Item No. All watches come new with box and papers. Our goal is to make you a happy customer and coming back for more! Please make sure correct address and info is entered correctly. Our accurate descriptions and highly magnified & detailed photos show you exactly what you're getting. If there are missing booklets, links, tag's, and any damage to the watch itself, a fee depending on damage or missing item's could be deducted from refund. Please return all item's that came in package back with package. If you need to return and item, the sales team will issue a RMA # and return instruction.