Bose QuietComfort Wireless Noise Cancelling Earbuds (Triple Black)

So I’ve owned Bose Soundsport and Bose noise-cancelling headphones for several years now and have absolutely loved them. So when I wanted to update to wireless earbuds, I figured I’d go with Bose again because of their outstanding quality and reliability.Sadly, my confidence in Bose has been severely shaken after purchasing these Quiet Comfort earbuds. Now, when they work they are pretty solid. I thought the sound was great, the noise cancelling worked well and the fit was fairly comfortable.Unfortunately, less than a week after purchasing them the left earbud went dead while I was on vacation and wouldn’t charge. I tried all of the trouble shooting tips, but nothing would work. So I finished my vacation with one earbud (which was a pain) and decided I would ... MoreSo I’ve owned Bose Soundsport and Bose noise-cancelling headphones for several years now and have absolutely loved them. So when I wanted to update to wireless earbuds, I figured I’d go with Bose again because of their outstanding quality and reliability.Sadly, my confidence in Bose has been severely shaken after purchasing these Quiet Comfort earbuds. Now, when they work they are pretty solid. I thought the sound was great, the noise cancelling worked well and the fit was fairly comfortable.Unfortunately, less than a week after purchasing them the left earbud went dead while I was on vacation and wouldn’t charge. I tried all of the trouble shooting tips, but nothing would work. So I finished my vacation with one earbud (which was a pain) and decided I would would just exchange them when I got home. After doing just that the new pair worked very well for a period of time. Of course wouldn’t you know it, but here I am on vacation again and now the right one this time won’t charge and the earbuds won’t work at all. Of course none of the recommended troubleshooting techniques work (shocker) and I’m again stuck with dead earbuds while I’m out of town. I suppose when I get home I’ll see if I can return or maybe exchange them, but either way these earbuds have been nothing but a hassle since I bought them and I really don’t know if I can ever trust Bose enough to buy one of their products again.Based on some of the reviews on here other people have experienced this issue and perhaps Bose should look into why it’s happening this often.

This product can be great, but it decides to be par at best. The ANC is excellent, except when they're a strong wind, the wind causes the function ability to lose its stability since it's trying to accommodate for the sound of the wind.The silicon cover comes off fairly quickly. It does not have friction to keep it attached to the top part of the lid. It can be better.The blue tooth connectivity, great during the first few months but then it decides to cut off or entirely not auto-connect when needed be. The most app is great but the frequent reconnection is a hassle. I like it to connect the right way once I plug them in my ear without taking my phone out to reconnect to my blue tooth.I like my body product but for some reason, this model is underwhelming. ... MoreThis product can be great, but it decides to be par at best. The ANC is excellent, except when they're a strong wind, the wind causes the function ability to lose its stability since it's trying to accommodate for the sound of the wind.The silicon cover comes off fairly quickly. It does not have friction to keep it attached to the top part of the lid. It can be better.The blue tooth connectivity, great during the first few months but then it decides to cut off or entirely not auto-connect when needed be. The most app is great but the frequent reconnection is a hassle. I like it to connect the right way once I plug them in my ear without taking my phone out to reconnect to my blue tooth.I like my body product but for some reason, this model is underwhelming. I'm okay for now with not having wireless charging capability but if your product is meant to be a blue tooth earbud, it shouldn't take 5 minutes to reconnect every time I need to use it. The drop calls isn't great either, also, fun fact I lost connection while writing this review. Went from 3 to 2.5, please be better!!

I rarely write reviews, and try not to do so with emotion. I will say I have really been disappointed with this product, and later with support. The good I can say of this product is that the noise cancelling is impressive. I work online, and I consistently have clients who cannot hear me well with this product, but can hear me perfectly on cheap sets (non bose headphones). Furthermore, there is a buzz in the headphones, that also existed in the previous set (as I had one set returned). I would not suggest this for phone calls. I also purchased these for working in the shop... anytime there is a sudden sound (saw blade, etc) there is a strong noise the headphones create (which I assume is it trying to balance the outside sound) but it is more piercing then the shop ... MoreI rarely write reviews, and try not to do so with emotion. I will say I have really been disappointed with this product, and later with support. The good I can say of this product is that the noise cancelling is impressive. I work online, and I consistently have clients who cannot hear me well with this product, but can hear me perfectly on cheap sets (non bose headphones). Furthermore, there is a buzz in the headphones, that also existed in the previous set (as I had one set returned). I would not suggest this for phone calls. I also purchased these for working in the shop... anytime there is a sudden sound (saw blade, etc) there is a strong noise the headphones create (which I assume is it trying to balance the outside sound) but it is more piercing then the shop sounds. I would not suggest these for anything more than drowning out some background noise and listening to music.I won't go into detail, but had difficulty getting through to Bose, then never received a call back from a manager. They have a policy to only replace headphones, and so my concern is with the product itself, I'm not happy with just receiving the third set that is supposedly in the mail. I believe this may be an issue with the noise cancelling element.Also to be fair, 2 out of the 5 customer service people were helpful, although supervisors didn't follow through.Good luck Bose.