Smith's I / O is not only designed to be enable you to ski in style, but is especially designed to be able to respond quickly to changing situations. The I / O ski goggles have a system that allows you to quickly and easily change the lenses in case the weather changes. This allows you to immediately adapt your goggles to the circumstances. The goggles themselves also adapt to your face thanks to the Responsive Fit technology. The I / O goggles also have an average fit. The lens is spherical, for a wider field of vision, and is made using TLT technology, so you always get a crystal clear image. The I / O has an extra wide lens so that you can see even more during descents. The Porex filter ensures that the goggles adapt to the ambient pressure, so you also keep a clear picture when it really matters, for example with fast descents. The I/O MAG goggles also have AirEvac ventilation, which ensures that your lenses won't fog up with condensation. What's more, this model makes use of the MAG (magnetic) lens exchange system, so you can easily and quickly change the lenses. The reflective coating will help to reduce glare and to put less strain on your eyes. These goggles come with two different ChromaPop lenses; the ChromaPop Sun and the ChromaPop Storm. The special ChromaPop lenses have the ability to filter light at two frequencies. The lenses are therefore suitable for a wider range of weather conditions. The ChromaPop Sun lens is ideal on bright, sunny days, as it transmits very little light. The ChromaPop Rose Storm Flash lens allows a lot of light through and is therefore suitable from darker, cloudier days. This combination of lenses allows you to enjoy perfect vision in almost every circumstance.
Smith's I / O is not only designed to be enable you to ski in style, but is especially designed to be able to respond quickly to changing situations. The I / O ski goggles have a system that allows you to quickly and easily change the lenses in case the weather changes. This allows you to immediately adapt your goggles to the circumstances. The goggles themselves also adapt to your face thanks to the Responsive Fit technology. The I / O goggles also have an average fit. The lens is spherical, for a wider field of vision, and is made using TLT technology, so you always get a crystal clear image. The I / O has an extra wide lens so that you can see even more during descents. The Porex filter ensures that the goggles adapt to the ambient pressure, so you also keep a clear picture when it really matters, for example with fast descents. The I/O MAG goggles also have AirEvac ventilation, which ensures that your lenses won't fog up with condensation. What's more, this model makes use of the MAG (magnetic) lens exchange system, so you can easily and quickly change the lenses. The reflective coating will help to reduce glare and to put less strain on your eyes. These goggles come with two different ChromaPop lenses; the ChromaPop Sun and the ChromaPop Storm. The special ChromaPop lenses have the ability to filter light at two frequencies. The lenses are therefore suitable for a wider range of weather conditions. The ChromaPop Sun lens is ideal on bright, sunny days, as it transmits very little light. The ChromaPop Rose Storm Flash lens allows a lot of light through and is therefore suitable from darker, cloudier days. This combination of lenses allows you to enjoy perfect vision in almost every circumstance.
in 1 offers
Smith I/O Mag Snow Goggles - White Vapor ChromaPop Sun Platinum Mirror
Smith's I / O is not only designed to be enable you to ski in style, but is especially designed to be able to respond quickly to changing situations. The I / O ski goggles have a system that allows you to quickly and easily change the lenses in case the weather changes. This allows you to immediately adapt your goggles to the circumstances. The goggles themselves also adapt to your face thanks to the Responsive Fit technology. The I / O goggles also have an average fit. The lens is spherical, for a wider field of vision, and is made using TLT technology, so you always get a crystal clear image. The I / O has an extra wide lens so that you can see even more during descents. The Porex filter ensures that the goggles adapt to the ambient pressure, so you also keep a clear picture when it really matters, for example with fast descents. The I/O MAG goggles also have AirEvac ventilation, which ensures that your lenses won't fog up with condensation. What's more, this model makes use of the MAG (magnetic) lens exchange system, so you can easily and quickly change the lenses. The reflective coating will help to reduce glare and to put less strain on your eyes. These goggles come with two different ChromaPop lenses; the ChromaPop Sun and the ChromaPop Storm. The special ChromaPop lenses have the ability to filter light at two frequencies. The lenses are therefore suitable for a wider range of weather conditions. The ChromaPop Sun lens is ideal on bright, sunny days, as it transmits very little light. The ChromaPop Rose Storm Flash lens allows a lot of light through and is therefore suitable from darker, cloudier days. This combination of lenses allows you to enjoy perfect vision in almost every circumstance.
