Samsung RF28R7201SR 28 Cu. ft. 4-Door French Door Refrigerator - Stainless Steel
The RF28R7201SR is a state-of-the-art refrigerator with a generous 28 Cu. Ft. capacity, making it perfect for all your storage needs. A standout feature is the FlexZone Drawer, offering four different temperature settings coupled with an adjustable Smart Divider for optimal organization of your food items. The refrigerator showcases a fingerprint resistant Tuscan Stainless Steel Finish that both enhances its stylish aesthetic and reduces smudging, ensuring minimal cleaning efforts. The unit is also Wi-Fi and Bixby enabled, allowing you to control the temperature and monitor your refrigerator remotely through your smartphone. This intelligent product also flaunts the Twin Cooling Plus technology, providing near-commercial grade humidity levels to prevent spoiling and freezer burn, keeping your food fresher for longer. The refrigerator's shelving system is versatile and user-friendly, boasting adjustable shelves that transform from standard to slide-in or flip-up, allowing you to store tall items with ease. Super efficient, high-quality LED lights illuminate the interior of the refrigerator beautifully, making it easy to quickly spot what you want. The fridge also has an easy to reach control system, making it highly accessible and ADA compliant. With an external Ice and Water Dispenser and Energy Star certification, this sleek refrigerator is designed to make your kitchen experience more convenient while also being eco-friendly.
The RF28R7201SR is a state-of-the-art refrigerator with a generous 28 Cu. Ft. capacity, making it perfect for all your storage needs. A standout feature is the FlexZone Drawer, offering four different temperature settings coupled with an adjustable Smart Divider for optimal organization of your food items. The refrigerator showcases a fingerprint resistant Tuscan Stainless Steel Finish that both enhances its stylish aesthetic and reduces smudging, ensuring minimal cleaning efforts. The unit is also Wi-Fi and Bixby enabled, allowing you to control the temperature and monitor your refrigerator remotely through your smartphone. This intelligent product also flaunts the Twin Cooling Plus technology, providing near-commercial grade humidity levels to prevent spoiling and freezer burn, keeping your food fresher for longer. The refrigerator's shelving system is versatile and user-friendly, boasting adjustable shelves that transform from standard to slide-in or flip-up, allowing you to store tall items with ease. Super efficient, high-quality LED lights illuminate the interior of the refrigerator beautifully, making it easy to quickly spot what you want. The fridge also has an easy to reach control system, making it highly accessible and ADA compliant. With an external Ice and Water Dispenser and Energy Star certification, this sleek refrigerator is designed to make your kitchen experience more convenient while also being eco-friendly.
The RF28R7201SR is a state-of-the-art refrigerator with a generous 28 Cu. Ft. capacity, making it perfect for all your storage needs. A standout feature is the FlexZone Drawer, offering four different temperature settings coupled with an adjustable Smart Divider for optimal organization of your food items. The refrigerator showcases a fingerprint resistant Tuscan Stainless Steel Finish that both enhances its stylish aesthetic and reduces smudging, ensuring minimal cleaning efforts. The unit is also Wi-Fi and Bixby enabled, allowing you to control the temperature and monitor your refrigerator remotely through your smartphone. This intelligent product also flaunts the Twin Cooling Plus technology, providing near-commercial grade humidity levels to prevent spoiling and freezer burn, keeping your food fresher for longer. The refrigerator's shelving system is versatile and user-friendly, boasting adjustable shelves that transform from standard to slide-in or flip-up, allowing you to store tall items with ease. Super efficient, high-quality LED lights illuminate the interior of the refrigerator beautifully, making it easy to quickly spot what you want. The fridge also has an easy to reach control system, making it highly accessible and ADA compliant. With an external Ice and Water Dispenser and Energy Star certification, this sleek refrigerator is designed to make your kitchen experience more convenient while also being eco-friendly.
