Smartphone Apple iPhone 12 Pro Blue 6,1" 256 GB

So as a disclaimer I use all Apple products. The interface is great. I’m able to use my MacBook my phone seamlessly and they last a while. With that said I haven’t had issues with iPhones in the past Today extends that I have had issues with this 12 pro. Now perhaps I received a dud… but either way where you’re paying more than $1000 for a phone the chances of receiving a dodge should be extremely low and having it replaced with a brand-new phone should not be that difficult. There are any are two reasons why this review is not going to be great which makes me sad as again my company of choice is Apple where electronics (phone/laptops) are concerned. I’ve had this phone for a little over one year. As per the photo my battery life is 83%. Furthermore, my ... MoreSo as a disclaimer I use all Apple products. The interface is great. I’m able to use my MacBook my phone seamlessly and they last a while. With that said I haven’t had issues with iPhones in the past Today extends that I have had issues with this 12 pro. Now perhaps I received a dud… but either way where you’re paying more than $1000 for a phone the chances of receiving a dodge should be extremely low and having it replaced with a brand-new phone should not be that difficult. There are any are two reasons why this review is not going to be great which makes me sad as again my company of choice is Apple where electronics (phone/laptops) are concerned. I’ve had this phone for a little over one year. As per the photo my battery life is 83%. Furthermore, my phone overheats extensively, it turns off on its own, there are substantial lags for example where I’m scrolling it will stop or the image on the green will break. Now despite all of these issues my main concern is the battery to which I have contacted Apple support through my AppleCare a lot. I’ve never really had an issue with AppleCare if anything I’ve had great experiences with receiving help however not as much with this phone. When my phone originally started having issues with the battery health I contacted Apple care and documented the issues extensively. Despite doing so I was told that this was normal, the technicians dead battery test over battery test months and months afterwards and I received the same replies over and over again turn the phone into dark mode, reduce background app refresh, turn on battery optimization, and a mirror out of other things. Despite these recommendations which I personally believe are not OK as again iPhone that costs this much should be used much more extensively then the way I use the phone and still be able to maintain its battery life at the very least for a few years. After a year my phone battery life dropped from 100% to 83%. I was told that the battery life would have to reach 80 in order for me to receive a battery replacement it has now been a little over a year and my battery life has been conveniently stuck at 83%. The mass does not add up. Where my phone would lose 3 to 4% in two weeks my phone has now stayed at 83% for quite some time (months). Two issues here. 1. Were someone again is spending so much money on a device, being advised to use it less, change the background appearance to dark especially if a person is experiencing vision related issues where that is not ideal, reducing cellular activity, and not viewing as many videos along with other suggestions are really just not appropriate the phone should be made to its price point and it to its use. This is a 12 Pro it should function as such. 2. I find it troubling that where issues are being experienced with this particular phone which are again extensive and very easily obtainable by quick Google search the company has not address the issues head-on but instead expect consumers to pay more to get them fixed. Well again I advocate for Apple products I believe a lot of companies moving farther away from customer experience in closer towards inaccessibility of customer support, specifically in addressing issues. With that said it to finish this really long review I have never spoken to in Apple support person who has been rude, unkind, Unhelpful or unable to give me some type of resolve. This is more so where development of products is concerned where my comments surrounding building products that meet concerns of the consumer apply