Smith's I / O is not only designed to be enable you to ski in style, but is especially designed to be able to respond quickly to changing situations. The I / O ski goggles have a system that allows you to quickly and easily change the lenses in case the weather changes. This allows you to immediately adapt your goggles to the circumstances. The goggles themselves also adapt to your face thanks to the Responsive Fit technology. The I / O goggles also have an average fit. The lens is spherical, for a wider field of vision, and is made using TLT technology, so you always get a crystal clear image. The I / O has an extra wide lens so that you can see even more during descents. The Porex filter ensures that the goggles adapt to the ambient pressure, so you also keep a clear picture when it really matters, for example with fast descents. The I/O MAG goggles also have AirEvac ventilation, which ensures that your lenses won't fog up with condensation. What's more, this model makes use of the MAG (magnetic) lens exchange system, so you can easily and quickly change the lenses. The reflective coating will help to reduce glare and to put less strain on your eyes. These goggles come with two different ChromaPop lenses; the ChromaPop Sun and the ChromaPop Storm. The special ChromaPop lenses have the ability to filter light at two frequencies. The lenses are therefore suitable for a wider range of weather conditions. The ChromaPop Sun lens is ideal on bright, sunny days, as it transmits very little light. The ChromaPop Rose Storm Flash lens allows a lot of light through and is therefore suitable from darker, cloudier days. This combination of lenses allows you to enjoy perfect vision in almost every circumstance.
last seen 10 Dec 2025
The lowest price we last saw for Smith I/O Mag Snow Goggles - White Vapor ChromaPop Sun Platinum Mirror was $289.99 (last seen 10 Dec 2025). Prices may have changed since.
The all-time low we recorded was $287.00 on 23 Nov 2024.
Prices last updated 10 Dec 2025.
Last updated at 10/12/2025 21:32:24
originally posted on evogear.com
The magnetic lens holding function seems to work. It is clear that the goggle was engineered with the magnets to make lens replacement more simple than tabs and clips from prior models. I don't change the lens often, so this is not that important to me.I purchased this version with the photochromic rose flash lens. The tint makes the view cool blue/rose. This works in the snow for me, but if you prefer a warmer view, you will be disappointed. The photochromic lens has been good for use during a recent 4-day stint in North America's PNW featuring snow storm, overcast, and blue sky above fog. The acceptable range of light compatibility is due to the lens tint or the photochromic feature or both. My guess is that only really picky people may be able to care about the ... MoreThe magnetic lens holding function seems to work. It is clear that the goggle was engineered with the magnets to make lens replacement more simple than tabs and clips from prior models. I don't change the lens often, so this is not that important to me.I purchased this version with the photochromic rose flash lens. The tint makes the view cool blue/rose. This works in the snow for me, but if you prefer a warmer view, you will be disappointed. The photochromic lens has been good for use during a recent 4-day stint in North America's PNW featuring snow storm, overcast, and blue sky above fog. The acceptable range of light compatibility is due to the lens tint or the photochromic feature or both. My guess is that only really picky people may be able to care about the photochromic feature. For example, my teen-age daughter skis all conditions with Smith ChromaPop Sun Black and refuses to switch to a lighter lens for overcast or storm conditions. She would not benefit from the photochromic lens. I prefer the photochromic feature.Optics in these goggles are decent and important to me. These googles replace an older pair of Giro Onset goggles I owned from maybe 2014 or so. At the time, the Giro Onset had an outstanding field of view compared with the Smith I/O of the same era. When comparing the old Giro Onset with the new I/O mag, the field of view feels about the same. I also recently tried the newer Smith 4D option which claims to have a better field of view down and in front of your skis. I opted against the 4D option because the difference offered was not significant or inspiring.Unfortunately, the strap on one side has become detached from the plastic element engaging the frame. I have filed a warranty claim with Smith, as directed by the manufacturer. While Smith evaluates for the next few weeks, I will need to ski with the old Giro Onset, although some of its top vent foam has deteriorated.