The RF28R7201SR is a state-of-the-art refrigerator with a generous 28 Cu. Ft. capacity, making it perfect for all your storage needs. A standout feature is the FlexZone Drawer, offering four different temperature settings coupled with an adjustable Smart Divider for optimal organization of your food items. The refrigerator showcases a fingerprint resistant Tuscan Stainless Steel Finish that both enhances its stylish aesthetic and reduces smudging, ensuring minimal cleaning efforts. The unit is also Wi-Fi and Bixby enabled, allowing you to control the temperature and monitor your refrigerator remotely through your smartphone. This intelligent product also flaunts the Twin Cooling Plus technology, providing near-commercial grade humidity levels to prevent spoiling and freezer burn, keeping your food fresher for longer. The refrigerator's shelving system is versatile and user-friendly, boasting adjustable shelves that transform from standard to slide-in or flip-up, allowing you to store tall items with ease. Super efficient, high-quality LED lights illuminate the interior of the refrigerator beautifully, making it easy to quickly spot what you want. The fridge also has an easy to reach control system, making it highly accessible and ADA compliant. With an external Ice and Water Dispenser and Energy Star certification, this sleek refrigerator is designed to make your kitchen experience more convenient while also being eco-friendly.
in 4 offers
The lowest price for Samsung RF28R7201SR 28 Cu. ft. 4-Door French Door Refrigerator - Stainless Steel right now is $4,308.00 at Ubuy Australia, compared across 4 retailers.
The all-time low was $1,454.20 on 6 June 2025 — today's price is 196% above the lowest ever. It has been notably cheaper before — worth setting a price alert.
Prices last updated 12 Nov 2026.
Last updated at 12/11/2026 23:21:37
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Delivery between 17–21 Nov $41
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Free delivery between 24–27 Nov
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Free delivery between 24–27 Nov
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Delivery between 19–22 Nov $29
originally posted on bestbuy.com
I thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite.The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments:The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in ... MoreI thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite.The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments:The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in place of a wall track.The door bins are much smaller than before. I took the bottles and jugs out of the old refrigerator and could not put them back in the new bins. For example, I could put a gallon container and two 2-liter bottles in the bottom right side bin. Now the bin will hold the gallon container, one 2-liter bottle and a smaller bottle only.The freezer section in the old unit had a removable shelf built into the door. It was perfect for smaller items up to about 5 inches wide and up to the width of the freezer. It was where I put things I didn't want falling in with the main freezer section or items that I accessed frequently like ice cream sandwiches, an ice pack or a frozen water bottle. The new freezer has a place with protrusions that could hold a tray as the old one did but there is no tray. The result is wasted space and a need to dig around in the main section for those items.The last item is the water/ice dispenser light. THERE IS NONE. While there is a lens for the light built in under the dispenser chute, there is no light installed. I verified this with Samsung after about a half hour on with technical support. I often used the the light as a nightlight on the previous refrigerator and all others I have owned with ice and water in the door. At a minimum it kept me from turning on a light adjacent to the refrigerator in a dimly lit kitchen when I drew water or ice. This is a problem with any dark container you use as you cannot see how full it is. MAJOR Disappointment.If I had realized these shortcomings, I would not have purchased this model. Otherwise it is a capable refrigerator.