Love the phone. Been wanting it since it came out and finally put some money together to buy it. I do must say I’m happy to be back with iPhone. I was stuck with a Motorola G4 for almost a year and a half and that phone took a beaten and I finally got tired of it lagging and been a bit of an annoyance to navigate. This phone is clean, sturdy, and very well put together. Love the cameras, I blew my friends mind when I showed him it could take pictures in the dark on SELFIE mode. Even for a refurbished phone it still looks brand new, no dings nor scratches. Looked very clean and smooth when I unwrapped it. And yea unwrapped it. Would’ve prefer getting the whole “brand new fresh off the box” experience. But I’m not complaining. They secured it pretty well. Package ... MoreLove the phone. Been wanting it since it came out and finally put some money together to buy it. I do must say I’m happy to be back with iPhone. I was stuck with a Motorola G4 for almost a year and a half and that phone took a beaten and I finally got tired of it lagging and been a bit of an annoyance to navigate. This phone is clean, sturdy, and very well put together. Love the cameras, I blew my friends mind when I showed him it could take pictures in the dark on SELFIE mode. Even for a refurbished phone it still looks brand new, no dings nor scratches. Looked very clean and smooth when I unwrapped it. And yea unwrapped it. Would’ve prefer getting the whole “brand new fresh off the box” experience. But I’m not complaining. They secured it pretty well. Package might not be filled with bubble wrap but this phone is durable. All they needed was to wrap it around with some foam and the phone got to me in one piece, looked brand new. Didn’t even have to squint my eye I swear. Side note I didn’t put a rating on the finger print because I do not know whether this phone has one. I haven’t bothered the face recognition is enough. It won’t rwcognize your face with a mask on (obviously) but it does recognize from all kinds of angles. Literally even as far as your arms can reach. I’ve gotten myself an Apple Watch lately the 7 specifically and they go hand in hand love them both. I’ve had the phone for 4 months now and it still looks brand new, I still take it out of the case and feel it. I did spent a grand on it, which for a lot of people it is pretty pricy but so far I haven’t had a complain or a regret for buying a thousand dollar phone. Which was a HUGE thing before I bought it. Maybe it’s because I’m finally back with iPhone money doesn’t matter if you’re happy really. Camera is crisp btw.

Criteria for Excellent

First of sorry for this review this is not negative review.First of please try to put the actual images of the item instead of New phone photos.Also in the product description page please mention the Battery health exactly to avoid confusion. Battery health less than 90 , mild scratches on corners and replaced display phone should not belongs to excellent category.Thank you for refund however wasted time. if you mention the criteria for Refurbished Excellent that would be better for buyers.In future I never purchase Refurbished phone from Best buy to avoid risk.

Deceptive description of refurbished phone

I had ordered a "Refurbished (Excellent) - Apple iPhone 12 Pro 256GB Smartphone" from this vendor Device Care. First of all, it was poorly packaged. The phone was loose in the box, without any wrapping protecting it! Then I found that the screen had not just "barely noticeable hair line scratches", but a number of small dents in the glass, mostly in the upper corner. There was a number of scratches and small dents on the sides but that is normal as the sides of iPhones are very difficult to maintain in perfect condition even in a protective case. Overall, it was a phone in GOOD condition that had been used without a screen protector. Then I switched it on, configured it, and checked the battery health: 88%. So NOT A NEW BATTERY! I messaged the vendor who replied ... MoreI had ordered a "Refurbished (Excellent) - Apple iPhone 12 Pro 256GB Smartphone" from this vendor Device Care. First of all, it was poorly packaged. The phone was loose in the box, without any wrapping protecting it! Then I found that the screen had not just "barely noticeable hair line scratches", but a number of small dents in the glass, mostly in the upper corner. There was a number of scratches and small dents on the sides but that is normal as the sides of iPhones are very difficult to maintain in perfect condition even in a protective case. Overall, it was a phone in GOOD condition that had been used without a screen protector. Then I switched it on, configured it, and checked the battery health: 88%. So NOT A NEW BATTERY! I messaged the vendor who replied that it was totally normal for their "grade A" phones and that their standard is a 85% capacity for the battery! So beware prospective customers: this vendor and probably the whole Best Buy Market Place has a very fuzzy and ill-defined notion of "refurbished" and "excellent". I you are looking for a "like new" phone shop elsewhere or prepare to be disappointed like me! (Yes I was offered a refund -- hence the second star -- but I needed the phone urgently so I decided to keep it.)

Do Not Purchase from BestBuy

Horrible. The phone was shipped out from a sad location store in Ohio. The person who shipped it had no care in the product what so ever. It came in a very thin box that looked like it was put together by a two year old. Immediately the phone screen had scratches and dents on the side of the phone and if you know anything about technology, overheating can damage the battery. When I turn the phone on, it begins to overheat..probably because it was delivered in a very thin box with no protection from the weather. Please do yourself a favor and just pay apple a little more money. They will treat your apple product with love and care, and it may cost alittle more but the product will be guaranteed.

Just What I Needed... Great Phone and Great Service!

