CATLINK Scooper Smart Self Cleaning Standard Pro White

Best decision ever!!

Abysmal

On arrival, the product was unable to be connected to wifi due to an error with the serial number being blacklisted for god knows what reason (straight out of the box! mind you we purchased it from Petso, a proper retailer) but has since been fixed through catlink customer service. The nightmare didn't end there. 1. The litter box safety features do not engage when the cleaning cycle is in process. Radar detection does not appear to work, neither does increased engine resistance due to weight of cat nor does the infrared. This is a significant safety issue as I do not feel comfortable leaving the device unattended. 10 safety features? The device we got had none! 2. The auto cleaning function also does not work. Again, I'm assuming this relates back to the sensor ... MoreOn arrival, the product was unable to be connected to wifi due to an error with the serial number being blacklisted for god knows what reason (straight out of the box! mind you we purchased it from Petso, a proper retailer) but has since been fixed through catlink customer service. The nightmare didn't end there. 1. The litter box safety features do not engage when the cleaning cycle is in process. Radar detection does not appear to work, neither does increased engine resistance due to weight of cat nor does the infrared. This is a significant safety issue as I do not feel comfortable leaving the device unattended. 10 safety features? The device we got had none! 2. The auto cleaning function also does not work. Again, I'm assuming this relates back to the sensor malfunction but regardless of how much time has elapsed after the cat has used the litter box, it fails to engage in automatic cleaning. We have ensured the app is not in 'Do not Disturb' and that all steps have been followed. E.g. the wait time after a cat leaves, doesn't matter if it is 1,3 or 5 minutes. We have tried all the troubleshooting steps provided by catlink. 3. The machine weight sensors cannot be calibrated following Catlink's instruction. The machine cannot register if the cat enters the litterbox, and is unable to determine the weight of the cat. Mind you, we have also followed all steps as instructed and have correctly linked the cat profile with the device through the Catlink App. For the amount of money they charge for the device, I would expect it to work straight out of the box and not have multiple sensors malfunctioning. Catlink's customer service is reasonable so far, but the manual that came with the machine was terribly written. Often we got told to try something that's different to the troubleshooting steps on manual by Catlink. This machine is simply not fit for purpose and had not even worked one day since day one. I purchased this device because we don't have time to deal with the litter. This machine has wasted much more of my time than a manual litterbox. Absolutely would not recommend it. Even one star is being too generous. I was originally going to buy their feed bow and water fountain. Sure, I might have gotten a lemon, but the experience so far certainly does not inspire any confidence for me to purchase any other products from them. I'm still in the process dealing with Catlink, I will report back. At this point, I just want to return this machine and never look at it again.

Amazing product

I was so worried my cat would be scared and would not accept using the robotic litter box, but she was so curious about it and learnt quickly how to use it!! There are no smells even though we have it in the living room with us. They also delivered to us so fast, within 5 days and the driver called me to ensure it was delivered to my door. I'm very happy with this purchase!!

Shipping very fast

fast service

Still waiting

Still waiting for order to arrive. It’s apparently in Tasmania somewhere so hopefully I can review when it arrives

Transformational. Works great.

After initial no show due to some glitch, petso express couriered it and it arrived the next morning (big thanks!) It was a big relief since we were traveling the next day. Setup was quick and our big Ragdoll and burmese took to it immediately. It works so well, very efficient and doesn’t waste litter. No more scooping messes to clean! Big drawer fantastic. I love that they have heaps of videos on YouTube how to fix every part. Only minor issue I’m trying to fix is that it doesn’t seem to distinguish which cat is which and can’t find a way to turn on the ambient lighting in the app. Both weigh the same but look very different. Uploaded 12 fotos of each in the app, maybe it’s too dark for camera in our bathroom.