BAD FEATURE: "Play/Pause"
I bought these headphones a few days ago and I am very disappointed with them because of a specific feature, "Play/Pause".The feature has several problems which I will list here.-It makes a very annoying sound-It often triggers when you adjust the headphones and pauses playback.-It can only be turned off in the app but it still makes the sound of the feature being triggered. THIS IS HORRIBLE DESIGN LIKE COMICALLY BAD.-The feature isn't consistent. Sometimes you take the headphones off, playback pauses, then you put them back on and it doesn't trigger the feature. This is especially annoying when the "play/pause" is triggered from adjusting the headphones. This may sound like a small inconvenience but when it happens constantly it becomes very very ... MoreI bought these headphones a few days ago and I am very disappointed with them because of a specific feature, "Play/Pause".The feature has several problems which I will list here.-It makes a very annoying sound-It often triggers when you adjust the headphones and pauses playback.-It can only be turned off in the app but it still makes the sound of the feature being triggered. THIS IS HORRIBLE DESIGN LIKE COMICALLY BAD.-The feature isn't consistent. Sometimes you take the headphones off, playback pauses, then you put them back on and it doesn't trigger the feature. This is especially annoying when the "play/pause" is triggered from adjusting the headphones. This may sound like a small inconvenience but when it happens constantly it becomes very very annoying.Play/pause is a pointless feature. I understand JBL wanting to distinguish themselves from other brands but they shouldnt add features that decrease the functionality of the headset. Just make a pair of headphones that sound good and work please. Stop with all the added nonsense.These headphones have another problem. They can pair to two devices but when youre paired to two the sound is choppy constantly. There isn't a way to fix it and I'm fairly certain the "play/pause" feature (my favorite) resumes when the app is closed. Oh and by the way you can only get the app on a phone. Isn't that just great?!?!?... Show more
SeanM
originally posted on JBL
Bad product, bad customer support
I bought this headphone and the volume button simply stopped working. Open a request for a replacement and it they replace it. After some weeks, the volume button on the replaced unit also stopped working (I never use this button since it’s always connected via Bluetooth). I opened a new request for replacement and this time the Customer support was terrible, giving me misleading information and being not very clear on the next steps - promising 2nd day air delivery and it’s been a week and I still don’t have my replaced headphone. Now they are saying they need to confirm the receipt with the carrier in order to start the replacement process, and the carrier is presenting a “slightly delay”. The messages they are sending are pre-written templates that one day say ... MoreI bought this headphone and the volume button simply stopped working. Open a request for a replacement and it they replace it. After some weeks, the volume button on the replaced unit also stopped working (I never use this button since it’s always connected via Bluetooth). I opened a new request for replacement and this time the Customer support was terrible, giving me misleading information and being not very clear on the next steps - promising 2nd day air delivery and it’s been a week and I still don’t have my replaced headphone. Now they are saying they need to confirm the receipt with the carrier in order to start the replacement process, and the carrier is presenting a “slightly delay”. The messages they are sending are pre-written templates that one day say “X” the other day “for X, we need Y”. Don’t waste time buying this product because if you have any issues with the unit (and you will) you will have a bad time fixing it with a robot customer support.... Show more
Pedpacok
originally posted on JBL
Good headphones for the price
I purchased these on sale and have had them for a few weeks now, and so far I’ve been very impressed. I am not an expert in headphone quality, but as someone who just wanted something to use around the house while doing chores, cooking, etc. these fit the bill perfectly.I was surprised at how well the noise cancelling worked for me considering they are an on-ear and not over-ear variety. The very loud range hood in my kitchen just sounds like some light wind even when I’m standing right next to it.I can’t claim to be an expert in audio quality but my music and phone calls came through very nicely for me. The ability to adjust the audio levels in the app is a nice feature too if you’re particular about that kind of thing.I was also impressed with the microphone ... MoreI purchased these on sale and have had them for a few weeks now, and so far I’ve been very impressed. I am not an expert in headphone quality, but as someone who just wanted something to use around the house while doing chores, cooking, etc. these fit the bill perfectly.I was surprised at how well the noise cancelling worked for me considering they are an on-ear and not over-ear variety. The very loud range hood in my kitchen just sounds like some light wind even when I’m standing right next to it.I can’t claim to be an expert in audio quality but my music and phone calls came through very nicely for me. The ability to adjust the audio levels in the app is a nice feature too if you’re particular about that kind of thing.I was also impressed with the microphone quality for calls - no issues not being heard on the other end. They do