originally posted on moosejaw.com
I was really hoping these would work. I have the Smith Vantage MIPS helmet and was looking forward to 'ultimate integration.' The sizing of these goggles was off for me. There was no seal over the bridge of my nose. I'm 36, avg height and build, I wear medium sized hats, never had any big head issues... I always thought I had a normal sized face but these seem to curve tighter, more pressure at the temples. I was able to try on the XL version at a store and those felt better but I don't want the XL size. At the same store I tried on another IO Mag and they had the same fit problem, I'm ruling out one defective pair of goggles based on that. So there was a slight gap over the bridge of my nose where air could come in. Secondly, the curvature of the top of the goggles ... MoreI was really hoping these would work. I have the Smith Vantage MIPS helmet and was looking forward to 'ultimate integration.' The sizing of these goggles was off for me. There was no seal over the bridge of my nose. I'm 36, avg height and build, I wear medium sized hats, never had any big head issues... I always thought I had a normal sized face but these seem to curve tighter, more pressure at the temples. I was able to try on the XL version at a store and those felt better but I don't want the XL size. At the same store I tried on another IO Mag and they had the same fit problem, I'm ruling out one defective pair of goggles based on that. So there was a slight gap over the bridge of my nose where air could come in. Secondly, the curvature of the top of the goggles did not really match the Smith Vantage helmet. It wasn't awful but it didn't look like they were made for each other. When I hear "ultimate integration" my expectations go up. Frankly, my cheap pair of OutdoorMaster goggles has the perfect curve on top and looks like it was cut just for the Smith Vantage helmet. I tried over the helmet fit and under the helmet fit to see if that made a difference but the Smith IO Mag goggles never formed a good seal. I'm going on a limb and buying the Oakley Flight Deck XM, I heard from someone who works in a ski shop that they fit well with the Vantage. Can't be worse then Smith's own brand. Just not for me, I'd say these fit a small to medium face.
originally posted on smithoptics.com
I'll start out by saying that I used to buy only Oakley goggles, but I bought a pair of these earlier this year. I purchased them because I had just gotten a new Smith Level helmet, and when I tried the helmet with my Oakley goggles, they did not fit well together at all. The little visor on the helmet was pushing down on the goggles and creating a sizable gap, so I went back to the store and picked out the I/O Mag. WOW! What a difference! They fit perfectly with the helmet, they look great, the quality is exceptional, and it is very easy to change to the spare lens, which is an awesome bonus in itself. I think I'll stick with Smith from now on! I just wish I had gotten the XL, they didn't have them at the store, and I've got a huge dome.
The magnetic lens holding function seems to work. It is clear that the goggle was engineered with the magnets to make lens replacement more simple than tabs and clips from prior models. I don't change the lens often, so this is not that important to me.I purchased this version with the photochromic rose flash lens. The tint makes the view cool blue/rose. This works in the snow for me, but if you prefer a warmer view, you will be disappointed. The photochromic lens has been good for use during a recent 4-day stint in North America's PNW featuring snow storm, overcast, and blue sky above fog. The acceptable range of light compatibility is due to the lens tint or the photochromic feature or both. My guess is that only really picky people may be able to care about the ... MoreThe magnetic lens holding function seems to work. It is clear that the goggle was engineered with the magnets to make lens replacement more simple than tabs and clips from prior models. I don't change the lens often, so this is not that important to me.I purchased this version with the photochromic rose flash lens. The tint makes the view cool blue/rose. This works in the snow for me, but if you prefer a warmer view, you will be disappointed. The photochromic lens has been good for use during a recent 4-day stint in North America's PNW featuring snow storm, overcast, and blue sky above fog. The acceptable range of light compatibility is due to the lens tint or the photochromic feature or both. My guess is that only really picky people may be able to care about the photochromic feature. For example, my teen-age daughter skis all conditions with Smith ChromaPop Sun Black and refuses to switch to a lighter lens for overcast or storm conditions. She would not benefit from the photochromic lens. I prefer the photochromic feature.Optics in these goggles are decent and important to me. These googles replace an older pair of Giro Onset goggles I owned from maybe 2014 or so. At the time, the Giro Onset had an outstanding field of view compared with the Smith I/O of the same era. When comparing the old Giro Onset with the new I/O mag, the field of view feels about the same. I also recently tried the newer Smith 4D option which claims to have a better field of view down and in front of your skis. I opted against the 4D option because the difference offered was not significant or inspiring.Unfortunately, the strap on one side has become detached from the plastic element engaging the frame. I have filed a warranty claim with Smith, as directed by the manufacturer. While Smith evaluates for the next few weeks, I will need to ski with the old Giro Onset, although some of its top vent foam has deteriorated.