My iPhone 6 finally died and, because of its age, I was unable to use many of the better Apps I wanted so I decided to upgrade. The iPhone 12 Pro fit my wants of having a better camera system at a reasonable cost. I tried a "Market Seller" from a name-brand online store thinking the products would be more reliable.... I was wrong. I went thought two defective phones, one with no ear speaker and another with no WI-FI radio working. Don't they check these things beforehand? The process left me without a phone for over two months. I almost gave up before stumbling onto a great Mobile Klink review so I thought I'd try them. They had the exact phone I wanted, with more memory at a great price and delivered within the week. It was shipped properly protected, in perfect ... MoreMy iPhone 6 finally died and, because of its age, I was unable to use many of the better Apps I wanted so I decided to upgrade. The iPhone 12 Pro fit my wants of having a better camera system at a reasonable cost. I tried a "Market Seller" from a name-brand online store thinking the products would be more reliable.... I was wrong. I went thought two defective phones, one with no ear speaker and another with no WI-FI radio working. Don't they check these things beforehand? The process left me without a phone for over two months. I almost gave up before stumbling onto a great Mobile Klink review so I thought I'd try them. They had the exact phone I wanted, with more memory at a great price and delivered within the week. It was shipped properly protected, in perfect operation and was blemish free. Battery showed 92% capacity which was great. I just recommended Mobile Klink to a friend. My dog Jasper and I are putting the new iPhone 12 Pro through its paces daily. Once in awhile I even get a phone call from my kids now.... couldn't be happier. Highly recommended! Cheers

Maybe it works maybe not!

I bought a phone for my husband and one for me. Neither one was “unlocked” and we had to get them activated with AT&T. The first week my phone worked great. Then I started having issues, the phone doesn’t charge half the time. I tried different chargers, then switching off the optimize battery, I’ve cleaned the charging port with a rag, a toothpick and canned air with no luck in fixing the problem. I took it to a repair shop, they also tried cleaning the port. Now I have to pay $140.00 for them to change out the port. Today is day 22 of having the phone. Best Buy should have a better warranty than 14 days. My husbands phone that I bought at the same time hasn’t had any issues.

Refurbished doesn’t mean same as Apple refurbished

Great value and fair price. Both glass casings came pristine. Casing had some scuff indentations, but still better than what I was expecting. I don’t know why people don’t understand that refurbished doesn’t always mean like new, especially if not stated as such. It took me two weeks to write a review because I wanted to test the device and know that I didn’t have to return it. When I got the device, the battery died super quickly. After learning about the latest iOS update, I turned off the 5G capability and changed the clean energy charging. After doing those two things, I noticed that the battery lasted a lot longer and the device wasn’t as warm either (I use my device for everything, so I’m on it all day). Very happy with my purchase, and highly recommend this ... MoreGreat value and fair price. Both glass casings came pristine. Casing had some scuff indentations, but still better than what I was expecting. I don’t know why people don’t understand that refurbished doesn’t always mean like new, especially if not stated as such. It took me two weeks to write a review because I wanted to test the device and know that I didn’t have to return it. When I got the device, the battery died super quickly. After learning about the latest iOS update, I turned off the 5G capability and changed the clean energy charging. After doing those two things, I noticed that the battery lasted a lot longer and the device wasn’t as warm either (I use my device for everything, so I’m on it all day). Very happy with my purchase, and highly recommend this seller!!

Trustworthy pre-owned option.

Got exactly what I paid for. The phone is great. Everything works as intended. The battery life was at 88% upon pick-up. It came with a charger and adapter. The phone had minimal cosmetic damage, only a minuscule scratch in the screen, which I covered with a protector anyways. My only gripe is that the phone was not cleaned prior to pickup. There is wax-like gunk in the speaker at the top of the phone, making it impossible to talk on the phone with the phone up to my ear. The bottom speaker which music plays out of is also dirty, because the sound quality is very crusty and not at an iPhones full potential. Other than needing to get it professionally cleaned, this was a great dealfor a phone I desperately needed, and I’m overall satisfied with my purchase. One ... MoreGot exactly what I paid for. The phone is great. Everything works as intended. The battery life was at 88% upon pick-up. It came with a charger and adapter. The phone had minimal cosmetic damage, only a minuscule scratch in the screen, which I covered with a protector anyways. My only gripe is that the phone was not cleaned prior to pickup. There is wax-like gunk in the speaker at the top of the phone, making it impossible to talk on the phone with the phone up to my ear. The bottom speaker which music plays out of is also dirty, because the sound quality is very crusty and not at an iPhones full potential. Other than needing to get it professionally cleaned, this was a great dealfor a phone I desperately needed, and I’m overall satisfied with my purchase. One thing in the future, though, would be for Best Buy or their merchant to clean the phones prior to sending to customers.