originally posted on samsung.com
Let me first start off by saying, I have always been a Samsung lover, however after my latest purchase, this has significantly changed my mind. If I would've known the stress and anxiety, I would've experienced purchasing this refrigerator, I would've gone with something other than Samsung. This was my 2nd Samsung purchase and should've known better after my prior purchase was a flop but wanted to give it another try. The refrigerator is beautiful, the French doors, the water pitcher inside, the entire package was my dream fridge. My dream became a nightmare after a little over a year when the internal ice maker started freezing up. At first the ice wasn't coming out and when you open the ice box drawer, would see melted smaller ice cubes. We did some trouble ... MoreLet me first start off by saying, I have always been a Samsung lover, however after my latest purchase, this has significantly changed my mind. If I would've known the stress and anxiety, I would've experienced purchasing this refrigerator, I would've gone with something other than Samsung. This was my 2nd Samsung purchase and should've known better after my prior purchase was a flop but wanted to give it another try. The refrigerator is beautiful, the French doors, the water pitcher inside, the entire package was my dream fridge. My dream became a nightmare after a little over a year when the internal ice maker started freezing up. At first the ice wasn't coming out and when you open the ice box drawer, would see melted smaller ice cubes. We did some trouble shooting, unplugged and defrosted the entire refrigerator, did a reset from inside, removed the filter, etc. Seemed to fix the issue and ice was made perfectly and was thinking was a simple fix we needed to do every so often...WRONG!!! once you ran the water from dispense, started causing it to freeze up internally until we couldn't even open the drawer (completely froze shut).Samsung sent out their contracted repair company to review in which was advised they have gotten several calls about this issue. They thawed it out but then happened again. Had to call them out again in which another guy stated, oh no...need to replace this other part (something to do with hose not connected to dispenser properly and leaking the water which is causing the freeze over)..guess what??? it's no longer under warranty after 1 year, so was quoted approximately $300. I waited as I didnt have that kind of money laying around and decided recently to call the repair place contracted by Samsung in which they advised, needed to call Samsung yet again to send someone out for diagnostic!!!! WHY?!?!?!? and NOW need to pay for them to tell me what the problem is plus fix it and amazingly enough, no one seems to have notes on what was broken or the original price quoted. I literally had a mini breakdown. I paid over $3000 for a dream refrigerator, seeing that this issue is NOT only me. I will NEVER buy Samsung again. I feel Samsung should make this right and have this fixed at no cost to anyone, ESPECIALLY for the amount of money we spend for this product. Saying "I'm sorry" is not going to make this right.
originally posted on samsung.com
We have owned this refrigerator since March of 2021. In that time, we have been so dissatisfied with the engineering and build quality that not only will I not ever buy a Samsung refrigerator again, but I won't buy anything at all made by Samsung again. But you deserve to know why. So I'll tell you.1. Build quality -- the materials of both the inner door panels, shelves (glass, plastic, and metal components), and the freezer drawer hinges are of poor quality considering the high price point of the unit. The door panel plastic swells and gaps, the shelf glass is thin and feels flimsy, the retractable shelf flops and shifts with barely a touch, and the freezer drawer glides moan like a dying moose.2. Engineering and Design -- this is where the unit really excels at ... MoreWe have owned this refrigerator since March of 2021. In that time, we have been so dissatisfied with the engineering and build quality that not only will I not ever buy a Samsung refrigerator again, but I won't buy anything at all made by Samsung again. But you deserve to know why. So I'll tell you.1. Build quality -- the materials of both the inner door panels, shelves (glass, plastic, and metal components), and the freezer drawer hinges are of poor quality considering the high price point of the unit. The door panel plastic swells and gaps, the shelf glass is thin and feels flimsy, the retractable shelf flops and shifts with barely a touch, and the freezer drawer glides moan like a dying moose.2. Engineering and Design -- this is where the unit really excels at being an utter disappointment. The bottom shelf seems to almost wick in moisture and grime. As it's impossible to remove the glass to clean it, you have to remove the whole bottom shelf, which requires you to take virtually everything out of the fridge and then maneuver with two screwdrivers or a special tool to unclip a couple of very flimsy tabs near the water filter housing. Of course, they break easily and there is no way to replace them without replacing the entire shelf unit. The rest of the shelves have similar moisture wicking issues, and the glass is not removable from them either, so after cleaning you'll need to gap the glass from the frame and dry it with a hairdryer! The crisper drawers are also of mystifying design, and when things like celery leaves or grape stems invariably slip into the gap in the drawer front panels, it is impossible to get to them without literally breaking the drawer. So you just get used to our new art installation we lovingly refer to as "Produce, Deconstructed". Now, don't take my word for all of this. We have had three (3) different Samsung-certified technicians out on this unit since it was delivered and all of them talked about the horrible design and build quality. Search YouTube for how to remove that bottom drawer and you'll see that technicians don't even like working on these models for these reasons.If you are buying a gorgeous refrigerator/freezer with what *seems* to be admirable bells and whistles, then look no further than this model from Samsung. But if you ever plan to use it, or, god forbid, CLEAN it, then please please strongly consider a different unit. This appliance is, literally, for display only.