I was really hoping these would work. I have the Smith Vantage MIPS helmet and was looking forward to 'ultimate integration.' The sizing of these goggles was off for me. There was no seal over the bridge of my nose. I'm 36, avg height and build, I wear medium sized hats, never had any big head issues... I always thought I had a normal sized face but these seem to curve tighter, more pressure at the temples. I was able to try on the XL version at a store and those felt better but I don't want the XL size. At the same store I tried on another IO Mag and they had the same fit problem, I'm ruling out one defective pair of goggles based on that. So there was a slight gap over the bridge of my nose where air could come in. Secondly, the curvature of the top of the goggles ... MoreI was really hoping these would work. I have the Smith Vantage MIPS helmet and was looking forward to 'ultimate integration.' The sizing of these goggles was off for me. There was no seal over the bridge of my nose. I'm 36, avg height and build, I wear medium sized hats, never had any big head issues... I always thought I had a normal sized face but these seem to curve tighter, more pressure at the temples. I was able to try on the XL version at a store and those felt better but I don't want the XL size. At the same store I tried on another IO Mag and they had the same fit problem, I'm ruling out one defective pair of goggles based on that. So there was a slight gap over the bridge of my nose where air could come in. Secondly, the curvature of the top of the goggles did not really match the Smith Vantage helmet. It wasn't awful but it didn't look like they were made for each other. When I hear "ultimate integration" my expectations go up. Frankly, my cheap pair of OutdoorMaster goggles has the perfect curve on top and looks like it was cut just for the Smith Vantage helmet. I tried over the helmet fit and under the helmet fit to see if that made a difference but the Smith IO Mag goggles never formed a good seal. I'm going on a limb and buying the Oakley Flight Deck XM, I heard from someone who works in a ski shop that they fit well with the Vantage. Can't be worse then Smith's own brand. Just not for me, I'd say these fit a small to medium face.
I'll start out by saying that I used to buy only Oakley goggles, but I bought a pair of these earlier this year. I purchased them because I had just gotten a new Smith Level helmet, and when I tried the helmet with my Oakley goggles, they did not fit well together at all. The little visor on the helmet was pushing down on the goggles and creating a sizable gap, so I went back to the store and picked out the I/O Mag. WOW! What a difference! They fit perfectly with the helmet, they look great, the quality is exceptional, and it is very easy to change to the spare lens, which is an awesome bonus in itself. I think I'll stick with Smith from now on! I just wish I had gotten the XL, they didn't have them at the store, and I've got a huge dome.
I used the I/O Mag goggles, and Quantum helmet together for the first time this weekend and was thoroughly impressed. I was warm could feel myself sweating, but I didn't have any issues with fogging lenses. I tend to run warm and have always struggled with my goggles fogging, but that seems to be a thing of the past now. The helmet and goggles pair amazingly well, and the AirEvac technology isn't just a gimmick. I've been a Smith customer for 25 years and have always loved their optics, but things just keep getting better. The ChromaPop Photochromatic lenses made everything crystal clear and adjusted perfectly as the lighting changed. Smith had some customer service issues last summer with the warehouse move and almost lost me as a customer, but I'm glad I decided ... MoreI used the I/O Mag goggles, and Quantum helmet together for the first time this weekend and was thoroughly impressed. I was warm could feel myself sweating, but I didn't have any issues with fogging lenses. I tend to run warm and have always struggled with my goggles fogging, but that seems to be a thing of the past now. The helmet and goggles pair amazingly well, and the AirEvac technology isn't just a gimmick. I've been a Smith customer for 25 years and have always loved their optics, but things just keep getting better. The ChromaPop Photochromatic lenses made everything crystal clear and adjusted perfectly as the lighting changed. Smith had some customer service issues last summer with the warehouse move and almost lost me as a customer, but I'm glad I decided to stick with them.
