Goods are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. Multiple item purchases may be sent in multiple packages. Orders may be fulfilled from Switzerland by our subsidiary company Online Commerce GmbH. If you have not received your item and 14 working days have not passed since dispatch, please be patient and wait for the time to elapse. Reason for return. What you would like in return. In our experience, just about anything can be resolved to the satisfaction of both parties.