| General | |
| Product Type | Refrigerator/freezer - french door bottom freezer |
| Refrigerator Category | Refrigerator-freezer |
| Wi-Fi Enabled | Yes |
| Energy Consumption per Year | 755 kWh |
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Delivery between 17–21 Nov $41
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Free delivery between 24–27 Nov
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Free delivery between 24–27 Nov
Samsung 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer, Stainless Steel, RF28R7201SR/AA
Delivery between 19–22 Nov $29
I thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite.The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments:The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in ... MoreI thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite.The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments:The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in place of a wall track.The door bins are much smaller than before. I took the bottles and jugs out of the old refrigerator and could not put them back in the new bins. For example, I could put a gallon container and two 2-liter bottles in the bottom right side bin. Now the bin will hold the gallon container, one 2-liter bottle and a smaller bottle only.The freezer section in the old unit had a removable shelf built into the door. It was perfect for smaller items up to about 5 inches wide and up to the width of the freezer. It was where I put things I didn't want falling in with the main freezer section or items that I accessed frequently like ice cream sandwiches, an ice pack or a frozen water bottle. The new freezer has a place with protrusions that could hold a tray as the old one did but there is no tray. The result is wasted space and a need to dig around in the main section for those items.The last item is the water/ice dispenser light. THERE IS NONE. While there is a lens for the light built in under the dispenser chute, there is no light installed. I verified this with Samsung after about a half hour on with technical support. I often used the the light as a nightlight on the previous refrigerator and all others I have owned with ice and water in the door. At a minimum it kept me from turning on a light adjacent to the refrigerator in a dimly lit kitchen when I drew water or ice. This is a problem with any dark container you use as you cannot see how full it is. MAJOR Disappointment.If I had realized these shortcomings, I would not have purchased this model. Otherwise it is a capable refrigerator.
Let me first start off by saying, I have always been a Samsung lover, however after my latest purchase, this has significantly changed my mind. If I would've known the stress and anxiety, I would've experienced purchasing this refrigerator, I would've gone with something other than Samsung. This was my 2nd Samsung purchase and should've known better after my prior purchase was a flop but wanted to give it another try. The refrigerator is beautiful, the French doors, the water pitcher inside, the entire package was my dream fridge. My dream became a nightmare after a little over a year when the internal ice maker started freezing up. At first the ice wasn't coming out and when you open the ice box drawer, would see melted smaller ice cubes. We did some trouble ... MoreLet me first start off by saying, I have always been a Samsung lover, however after my latest purchase, this has significantly changed my mind. If I would've known the stress and anxiety, I would've experienced purchasing this refrigerator, I would've gone with something other than Samsung. This was my 2nd Samsung purchase and should've known better after my prior purchase was a flop but wanted to give it another try. The refrigerator is beautiful, the French doors, the water pitcher inside, the entire package was my dream fridge. My dream became a nightmare after a little over a year when the internal ice maker started freezing up. At first the ice wasn't coming out and when you open the ice box drawer, would see melted smaller ice cubes. We did some trouble shooting, unplugged and defrosted the entire refrigerator, did a reset from inside, removed the filter, etc. Seemed to fix the issue and ice was made perfectly and was thinking was a simple fix we needed to do every so often...WRONG!!! once you ran the water from dispense, started causing it to freeze up internally until we couldn't even open the drawer (completely froze shut).Samsung sent out their contracted repair company to review in which was advised they have gotten several calls about this issue. They thawed it out but then happened again. Had to call them out again in which another guy stated, oh no...need to replace this other part (something to do with hose not connected to dispenser properly and leaking the water which is causing the freeze over)..guess what??? it's no longer under warranty after 1 year, so was quoted approximately $300. I waited as I didnt have that kind of money laying around and decided recently to call the repair place contracted by Samsung in which they advised, needed to call Samsung yet again to send someone out for diagnostic!!!! WHY?!?!?!? and NOW need to pay for them to tell me what the problem is plus fix it and amazingly enough, no one seems to have notes on what was broken or the original price quoted. I literally had a mini breakdown. I paid over $3000 for a dream refrigerator, seeing that this issue is NOT only me. I will NEVER buy Samsung again. I feel Samsung should make this right and have this fixed at no cost to anyone, ESPECIALLY for the amount of money we spend for this product. Saying "I'm sorry" is not going to make this right.
