Google Nest Thermostat (Charcoal)

I bought this thermostat because I am away from home often and wanted the convenience of controlling my thermostat when I am away and the ability to make sure my furnace is running smoothly when I am away. I live in an area where it gets well below freezing and so it is very important my furnace keeps my house warm to avoid freezing pipes. My furnace is only 2.5 years old and I have not had any issues with it. This thermostat has been an issue from the beginning. It is very common to come home and see the thermostat is set at 70 but my house is only 66 (it has gotten into the 50s and won't come back on until I restart it or turn it off and then back on from the app). In addition, it will do the pre-warming cycles for my schedule but once it hits the scheduled time, ... MoreI bought this thermostat because I am away from home often and wanted the convenience of controlling my thermostat when I am away and the ability to make sure my furnace is running smoothly when I am away. I live in an area where it gets well below freezing and so it is very important my furnace keeps my house warm to avoid freezing pipes. My furnace is only 2.5 years old and I have not had any issues with it. This thermostat has been an issue from the beginning. It is very common to come home and see the thermostat is set at 70 but my house is only 66 (it has gotten into the 50s and won't come back on until I restart it or turn it off and then back on from the app). In addition, it will do the pre-warming cycles for my schedule but once it hits the scheduled time, it shuts off. I can get it to come back on from my phone and that sometimes works but more often than not, I need to turn it on and off multiple times before it finally follows its schedule. I had my furnace checked out by a technician and they said my furnace was fine. I have called Google multiple times and they had me check wiring and my schedule to try and rule out any problems on my end. After determining it was not on my end, they sent me a new thermostat and this one has not worked. I called and requested a refund but they would not refund the purchase since I did not purchase it from the Google store. While the promises of this thermostat are amazing, the product was a massive disappointment and waste of time.

Decided to take the plunge this year and start introducing some smart home devices, starting with the Thermostat. installation was a snap and can be done by any DYI novice, as long as you take a look at google compatibility before hand and cross reference with your existing wiring. As the review title states, having the ability to adjust from your phone without having to be in front of the Thermostat is a real boon. I don't think this quite has the learning smarts of the Topend Nest Tstat, more like you setup a custom schedule and it adjust intelligently between home and away using your phone geolocation. Build quality is quite good overall, it looks sleek and refined on the while. Nice change from the old garish thermostat box of old. The display is quite clear and ... MoreDecided to take the plunge this year and start introducing some smart home devices, starting with the Thermostat. installation was a snap and can be done by any DYI novice, as long as you take a look at google compatibility before hand and cross reference with your existing wiring. As the review title states, having the ability to adjust from your phone without having to be in front of the Thermostat is a real boon. I don't think this quite has the learning smarts of the Topend Nest Tstat, more like you setup a custom schedule and it adjust intelligently between home and away using your phone geolocation. Build quality is quite good overall, it looks sleek and refined on the while. Nice change from the old garish thermostat box of old. The display is quite clear and info and settings are easy to understand. I'm really not one for the mirrored look, but that is personal preference and one I'll get use to given the benefit. App seems easy enough to use letting you hold temp, adjust schedules, and generally being in control of your homes temp from afar. Definitely liking the convenience of the Smart Home with the Nest Thermostat as the start

I have had a Google Nest Thermostat for over 2 years. Google recently decided to push out an update that they clearly did not test thoroughly. As a result, myself and dozens of others, have found that our thermostats will no longer connect to the network. https://www.googlenestcommunity.com/t5/Nest-Thermostats/6-2-27-update-will-not-find-any-network/td-p/141478I spoke to Google Support two days in a row, day 1 was testing with a final test of let it go for 24h and get back in touch with us, day 2 with no change in behavior support acknowledged the issue was likely the result of the April 12, 2023 update. They then proceeded to tell me that they would do NOTHING to resolve the issue because my thermostat was no longer under warranty. Last I checked warranties ... MoreI have had a Google Nest Thermostat for over 2 years. Google recently decided to push out an update that they clearly did not test thoroughly. As a result, myself and dozens of others, have found that our thermostats will no longer connect to the network. https://www.googlenestcommunity.com/t5/Nest-Thermostats/6-2-27-update-will-not-find-any-network/td-p/141478I spoke to Google Support two days in a row, day 1 was testing with a final test of let it go for 24h and get back in touch with us, day 2 with no change in behavior support acknowledged the issue was likely the result of the April 12, 2023 update. They then proceeded to tell me that they would do NOTHING to resolve the issue because my thermostat was no longer under warranty. Last I checked warranties were intended to protect the consumer not companies that take short cuts in software development and testing. The issue was caused by google and yet they refuse to replace the unit they broke and for that reason I will never recommend google. This is an unacceptable business practice and further supports the common theory that tech companies intentionally brick their devices to force consumers to purchase new. Save yourself the time and energy and just go with a different offering. Seems that the Ecobee Thermostat is rated higher than the nest anyway...