Breville Smart Kettle Luxe - Black Truffle

We bought this kettle in black truffle recently to match our new kitchen. We've been using it for less than 6 months. It works beautifully, however the paint around the rim, under the lid has started to peel/flake. Queried this with Breville, who said this is normal wear on the coloured variety due to moisture. They were happy to replace it, but this would be a recurring problem and I'm not sure how many times they would replace it as I'm sure the problem would recur. We have the option of having the stainless steel one, which won't peel, but it's not half as handsome as this one. Dilemma. Other than that, it's a a lovely kettle. I would've given it 5 stars if the paint wasn't an issue.

Pot electrically broke. Will not turn on to heat water. It’s only a year and 3 months old. I bought it at Breville. I called them to see if it was under warranty. I was on the phone for an hour and when someone picked up, they hung up on me. I called back and the message was for them to call me back so I chose that Feature, they called me back within a half hour and nobody was on the phone when I answered. I called back again and waited about 45 minutes for someone to pick up and finally gave up because I needed to do my errands. I recommend not buying this pot for the price you have to pay for something that lasts A little over a yearI gave it two stars because I really love the way it worked Before it broke and it looks beautiful in my kitchen, but that’s it

Until now, I have been a staunch Breville supporter because I love their design and functionality. This is the third time I will need to replace the teapot. It either just stops working or the "black tea" light and start button light up red, indicationg it is heating up, but then just goes off or changes to white. I literally have to stand over it and keep pressing buttons until it decides to work, it just took me 2 minutes, 3 seconds to get it started.....sooo frustrating and a waste of time. I don't know why I keep paying so much money for this Breville, just to continually have this problem. Customer service doesn't care. I also have the Breville toaster with a touch button instead of lever. This is my second toaster with the same problem: the heating elements ... MoreUntil now, I have been a staunch Breville supporter because I love their design and functionality. This is the third time I will need to replace the teapot. It either just stops working or the "black tea" light and start button light up red, indicationg it is heating up, but then just goes off or changes to white. I literally have to stand over it and keep pressing buttons until it decides to work, it just took me 2 minutes, 3 seconds to get it started.....sooo frustrating and a waste of time. I don't know why I keep paying so much money for this Breville, just to continually have this problem. Customer service doesn't care. I also have the Breville toaster with a touch button instead of lever. This is my second toaster with the same problem: the heating elements don't work after a while on one side, so your toast is only half cooked. In the beginning, it toasts beautifully, the most even I've ever seen, but after a couple of months: one-sided toast. I came to this site to compare features with teapot from another manufacturer that is half this price; I will be buying that one as a replacement.