We have owned this refrigerator since March of 2021. In that time, we have been so dissatisfied with the engineering and build quality that not only will I not ever buy a Samsung refrigerator again, but I won't buy anything at all made by Samsung again. But you deserve to know why. So I'll tell you.1. Build quality -- the materials of both the inner door panels, shelves (glass, plastic, and metal components), and the freezer drawer hinges are of poor quality considering the high price point of the unit. The door panel plastic swells and gaps, the shelf glass is thin and feels flimsy, the retractable shelf flops and shifts with barely a touch, and the freezer drawer glides moan like a dying moose.2. Engineering and Design -- this is where the unit really excels at ... MoreWe have owned this refrigerator since March of 2021. In that time, we have been so dissatisfied with the engineering and build quality that not only will I not ever buy a Samsung refrigerator again, but I won't buy anything at all made by Samsung again. But you deserve to know why. So I'll tell you.1. Build quality -- the materials of both the inner door panels, shelves (glass, plastic, and metal components), and the freezer drawer hinges are of poor quality considering the high price point of the unit. The door panel plastic swells and gaps, the shelf glass is thin and feels flimsy, the retractable shelf flops and shifts with barely a touch, and the freezer drawer glides moan like a dying moose.2. Engineering and Design -- this is where the unit really excels at being an utter disappointment. The bottom shelf seems to almost wick in moisture and grime. As it's impossible to remove the glass to clean it, you have to remove the whole bottom shelf, which requires you to take virtually everything out of the fridge and then maneuver with two screwdrivers or a special tool to unclip a couple of very flimsy tabs near the water filter housing. Of course, they break easily and there is no way to replace them without replacing the entire shelf unit. The rest of the shelves have similar moisture wicking issues, and the glass is not removable from them either, so after cleaning you'll need to gap the glass from the frame and dry it with a hairdryer! The crisper drawers are also of mystifying design, and when things like celery leaves or grape stems invariably slip into the gap in the drawer front panels, it is impossible to get to them without literally breaking the drawer. So you just get used to our new art installation we lovingly refer to as "Produce, Deconstructed". Now, don't take my word for all of this. We have had three (3) different Samsung-certified technicians out on this unit since it was delivered and all of them talked about the horrible design and build quality. Search YouTube for how to remove that bottom drawer and you'll see that technicians don't even like working on these models for these reasons.If you are buying a gorgeous refrigerator/freezer with what *seems* to be admirable bells and whistles, then look no further than this model from Samsung. But if you ever plan to use it, or, god forbid, CLEAN it, then please please strongly consider a different unit. This appliance is, literally, for display only.
I got this fridge because it fit the dimensions required for a kitchen remodel and it was on sale, with its price beating the fridges cost.Its a beautiful fridge, spacious, and the 3rd drawer fridge/freezer is nifty. I did find that setting the temperature settings had to be lowered more than actual needed to get the correct temperature. Wi-Fi setup is nice as you will be alerted if the water filter is in need of replacement or if a door is left open. The water filter is top notch than my previous fridge. The water has no taste and is very refreshing.Why I give this 3 stars, is the Ice maker.I knew about the past problems Samsung had and 'assumed' that this was resolved. I couldn't of been more wrong. I'm am very demanding on having something work flawlessly, ... MoreI got this fridge because it fit the dimensions required for a kitchen remodel and it was on sale, with its price beating the fridges cost.Its a beautiful fridge, spacious, and the 3rd drawer fridge/freezer is nifty. I did find that setting the temperature settings had to be lowered more than actual needed to get the correct temperature. Wi-Fi setup is nice as you will be alerted if the water filter is in need of replacement or if a door is left open. The water filter is top notch than my previous fridge. The water has no taste and is very refreshing.Why I give this 3 stars, is the Ice maker.I knew about the past problems Samsung had and 'assumed' that this was resolved. I couldn't of been more wrong. I'm am very demanding on having something work flawlessly, when spending a lot of money on a purchase like this. So far since day 1, the ice maker has been troublesome. I cant get cubed ice half the time, which appears to be due to the bin overfilling and making too much ice. The other half is that the cube ice melting together just enough to not let ice flow out, without having to set to crushed ice. Its been almost a month and my wife and i have to constantly remove the ice bin to completely empty it or remove excess ice in order for it to function properly. For the money, I shouldn't have to constantly perform maintenance on this(also stated in Samsung FAQ or service help for 'fixing' this ). The only other assistance I was giving is to schedule a service call, on a fridge less than 30 days old.If this is the sign of how I will be dealing with this, I suggest other to stay far away from Samsung fridges and look for another manufacture.
