To arrange the return of an item please email us first. Should you wish us to arrange collection via one of our couriers this can be organised and billed to you at cost price. You may also need a power plug convertor. Should you wish us to arrange collection via one of our couriers this can be organised and billed to you at cost price. This also applies to harmonicas, mouthpieces and other similar items. Please note that due to reasons of hygiene, faulty earbuds are simply replaced if fault is due to manufacturer defect and cannot returned for refund. Exceptions may apply to non-mainland destinations, the very north of Scotland and non-UK destinations. Option 3 - Next Day Courier Orders under £30 can still have the option to select a courier next day tracked service at the checkout for an additional charge which is for all addresses within the UK and Channel Islands.