If you do receive a faulty item, please follow one of the procedures outlined above. Faulty Items The procedures set out here, to cancel an order or return an item, do not affect your right to reject faulty goods. Cancelling an order before dispatch If you change your mind after placing an order, you can cancel it at any time before it is dispatched. As soon as the returned items have been inspected the value of the returned items will be refunded within 14 days. To receive a refund you must enclose your original order confirmation. The buyer is responsible for the return postage cost for unwanted items. Expedited postage costs will not be refunded on unwanted items. In most cases the cheapest postage option is free. As soon as the returned items have been inspected the value of the returned items will be refunded within 14 days. To receive a refund you must enclose your original order confirmation. Please make sure the parcel is securely sealed. All items must be in their original presentation boxes and in re-sellable condition.