This means if you wish to cancel the order you will need to send the goods back to us once received. Once an order has been placed it will be processed almost immediately. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit. Please also note it is your responsibility to get the item back to us at your cost in a new undamaged condition. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. Returns Returns Your Right to Cancel and Returns: There are a number of circumstances when you may wish to cancel and/or return goods ordered. This will be by either sending a replacement item, sending a replacement spare part or on occasion the manufacturer will deal with the problem directly. Please do not send any faulty items to us directly as this may cause a significant delay in resolving the matter. Usually this is due to a courier being unable to locate an address, and unfortunately problems can from time to time be encountered when using any third party courier service.