pick up some background noise, but I think that’s to be somewhat expected for hands free calling, and it doesn’t seem to interfere with my conversations.I also appreciate that the controls are physical buttons and not touch controls. With touch controls I tend to accidentally pause music when I adjust the headphones or if my hair brushes them the wrong way, which can be annoying.As other reviewers have said, they can be somewhat uncomfortable on the ears if worn for a long time, but I think that may just be the reality of on-ear headphones. Since they are so adjustable I can usually find a good angle for them to sit on my head and not bother me for a few hours of wear. This is fine for me since I’m not usually wearing them all day.The battery life so far is also good. A few hours of normal listening barely seems to make a dent in the charge.Overall, I’d say these were a good buy, especially for the sale price.... Show more
ale13
originally posted on JBL
Good sound, utter failure of a product overall
They sound great. The problem is, they have annoying and unnecessary features that not only get in the way but actively detract from the listening experience. A feature that pauses your audio when you take the headphones off is great in theory, but it's somehow oversensitive ALL of the time except for when you need it. Did you yawn? Oops, JBL thought you took your headphones off so now it's paused until you manually press play again. Did you adjust your eyeglasses? Paused again, bucko. But if you remove the headphones entirely and expect your audio to pause, think again. You'll put them back on and it will have been playing the whole time. What's more, there doesn't seem to be a way to turn this feature off without opening the JBL app every single time you put the ... MoreThey sound great. The problem is, they have annoying and unnecessary features that not only get in the way but actively detract from the listening experience. A feature that pauses your audio when you take the headphones off is great in theory, but it's somehow oversensitive ALL of the time except for when you need it. Did you yawn? Oops, JBL thought you took your headphones off so now it's paused until you manually press play again. Did you adjust your eyeglasses? Paused again, bucko. But if you remove the headphones entirely and expect your audio to pause, think again. You'll put them back on and it will have been playing the whole time. What's more, there doesn't seem to be a way to turn this feature off without opening the JBL app every single time you put the headphones on. I guess the noise canceling is nice, except JBL decided that just in case you need it, there's also a feature that amplifies noise from the outside world so that it's deafeningly loud. And somehow this is the default mode of "noise cancelling" which defaults to ON every time you connect and is a pain to turn off because the layout of buttons on the headphones is not intuitive whatsoever. Honestly it's so bad that anytime I go to listen to anything I give up because all I can think about is how I miss my old Jabra headphones.... Show more
fester1
originally posted on JBL
great first headphones
Our daughter wears the headphones mainly for listening to audio books. And that is also possible for hours. The wearing comfort is great. Even with pigtails, the headphones fit without exerting uncomfortable pressure. The headphones also don't adjust themselves if you move.Folding the headphones almost completely together for transport is a great way to stow them in the backpack and leave enough space for other devices.The ANC is not designed in such a way that you no longer notice anything. The ambient noise is slightly muffled. Our daughter likes that very much, because she doesn't notice the raving / screaming of the siblings so much and can concentrate better on her audio book.If the ANC were to be significantly stronger, the function in everyday life ... MoreOur daughter wears the headphones mainly for listening to audio books. And that is also possible for hours. The wearing comfort is great. Even with pigtails, the headphones fit without exerting uncomfortable pressure. The headphones also don't adjust themselves if you move.Folding the headphones almost completely together for transport is a great way to stow them in the backpack and leave enough space for other devices.The ANC is not designed in such a way that you no longer notice anything. The ambient noise is slightly muffled. Our daughter likes that very much, because she doesn't notice the raving / screaming of the siblings so much and can concentrate better on her audio book.If the ANC were to be significantly stronger, the function in everyday life would certainly not be optimal. You wouldn't notice too much.What it lacks, however, is the ability to adjust the volume directly on the headphones. You can turn ANC on / off, start the voice assistant or turn the headphones on / off. But unfortunately there is no volume adjustment. This must be done via the connected device.A charging cable with USB-A connection is included. A cable is also included to connect the headphones directly to a device without being connected via BT.The battery life is completely sufficient, unless you are listening to BT 24/7. Switching off the ANC extends the runtime a little more. The battery can also be recharged relatively quickly. And if necessary, there is still the headphone cable so that you can continue listening without a BT connection.All in all, a great headphone for children and that for less than € 100 at an acceptable price.... Show more
wHiTeCaP
originally posted on uk.jbl.com
Great headphones, for the offered price.
