everything else about the headset was great.I have no comments on the seller, as I've not had contact with them.I'll submit another review once I take delivery of the replacement headset.I've purchased refurbished technical equipment from Walmart before with great success. I'm hoping this was a fluke.

I previously owned 3 of this device's predecessor, the Jabra Pro 935 (one for my work office, one for my home office, one for my wife). Unfortunately, I bought them all around the same time, and within about a 2 month span, the battery on each gave out. And according to all research, they weren't replaceable. As they were a bit expensive, I went down the road of Bluetooth headsets. This was fine at first, but not sure why, but my last 3 work laptops have had Bluetooth issues (which was why I've had 3 different ones in the last 3 years - in troubleshooting I/T would give me a different laptop thinking it was hardware). I just could not get a Bluetooth headset to work with them consistently - nearly daily I would have to re-pair the device or restart it mid-day or ... MoreI previously owned 3 of this device's predecessor, the Jabra Pro 935 (one for my work office, one for my home office, one for my wife). Unfortunately, I bought them all around the same time, and within about a 2 month span, the battery on each gave out. And according to all research, they weren't replaceable. As they were a bit expensive, I went down the road of Bluetooth headsets. This was fine at first, but not sure why, but my last 3 work laptops have had Bluetooth issues (which was why I've had 3 different ones in the last 3 years - in troubleshooting I/T would give me a different laptop thinking it was hardware). I just could not get a Bluetooth headset to work with them consistently - nearly daily I would have to re-pair the device or restart it mid-day or take some other measure to get my computer to recognize my headset. So I decided to seek out the current equivalent of my much loved Jabra 935. Jabra advised me that it was the Engage 65, and if I wanted the ear hook which I had used on my 935, I'd need to get the "Convertible". I have a larger melon than most, and plastic over head bands tend to have a short life with me. However, I'm glad I did a little more reading! The Convertible model, while it did offer the ear hook, has a shorter day-to-day use battery life, AND the battery is not replaceable. On the other hand, for the Mono, it boasts 4 additional hours of talk time per day, and you can buy both replacement headbands and batteries (and they're not crazy expensive)! Still, the price for a new one was a little out of my budget so I went shopping for a used, figuring as long as it wasn't physically damaged, I could replace the battery if needed. And it has been awesome. It works great, no weird disconnects. The battery life isn't quite the 13 hours a new one would boast, but I could get a battery replacement for <$40. I'm also not using this device to its fullest capabilities. You can actually hook it up to a desk phone as well as a PC, and use it for both. Or if you're in a call center with other people using the same headset, you can actually conference people through the headset, not the phone itself. Couldn't be happier.

Great service in terms of delivery but I didn't realise that it needs a physical connection to my computer by a cord rather than by bluetooth or USB. My mistake as didn't read the fine print!I also can't get it to play sound from the internet etc, but it does work great for Teams calls.