I received my first peel, and the board was already separating from itself. To Ooni's customer care team's credit, they promptly replaced it when I shared pictures of the product as it arrived. Unfortunately, the good feeling was short-lived as the replacement Peel has also started to separate, albeit from a different location (near the handle vs. the front of the original). This separation of the bamboo is quite unfortunate as the peel itself is pretty useful. I have fewer issues with my pizza sticking as I slide it into my oven, but it's only a matter of time before it becomes unusable. In fairness, I have recently purchased a couple of other bamboo boards from different sources, and they, too, have also separated. Maybe bamboo isn't good material to work with for ... MoreI received my first peel, and the board was already separating from itself. To Ooni's customer care team's credit, they promptly replaced it when I shared pictures of the product as it arrived. Unfortunately, the good feeling was short-lived as the replacement Peel has also started to separate, albeit from a different location (near the handle vs. the front of the original). This separation of the bamboo is quite unfortunate as the peel itself is pretty useful. I have fewer issues with my pizza sticking as I slide it into my oven, but it's only a matter of time before it becomes unusable. In fairness, I have recently purchased a couple of other bamboo boards from different sources, and they, too, have also separated. Maybe bamboo isn't good material to work with for cutting boards and pizza peels.

This bamboo peel is really nice. I’ve read reviews that people find it easier to use than the metal peel but I prefer the metal. This bamboo peel retains more flour/semolina underneath the pizza which can result in a burnt bottom if you’re not careful. The metal peel has the perforated holes which ensure that any excess flour/semolina falls off the peel. The bamboo peel is also bit on the heavier/bulkier side as well so I prefer the metal peel for launching into the oven for reasons outlined above. However, it looks great and functions well for serving pizza.That said, Ooni customer service is 10/10. My first peel that I ordered had a chip so I contacted their support team and they sent me a new peel no questions asked. It was fast & easy. Bravo!

If i did give note straightaway after receiving the oven would not be close to 3 starts!!! As experience was disaster. I was absolutely furious how the after sale/order was handled. The communication between delivery company Chronopost and Ooni zero. The delay and promises from each part for weeks and even months...It was out of any comments ...I did regret the choice at the time.However few months later and after using the oven few times I have to say that I am satisfied with the oven and the effort the team made on the end was Ok.But the damage was so deep so..still today cannot enjoy the oven they way it was supposed to be...So after the time and energy spend 3 stars is more than generous.