We purchased this refrigerator in May 2020 to go with 3 other Samsung appliances for our kitchen remodel. One of the features I love is the flex zone drawer which we use for deli items and definitely comes in handy to store a tray of deviled eggs, or any other large dish(es) for parties etc. It has an alarm that goes off if a door/drawer has been left open too long or wasn't closed properly. At first I found this annoying because I never had a problem leaving the door open. However, I find the way the new fridge doors shut, it is very often (unknowingly) left ajar & the alarm has saved us/our food on numerous occasions. I like the sliding drawer in the freezer section where I keep frozen fruit, vegetables and ice cream so that I can use the remainder of the bottom ... MoreWe purchased this refrigerator in May 2020 to go with 3 other Samsung appliances for our kitchen remodel. One of the features I love is the flex zone drawer which we use for deli items and definitely comes in handy to store a tray of deviled eggs, or any other large dish(es) for parties etc. It has an alarm that goes off if a door/drawer has been left open too long or wasn't closed properly. At first I found this annoying because I never had a problem leaving the door open. However, I find the way the new fridge doors shut, it is very often (unknowingly) left ajar & the alarm has saved us/our food on numerous occasions. I like the sliding drawer in the freezer section where I keep frozen fruit, vegetables and ice cream so that I can use the remainder of the bottom drawer for meats & other frozen packages. Now to the bad...by June 2022, I'm wondering did we buy a dud or is this make/model unreliable? The freezer started making a grinding noise & immediately stopped working. We lost all of the food in our well stocked freezer, but fortunately, we purchased the extended protection plan & submitted a claim for all that was lost. A repairman came out after the July 4th holiday & diagnosed the problem. He ordered a sensor & another part & 2wks later came to replace the faulty parts. Everything was working fine when he left, but now 2 days later, we woke up to find defrosted food in the freezer. It is summer in Florida, so I am very grateful that the ice maker is located in the top (refrigerator section) & has somehow not been affected by the freezer malfunction. I am also grateful that the refrigerator portion still works & that we purchased the protection plan.We now need to shop for a new refrigerator to replace this one (no cost to us because of the protection plan), but I'm not sure how long that will take for delivery & it would behoove us to buy another protection plan for this new refrigerator. They just don't make things the way they used to!
