The defective item/part in most cases will need to be returned via a Free Post return service provided by Quickdraw Supplies. Suitable packaging and care must be used to return the item. A refund less the postage costs of the original despatch will be issued upon receipt of the item. Payment is required for items within 7 working days of an order being placed. Postcode Surcharges Please note that for large/heavy items there may be a surcharge for some post codes in Highlands, Islands or Isles. Newsletter Want to hear about special promos and offers? Simply follow this link and subscribe! Normally this is within 1 working day. This does not affect your statutory rights.