Plantronics Voyager 4220 UC Stereo USB-A Bluetooth Headset

I am by no means a headset aficionado and I do not make phone calls too often. I purchased this headset because I find that the earpieces on cell phones tend to emit high frequency sound with a piercing intensity that sometimes hurts my ears. I do not have this problem with this headset. So, I'm happy.The reason I did not give it 5 start is that the headband is a bit too circular. I think a more parabolic shape would fit my head. This is a bit problematic because it causes the earpieces to bend at their maximum angle in order to cover my hears. If the headband was more parabolic in shape, this wouldn't happen. Note that this is more of an observance than an annoyance. I haven't actually experienced a problem wearing them.

I really wanted to like this headset. I had reviewed many; jabra/poly/plantronics/logitech and others. I was looking for something that would switch seamlessly from computer to cell (iPhone) and hopefully also to my personal cell (also iPhone). This can pair with multiple but only connect with two at a time. Unfortunate, but ok, I can deal with two.Except, it doesn't work well with the two. If I'm listening to music on my cell, take a call, end the call (all on the 4220), the music won't play. The progress bar moves as if the music is playing, but no audio. Switch to speaker and it's playing fine, back to 4220 and no audio. To get audio in music I have to "forget this device" and then reconnect and it works. Does this with every call. Same for switching from music ... MoreI really wanted to like this headset. I had reviewed many; jabra/poly/plantronics/logitech and others. I was looking for something that would switch seamlessly from computer to cell (iPhone) and hopefully also to my personal cell (also iPhone). This can pair with multiple but only connect with two at a time. Unfortunate, but ok, I can deal with two.Except, it doesn't work well with the two. If I'm listening to music on my cell, take a call, end the call (all on the 4220), the music won't play. The progress bar moves as if the music is playing, but no audio. Switch to speaker and it's playing fine, back to 4220 and no audio. To get audio in music I have to "forget this device" and then reconnect and it works. Does this with every call. Same for switching from music on cell using the 4220 then taking a call (Teams or Skype) on computer; when I switch back to the cell the music isn't playing. The Plantronics app doesn't seem to have any settings to resolve this. iPhones, computers all patched and up to date. Same with the headset, I looked for firmware update and it's the latest.So ya, sadly, I can't say this is worth it. The quality is a disappointment and I'll likely go back to my AirPods, which have their own issues.Fit is ok, but they're fairly heavy and you notice it when turning your head. Maybe this is normal but I've had other stereo headsets that didn't have this noticeable weight.

I'm returning it. Major design flaw: When the unit goes "on mute" during a call, it will not come "off mute" without powering off and and reconnecting the USB dongle. Poly Tech Support was NO help. Recommendation was to install yet another piece of software to see IF it would resolve the issue. I've used products from other manufacturers that did not require additional software to be installed. I expect a headset to simply work, out of the box. And when I said I wanted to return it, the first response was "we don't do returns." That was the wrong answer. After further discussion, Poly IS accepting my return and will give me a refund. But the process - with multiple "tickets" is far more difficult than it should be.