I bought this refrigerator because my old frig died and I needed a new one soon. I liked that this unit was counter depth. I have a couple other Samsung appliances that I am fairly happy with so I went with this one because it was available for delivery in a couple of days. It was a real mistake. I bought it in November and I have had 2 repairmen out already. As it turns out there was nothing to fix. The refrigerator part of the appliance works just fine. The doors have to be pushed shut, not just closed but that is just something to get used to. My problem is with the ice maker and dispenser. The ice maker drawer is hard to get out. Virtually everything in it is made of plastic and it is not going to last long. When you dispense the ice little chunks fly out all ... MoreI bought this refrigerator because my old frig died and I needed a new one soon. I liked that this unit was counter depth. I have a couple other Samsung appliances that I am fairly happy with so I went with this one because it was available for delivery in a couple of days. It was a real mistake. I bought it in November and I have had 2 repairmen out already. As it turns out there was nothing to fix. The refrigerator part of the appliance works just fine. The doors have to be pushed shut, not just closed but that is just something to get used to. My problem is with the ice maker and dispenser. The ice maker drawer is hard to get out. Virtually everything in it is made of plastic and it is not going to last long. When you dispense the ice little chunks fly out all over the place so I use a plastic container that will cover the whole shoot to cut down on that. The ice routinely gets stuck in the shoot so you have to open the door and push it down. Afterwards little bits stick to the shoot and then melt and drip down and make a mess. The water dispenser is pretty good though it drops water after you stop dispensing. This refrigerator was not tested enough or had the bugs worked out of it before it was put on the market. I have talked with a few appliance repair folks who say to buy an American made frig. They certainly do not last as long as appliances used to. If I could return this one I would, but I am stuck with it now.
We bought this refrigerator in 2020 primarily because we are big Samsung fans and wanted to have another device for our SmartThings library. With that said, this refrigerator has had three problems since we purchased it:1. It was never as cold as our previous refrigerator (20+ years old). From day one I programmed both the fridge and freezer to the coldest temperatures, and it had issues keeping items cold. I've had frozen alcohol pops that have never froze... that was never a problem with the old fridge.2. The temperature that is displayed on the settings (and SmartThings) was never accurate... always displayed temperatures way under the actual... I used thermometers to verify. Check out the Facebook site on these refrigerators for a zillion other reviews on ... MoreWe bought this refrigerator in 2020 primarily because we are big Samsung fans and wanted to have another device for our SmartThings library. With that said, this refrigerator has had three problems since we purchased it:1. It was never as cold as our previous refrigerator (20+ years old). From day one I programmed both the fridge and freezer to the coldest temperatures, and it had issues keeping items cold. I've had frozen alcohol pops that have never froze... that was never a problem with the old fridge.2. The temperature that is displayed on the settings (and SmartThings) was never accurate... always displayed temperatures way under the actual... I used thermometers to verify. Check out the Facebook site on these refrigerators for a zillion other reviews on this.3. The BIGGEST pet peeve... The Ice Maker is pathetic. We go days and the small ice maker does not fill. We have had to buy bags of ice for back up since we bought this refrigerator... frustrating for the entire family!I told the family as soon as we needed service that I would consider taking my losses and replacing the unit. Well, we needed service just a year after the warranty ran out and the charge was $600. I asked the repairman his recommendation on repair or replace, and without hesitation he said REPLACE. He said he was a Samsung fan, but their refrigerators were his #1 service call. Bottomline... we spent $2,200 on an appliance that lasted us 3 years... can you say LEMON that's going to the dump. Please don't make our mistake!Why do I give it 2 stars? Aesthetics are nice, and it fairly ergonomic... other than that a complete piece of junk! Do not buy!
I had an older Samsung model just like this one, so very familiar with this product. This one is more of a base model, doesn't have a touch screen on the front (which was a pain on our old Samsung). The controls are inside the doors, so you don't accidentally touch them. It also does not have WIFI (which I didn't see the need for anyway).There are a few changes I don't like about this new frig - Most importantly, DON'T use any magnets on the front of the frig. I found out (very unfortunately) that they leave scratches on the front!!! YIKES!Secondly, the icemaker is smaller than my older model. When I removed the icemaker bin to dump the first ice, I noticed the ice at the bottom was all stuck together. Will have to monitor this to see if it affects ... MoreI had an older Samsung model just like this one, so very familiar with this product. This one is more of a base model, doesn't have a touch screen on the front (which was a pain on our old Samsung). The controls are inside the doors, so you don't accidentally touch them. It also does not have WIFI (which I didn't see the need for anyway).There are a few changes I don't like about this new frig - Most importantly, DON'T use any magnets on the front of the frig. I found out (very unfortunately) that they leave scratches on the front!!! YIKES!Secondly, the icemaker is smaller than my older model. When I removed the icemaker bin to dump the first ice, I noticed the ice at the bottom was all stuck together. Will have to monitor this to see if it affects performance.They have also made some of the door shelves smaller, and some of the things we used to store on specific shelves no longer fit. The plastic door shelves and inserts are not as thick and study as my previous model (might tend to fail sooner). Finally, the metal grid divider in the flex drawer sticks when you try to adjust it.On the plus side, the frig functions well, keeps temps correctly (I did temp checks on each area, based on some other reviews), and the icemaker and water dispenser works well. It is also much quieter than my old Samsung. And it stores ALOT of food.The delivery team that came was STELLAR! They lifted the frig (both the one going out the and new one coming in) across my nice wood floors, and it NEVER touched the floor as they were putting it in place. Amazing!