I got the I/O MAG AC - Sage Cattabriga-Alosa and I loved them the first time I tried them. The fit was perfect, they The mag option is great, especially for me that I was planning on using them for work and I have to adapt to changeable conditions as fast as possible (bright days, work at night, blizzards, foggy days etc). I was so excited about this and it made my life at work better … for the first four hours. They fogged out after four hours of wearing them so I ended up moving them to my helmet so I could do my work, when I did this, the piece connecting the strap to the frame broke (pretty frustrating day). I contacted costumer service, and it was particularly slow, granted, I was in the field so the response was slow on both ends. They didn't have the mag in ... MoreI got the I/O MAG AC - Sage Cattabriga-Alosa and I loved them the first time I tried them. The fit was perfect, they The mag option is great, especially for me that I was planning on using them for work and I have to adapt to changeable conditions as fast as possible (bright days, work at night, blizzards, foggy days etc). I was so excited about this and it made my life at work better … for the first four hours. They fogged out after four hours of wearing them so I ended up moving them to my helmet so I could do my work, when I did this, the piece connecting the strap to the frame broke (pretty frustrating day). I contacted costumer service, and it was particularly slow, granted, I was in the field so the response was slow on both ends. They didn't have the mag in stock and since I needed them urgently for work I ended up getting the regular I/OX goggles, which I can't complain about them, they are great, fit perfectly and the lenses are of awesome quality as expected from Smith, however, changing them is still a pain. I hope my issue was only due to a defective item, and once I wear my I/OX down I will give the I/O MAG a try again
I recently bought a pair of these Smith Mag I/O goggles to replace an older pair of Smith goggles that I used for years without issue. I liked the style of these new goggles, there were a ton of positive reviews, and they came with 2 sets of replaceable lenses so I could switch between sunny days and night skiing. $240 for a pair of goggles seemed a bit steep, but if they lasted as long as my old pair and they helped with the flat light conditions I regularly ski in here in WA, I thought "why not, maybe they're worth it?"To be fair, they worked well the first day of the season...a wet, heavy snow day here in the PNW. However, I made the mistake of storing them in my helmet when I packed up my gear that afternoon (which was my habit with my old cheap goggles) and ... MoreI recently bought a pair of these Smith Mag I/O goggles to replace an older pair of Smith goggles that I used for years without issue. I liked the style of these new goggles, there were a ton of positive reviews, and they came with 2 sets of replaceable lenses so I could switch between sunny days and night skiing. $240 for a pair of goggles seemed a bit steep, but if they lasted as long as my old pair and they helped with the flat light conditions I regularly ski in here in WA, I thought "why not, maybe they're worth it?"To be fair, they worked well the first day of the season...a wet, heavy snow day here in the PNW. However, I made the mistake of storing them in my helmet when I packed up my gear that afternoon (which was my habit with my old cheap goggles) and the following weekend when I put them on, the entire goggle was fogged up between the lenses, rendering them unusable. When I returned home that night i looked up the fogging issue online and found a Smith forum that said to fully dry them out after each use...and to never store them in your helmet or with wet or damp gear. Ok...seems a bit high maintenance, but whatever, I'll give it a go.I set them near an air vent in my house for a full week to dry out. I tried them out at home before packing up my gear for my next trip to the mountain and they were bone dry. Crystal clear...good to go. When I got to Alpental the next morning, about an hour into skiing, a vertical line of fog started to form in my field of view on the left side of the goggle and slowly spread across the rest of the goggle lens over the next few runs...again, between the lenses where I couldn't wipe them clean or dry them out in the lodge. Nuts to that.I bought a pair of Oakley Flight Decks the next day and am now two weekends fog-free.
My ski bag was lost/stolen at the end of last season so I was forced to replace several pieces of ski gear all at once. I opted for the Smith Quantum Helmet and I/O Mag Goggles as the fit and integration between the 2 was great. I used them 8 times total last season and 4 so far this year. The optics, ventilation, and comfort are excellent on this pair of goggles. I'll give 2 stars for the stellar performance for the 12 uses they lasted.That's where the stars stop. While pulling them down over my face, the contact point between the strap and goggle frame cracked, leaving the goggles useless. This is the same place as all the other bad reviews. 12 uses before breaking is 100% unacceptable. I'm willing to deal with the warranty process but the stated processing time ... MoreMy ski bag was lost/stolen at the end of last season so I was forced to replace several pieces of ski gear all at once. I opted for the Smith Quantum Helmet and I/O Mag Goggles as the fit and integration between the 2 was great. I used them 8 times total last season and 4 so far this year. The optics, ventilation, and comfort are excellent on this pair of goggles. I'll give 2 stars for the stellar performance for the 12 uses they lasted.That's where the stars stop. While pulling them down over my face, the contact point between the strap and goggle frame cracked, leaving the goggles useless. This is the same place as all the other bad reviews. 12 uses before breaking is 100% unacceptable. I'm willing to deal with the warranty process but the stated processing time for warranty is 4-6 weeks. So my $240 goggles are toast after wearing 12 times, and now I have to go purchase another pair so I can ski next week. I will update this review if Smith manages to fast track my warranty claim and keep me happy.
