We bought this iron following an in-store demonstration... looked great, and the sales person said they would be happy to train our housekeeper, it came with full warranty, etc., so why not?!As it turns out, the store stopped selling the brand due to too many complaints about the quality, the training of staff was complete nonsense, and the iron has now been sent back for repair twice in less than six months..Each time, a very polite person in Switzerland explains that the problem we are experiencing is "normal" and "common" and we must send it in for repair - they will provide a box, that will arrive in a few days, and then it will take 2 weeks for the repair.. 2-3 weeks in total. so after six months, we have spent over £100 per month to use the iron about 50% of ... MoreWe bought this iron following an in-store demonstration... looked great, and the sales person said they would be happy to train our housekeeper, it came with full warranty, etc., so why not?!As it turns out, the store stopped selling the brand due to too many complaints about the quality, the training of staff was complete nonsense, and the iron has now been sent back for repair twice in less than six months..Each time, a very polite person in Switzerland explains that the problem we are experiencing is "normal" and "common" and we must send it in for repair - they will provide a box, that will arrive in a few days, and then it will take 2 weeks for the repair.. 2-3 weeks in total. so after six months, we have spent over £100 per month to use the iron about 50% of the time.. not a great purchase.We have now contacted the store that sold it to us and demanded that they refund the purchase.If you like hassle and enjoy debating with people why their product is grossly overpriced and of horrendous quality, this would be a perfect purchase for you.If, on the other hand, you prefer to have a functioning device that is without issues for less than half the price - buy a much better brand (this is not a commercial, so no brand will be pitched).As for us - we will never buy another Laurastar and will instruct our housekeeper to tell all her colleagues to inform their employers about the Laurastar's (lack of) quality.

This is my second Laura Star iron, my first iron was fantastic, it worked perfectly for 10 years. I was so happy with the product I could not go back to a regular iron after the Laura Star. I bought the Lift +. It worked well until recently when the steam button has loosened and the rim of the iron is cracking. I have to hold down the steam button with two fingers to get it to work. I don’t iron more than once a fortnight and certainly not a lot of clothes. I’m very surprised that it’s “falling apart” - I’ve only had it for 2 1/2 Years. Very disappointed. Hopefully someone from Laura Star customer service can assist to get this right.

Only just got this system after wanting one for a long time. Was worried how to justify the cost, especially after reading some of the reviews, but I am someone who likes to try things for myself while keeping what others say in mind. Well I purchased the Laurastar Lift + in black and can I just say firstly how beautiful it is. The size is fantastic and being able to have it stand upright on the floor is amazing. It only took 3 minutes to heat up and I love how the water tank is lit up so you can see level at all times, even though there is a warning light. One thing they don't tell you in the manual is that the first time you fill the tank and turn it on, it almost drains empty, needing you to fill up again. So the first thing I did was grab my husband's heavy and ... MoreOnly just got this system after wanting one for a long time. Was worried how to justify the cost, especially after reading some of the reviews, but I am someone who likes to try things for myself while keeping what others say in mind. Well I purchased the Laurastar Lift + in black and can I just say firstly how beautiful it is. The size is fantastic and being able to have it stand upright on the floor is amazing. It only took 3 minutes to heat up and I love how the water tank is lit up so you can see level at all times, even though there is a warning light. One thing they don't tell you in the manual is that the first time you fill the tank and turn it on, it almost drains empty, needing you to fill up again. So the first thing I did was grab my husband's heavy and thick workwear to try it out on, because his and my sons work clothes are the real reason I wanted an ironing system to reduce ironing time. I folded the heavy denim pants over together and started to iron up the leg like you see them do in the demo and all sides get ironed at once. Well it didn't go through the layers hardly at all and I have to say I was very disappointed. Until I started again and, using the steam button all the way up the leg, went slowly using steam up and no steam back and THEN...IT...HAPPENED!! After 1 pass up with steam and 1 pass back without steam, all 4 sides were beautifully ironed crease free. This system has reduced my ironing time by at least half. Where I used to iron once a week for about 3 hours it now takes me between 1 to 1 and a half hours. Amazing. I also own a lot of tops with pleats in them and I again copied the demo by folding cuffs of sleeves and shooting bursts of steam up sleeve and it works exactly like you see them do it. I also hung suit jackets up on a rack and steamed the creases out of my husband and sons jackets by using it vertically as per demo and, yes, it really works as shown. Brilliant. The iron is light and easy to manoeuvre. The attachment for the hose holder doesn't fit my ironing board, I suspect Laurastar want you to purchase theirs, which is fine because I actually don't think you need it. All I can say is if you do ironing on any sort of regular basis then a system like this is worth every cent but if you are someone who only pulls the iron out to occasionally use then don't buy. I purchased mine through TVSN on the instalment plan which works for me. The price is pretty much the same as Laurastar direct but cheaper than in the shops like Myer, David Jones etc, so good value. I personally love ironing so finally owning a Laurastar has made me one happy camper. Buy it and you won't regret falling in love with ironing again!