Should've listened to the other reviews. This refrigerator is very poorly designed. The ice maker funnel is too narrow so that on any setting cubes will get caught in the blades and send crushed ice in all directions regardless of which setting you have it set to (cubed vs crushed). It also traps piece of ice that then melt resulting in water shooting out next time you go to dispense ice.The middle "flex" drawer is only able to support refrigerator temperatures (ie you can't set it to freezing) so it ended up just being a waste of space as extra shelving would take up less room then an entirely separate drawer.On top of all this, Samsung support is so trash. I tried calling to let them know about the ice maker defect and they were adamant that it was broken and ... MoreShould've listened to the other reviews. This refrigerator is very poorly designed. The ice maker funnel is too narrow so that on any setting cubes will get caught in the blades and send crushed ice in all directions regardless of which setting you have it set to (cubed vs crushed). It also traps piece of ice that then melt resulting in water shooting out next time you go to dispense ice.The middle "flex" drawer is only able to support refrigerator temperatures (ie you can't set it to freezing) so it ended up just being a waste of space as extra shelving would take up less room then an entirely separate drawer.On top of all this, Samsung support is so trash. I tried calling to let them know about the ice maker defect and they were adamant that it was broken and should always dispense only cubed ice when on that setting. 2 tech visits and a new ice bucket later it still has the same problem and the techs just say use a bowl to catch the ice or store the ice in the freezer and scoop it out... Lol ok, why have a door dispenser then?? Support says there's nothing they can do because it's working as expected. I guess they designed it to require ice buckets to catch and then store ice from the front??
I purchased mine elsewhere but want people to know this IS an excellent refridgerator. you have to make sure the temperatures are set correctly. the most amazing feature of mine are the freezer draws. so much easier to find things with drawers! and as Im old I need EASY.the most frustrating thing is that its heavy and though it is supposed to have wheels I could not get mine hooked up to water because the movers backed it against the wall and the plumber said they are not allowed to move these types of fridges because can gouge the floor. There is a video that indicates putting cardboard under the four corners will make it easy to move but only forward or backward. that would be fine with me but Im 64. how would I get cardboard under the wheels?so, my advice to ... MoreI purchased mine elsewhere but want people to know this IS an excellent refridgerator. you have to make sure the temperatures are set correctly. the most amazing feature of mine are the freezer draws. so much easier to find things with drawers! and as Im old I need EASY.the most frustrating thing is that its heavy and though it is supposed to have wheels I could not get mine hooked up to water because the movers backed it against the wall and the plumber said they are not allowed to move these types of fridges because can gouge the floor. There is a video that indicates putting cardboard under the four corners will make it easy to move but only forward or backward. that would be fine with me but Im 64. how would I get cardboard under the wheels?so, my advice to you all is make sure your mover leaves 4-8 inches behind your fridge so the plumber can reach and have them put cardboard under the four corners for you. WHY an appliance with wheels should need cardboard to move is beyond me but apparently ALL the giant fridges require this. I do not regret this purchase. I will find a plumber who can do his job. best appliance I ever spent way too much money on. and I love it.
| General | |
| Product Type | Refrigerator/freezer - french door bottom freezer |
| Refrigerator Category | Refrigerator-freezer |
| Wi-Fi Enabled | Yes |
| Energy Consumption per Year | 755 kWh |