I recently purchased the IO Mag and the goggle strap ripped off after 2 days of use. I usually wear my goggles around my helmet, and I loosened the strap as much as I could. After placing my goggles on top of my helmet, they ripped clean off. I've owned 3 different pairs of goggles over the last 12 years, and I've never had this problem until I purchased a Smith goggle. Very disappointed because I won't be able to use my goggle for the remainder of my ski trip, and customer service offered no help with my problem. I expect better quality from a $240 pair of "premium" goggles. I would not recommend these goggles because there's no guarantee that they'll hold up all day on the mountain. Mine are unusable.
About me: Medium build & wear medium Vantage helmet every day.I started out with I/O-X goggles because the strap choice was rad - goggles fit great with helmet but were too big for face. Switched out to I/O goggles, then tried I/O-7s. both integrated perfectly with helmet (smith usually nails this) Fit of I/O-7 was just a little bigger then I/O and I loved them - but the MAG called to me for the ease of lens change (i'm 50 and need readers to see the nose slots :) ) MAG is truly awesome, but while all three of these goggles are medium fit - these miss the mark . Smith removed the outriggers that actually help with integration. Also, goggle due to extreme spherical shape (vs i/O or i/O-7) don't integrate with my helmet well (aka a gap I have not had for years since ... MoreAbout me: Medium build & wear medium Vantage helmet every day.I started out with I/O-X goggles because the strap choice was rad - goggles fit great with helmet but were too big for face. Switched out to I/O goggles, then tried I/O-7s. both integrated perfectly with helmet (smith usually nails this) Fit of I/O-7 was just a little bigger then I/O and I loved them - but the MAG called to me for the ease of lens change (i'm 50 and need readers to see the nose slots :) ) MAG is truly awesome, but while all three of these goggles are medium fit - these miss the mark . Smith removed the outriggers that actually help with integration. Also, goggle due to extreme spherical shape (vs i/O or i/O-7) don't integrate with my helmet well (aka a gap I have not had for years since i stuck exclusively with SMITH. I also checked peripheral vision and its the exactly the same as the I/O, so why such a spherical design? - Anyway, the lesson here is MAG==GREAT, but the shape of the I/O and I/O-7 is best for my medium face. PS: SMITH: consider adding an ability to mix and match straps..I love your artist / athlete inspired and wish I could add straps to my collection over time (vs. whole goggles). Any I'm a SMITH fan for life - keep up the good work, just add some tweaks to this model.
I'm not sure if the customer service changed recently or something, but I have had a terrible experience. I chose to buy Smith goggles to have the best of the best, instead the seal between the lenses wasn't sealed and got water between the lenses after just a few hours of skiing. Fine. I'll let them know and get a new lens.HOWEVER, I called and could not get anyone on the phone. So I submitted an online form and sent in my lens. Then I received an email saying that it was not a manufacturing defect, but not saying anything else. Then I had 15 days to call before they recycled the lens. So, I took off work to call and wait on hold for 30 minutes, just to hear them ask what was wrong (which I already wrote down and sent in on the form), then hear them say they will ... MoreI'm not sure if the customer service changed recently or something, but I have had a terrible experience. I chose to buy Smith goggles to have the best of the best, instead the seal between the lenses wasn't sealed and got water between the lenses after just a few hours of skiing. Fine. I'll let them know and get a new lens.HOWEVER, I called and could not get anyone on the phone. So I submitted an online form and sent in my lens. Then I received an email saying that it was not a manufacturing defect, but not saying anything else. Then I had 15 days to call before they recycled the lens. So, I took off work to call and wait on hold for 30 minutes, just to hear them ask what was wrong (which I already wrote down and sent in on the form), then hear them say they will "re-evaluate" and send me another email (which I assume will also have no information).Here's what I don't understand. Shouldn't the top line expensive gear have good customer service? Isn't that part of the cost? They messed up, yet I feel like I need to jump through hoops, spend hours calling, pay for my own shipping, and still receive poor communication. I just don't get this kind of treatment from other higher end outdoor gear companies. By the time this lens gets replaced I'll have missed most of the ski season (I just use the dark lens right now, which is good enough and has no problems thank goodness). Basically, I recommend others go with a different brand of goggles. There are a lot of good products out there. Why go for one that will treat you like trash when they send you a defective product? I used to love Smith, but apparently, they've taken a turn for the worse. I got bad lenses, it happens, but it has taken me 1 month and a lot of frustration and my own money spent on shipping to fix their mistake. Why, Smith Optics? Is it worth these bad reviews?
