However, unfortunately there may be occasions when you will need to return items to us. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete. With this in mind any return to would be at the cost of the buyer under all circumstances. Products Dead On Arrival If your item(s) are faulty on arrival, please advise us as such within 3 working days. If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. Failure to do so might result in a breach of your statutory duty to take reasonable care and Thinkpricewill have a right of action against you to withhold a refund. Please note: Distance Selling Regulations do not apply to businesses or Trade sales. Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.