The best way to protect your mattress against allergens, dust mites, bacteria, perspiration, accidental spills, fluids and more, this excellent mattress encasement is completely waterproof and made to keep your mattress fresh and clean for years to come. This cool max mattress protector helps regulate temperature and wicks away moisture, creating a comfortable sleep environment. Examination by the company of such goods (or photos of the faulty goods if requested) shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, other incorrect or lack of proper maintenance, opening cartons with blades, or by repair or alteration not affected by the company. To qualify to return an item under this Policy, Products must be in original unopened and unmarked packaging, along with all included accessories and manuals, be in new pristine condition suitable for resale, and must not be damaged or used in any way by the customer during the time the item is in the customer's possession. You must comply with the directions of Klikas staff in order for the return to be effected. You must return the Products for which You are seeking a refund at Your own cost and You must comply with the directions for returning the Product that Klika staff provide to You. You will remain responsible for the goods until such time as they are received at the address supplied by Klikas staff. Klika will accept no liability for any loss or damage which may occur during transit. After receiving the returned Product, Klika will as soon as practicable assess the returned product and issue a refund as soon and You will be provided with an email acknowledgement of same. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.