If your charging is not working, please try to shift the position of the stand or change the wireless charger. Please attach the Standard Glass Sticker to the back of the phone before sticking the phone stand to it, if your phone has a glass back like iPhone 11, iPhone 8, iPhone 8 Plus. Likewise, please attach the Special Glass Sticker to the back of your phone first, if your phone has a matte glass back like iPhone 11 Pro and iPhone 11 Pro Max. Not work with iPhone 12 series. There is a magnetic stand & wallet for iPhone 12 series. Please snap the cards out of the holder before charging. Charging efficiency can be affected by the cards on the back. Please remove your phone case before sticking MOFT X to it. Charging efficiency can be affected by the material or the thickness of a phone case. RFID is not applied to the phone stand, and it’s not magnetically attachable. NOT work with magnetic sticky pads, because there’s no metal plate inside the stand.