The buyer must inform us by email at Please use e - Bay messaging system the intention to withdraw within 10 working days of receipt of the goods. 5 Legislative Decree 185/1999, the distance selling regulations the purchaser has the right to terminate the contract for any reason. Can evaluate the popularity of our service and allow us to constantly improve the quality and efficiency of orders. ATTENTION! Complaints about material damage caused by the carrier not signed with the Apostille cannot be solved. For administrative problems you cannot bill you on a date that is different from the receipt, which is always played at checkout. For this service please contact constringre and accessories directly with the courier who has been entrusted with the shipment. Couriers deliver the door and not on the floor. It is compulsory open items no later than 3 days after receiving the order (natural and consecutive), to verify that the order is complete and products are reliable. Failure to provide the motivation could lead to legal challenges and delays. Within three days of non-acceptance of the neck you must send an email to Please use e - Bay messaging system, telling us that you refused the neck indicating its motivation. If you refuse the package because broken in vista, if you can write upon receipt of courier entering compulsory (although the courier does not recommend) the motivation "broken neck".