This policy helps protect buyers from purchasing illegal merchandise and helps intellectual property rights owners protect their rights. Sellers who aren't sure of the legality or authenticity of their items can't sell those items. It's also against marketplace policy. In this case, you might think that it's not an original but I guarantee that it is." In some cases the product might not be of the same quality that you used to, this happens when the Brand chooses to change the manufacturing to a different company or country. NOTE: International returns, please consider the return cost before sending the item back to us. It's a good practice to include tracking information when returning an item. Club Urban is not responsible for any goods that are lost, damaged or stolen while in transit back to us. Please note: It is the customer's responsibility to make sure the package is posted correctly. Any goods returned that is not in its original condition will not be accepted. Package your goods properly. Select the reason for the return. Club urban cannot determine the cost of these charges in advance. These costs are determined by your local customs office.