I bought the headphones a month ago. The sound quality is great and the noice cancelling is really nice. The fit stays snug on my head, but I do get ear fatigue very quickly. The only cons of this product is that randomly the music will cut out for like half a second, and this happens frequently. Also the feature that turns off the music when you take off the headphones is very sensitive. It is so sensitive to the point where I will have them on and flip my head upsidedown with them not moving from my head and it will turn off the music. It can get annoying when I have to bend over or look down. But again, for what I paid for, these are excellent headphones.... Show more
lizard0702
originally posted on JBL
Happy with these for the price but not perfect
TL/DR: Happy with these given the price but they are not perfect.I also own the JBL Club One headphones which I use primarily for DJing and they are FAR superior in audio quality. That being said - the JBL Club One headphones cost nearly 3x more so... I know the sound quality can be subjective but I have been a professional working in the live audio industry for 10 years and trust me when I say these JBL Live 460NC have “good enough” (aka 3.5/5) sound quality (for the price and also after tweaking things in the JBL app).The noise-cancelling is another area that these headphones are “not perfect” at. Again for this price point it isn’t expected to be AMAZING but it could be better. These do a good job filtering out lower-end frequencies but they do a bad job ... MoreTL/DR: Happy with these given the price but they are not perfect.I also own the JBL Club One headphones which I use primarily for DJing and they are FAR superior in audio quality. That being said - the JBL Club One headphones cost nearly 3x more so... I know the sound quality can be subjective but I have been a professional working in the live audio industry for 10 years and trust me when I say these JBL Live 460NC have “good enough” (aka 3.5/5) sound quality (for the price and also after tweaking things in the JBL app).The noise-cancelling is another area that these headphones are “not perfect” at. Again for this price point it isn’t expected to be AMAZING but it could be better. These do a good job filtering out lower-end frequencies but they do a bad job cancelling out higher-frequencies.In terms of comfort this is my first pair of on-ear headphones in along time so take this part with a grain of salt. I found them to be “good enough” in terms of comfort. Even though my JBL Club One headphones are quite a bit heavier and are over-ear I actually find them to be more comfortable for longer listening. I”ll take these on-ear headphones over any “in ear” buds that you have to shove in your ear canal (except custom in-ears - those are awesome).Given the price these headphones are a great value overall. Plenty of features packed in and decent sound with decent noise-cancelling.... Show more
bnewey69
originally posted on JBL
Love JBL, But having too many issues with these un
Firstly these are comfortable, music sounds outstanding which is always the case with JBL they never disappoint in that category however. . .1. When I open the headphones app and I comes up with my products and I tap on the headphones, 50 percent of the time it will not proceed, this can be really fustrating as I can't access the settings to adjust between listening to music or an audio book2. When listening to an audio book it pauses every 5 minutes, this does my head in. I don't have this issue when using my galaxy buds. I brought these to replace my buds to listen to music, podcasts and audio books3. Alexa feature will not work what so ever. When I say her name you can hear a ding but then when I ask a question I get nothing. This is very disappointing as ... MoreFirstly these are comfortable, music sounds outstanding which is always the case with JBL they never disappoint in that category however. . .1. When I open the headphones app and I comes up with my products and I tap on the headphones, 50 percent of the time it will not proceed, this can be really fustrating as I can't access the settings to adjust between listening to music or an audio book2. When listening to an audio book it pauses every 5 minutes, this does my head in. I don't have this issue when using my galaxy buds. I brought these to replace my buds to listen to music, podcasts and audio books3. Alexa feature will not work what so ever. When I say her name you can hear a ding but then when I ask a question I get nothing. This is very disappointing as this feature was a huge selling point for meI love JBL, I've owned JBL products for years and never had any issues but these headphones just frustrate me and don't tick half the boxes.... Show more
Jahn
originally posted on JBL
No way to completely disable voice assistance.
I was impressed by the sound quality and noise reduction, but JBL must have signed some contracts with amazon, google, and apple - you can not disable the voice assistant completely. You are forced to choose one. Support's answer was that this is the main feature of the headphones (seriously?) and that I can either turn siri off on my phone or tell alexa to "stop" after it starts talking to me any time it's mistakenly activated (laying in bed, etc) Check some of the online forums, I'm not the only one with this problem. I specifically requested a FW or app update to allow it to be disabled completely and was refused and even asked to search their store for headphones without this function. Would rather return these and look for a competitors product if they're ... MoreI was impressed by the sound quality and noise reduction, but JBL must have signed some contracts with amazon, google, and apple - you can not disable the voice assistant completely. You are forced to choose one. Support's answer was that this is the main feature of the headphones (seriously?) and that I can either turn siri off on my phone or tell alexa to "stop" after it starts talking to me any time it's mistakenly activated (laying in bed, etc) Check some of the online forums, I'm not the only one with this problem. I specifically requested a FW or app update to allow it to be disabled completely and was refused and even asked to search their store for headphones without this function. Would rather return these and look for a competitors product if they're unwilling to address customer complaints.... Show more
Dan1111111
originally posted on JBL
Voice assistant makes them unusable
The headphones themself are fine, BUT the voice assistant trigger feature (pressure on left side) goes of CONSTANTLY saying "either your mobile device is disconnected, or you need to open the Alexa app and try again." Another review says the same thing and JBL responds with downloading the app "My JBL headphones" to disable. HOWEVER this app does not exist on iPhones. There is an app called "JBL headphones" which only allows you to select Alexa or Siri for voice assistant, not disable the feature entirely. Furthermore I mainly use them with my Samsung laptop, not my phone, so neither Alexa or Siri are applicable here. I understand that new features and tech are fun and exciting for most users. However they should always come with a disable feature for competent ... MoreThe headphones themself are fine, BUT the voice assistant trigger feature (pressure on left side) goes of CONSTANTLY saying "either your mobile device is disconnected, or you need to open the Alexa app and try again." Another review says the same thing and JBL responds with downloading the app "My JBL headphones" to disable. HOWEVER this app does not exist on iPhones. There is an app called "JBL headphones" which only allows you to select Alexa or Siri for voice assistant, not disable the feature entirely. Furthermore I mainly use them with my Samsung laptop, not my phone, so neither Alexa or Siri are applicable here. I understand that new features and tech are fun and exciting for most users. However they should always come with a disable feature for competent people who have the ability to press "call mom" themselves instead of having to tell your headphones to call mom for you. I have hands that work just fine :) .... Show more
sbd98
originally posted on JBL