I should have read the other reviews, this item is poorly made and broke within the first few uses. Our ice cream was actually very soft because our freezer does not get very cold (wish it would get colder!), so it was not a matter of getting jammed or using it too forcefully. The problem is the trigger mechanism. The second time it was used I noticed it seemed like it got stuck and wouldn't "click" but after a couple gentle tries ended up working. Either the next time or maybe the time after that the whole curved piece from the inside flew out across the room and some little plastic pieces came out and fell between the counter and the stove. Obviously, at that point it had to be thrown away. The way the scoop is shaped doesn't even really allow you to use it ... MoreI should have read the other reviews, this item is poorly made and broke within the first few uses. Our ice cream was actually very soft because our freezer does not get very cold (wish it would get colder!), so it was not a matter of getting jammed or using it too forcefully. The problem is the trigger mechanism. The second time it was used I noticed it seemed like it got stuck and wouldn't "click" but after a couple gentle tries ended up working. Either the next time or maybe the time after that the whole curved piece from the inside flew out across the room and some little plastic pieces came out and fell between the counter and the stove. Obviously, at that point it had to be thrown away. The way the scoop is shaped doesn't even really allow you to use it without the trigger because the ice cream just stays stuck inside. Better to just use a spoon and call it a day! Will be looking for a different brand as I still want a scoop for presentation when making certain desserts or measuring out exact amounts. Hope this review helps if you are on the fence about buying this product!

I bought this and I really like it. Would not recommend this for really hard ice cream. I usually use this for scooping cookie dough or creamy ice cream. It works perfectly fine with tillamook ice cream but I’ve used it with target’s brand of ice cream and was having trouble.

I bought this ice cream scoop because I trusted the OXO brand for quality and durability. Neither are true for this product.Quality: The handle is comfortable and easy to grip, with a non-slip grip that makes turning the scoop into hard-frozen ice cream pretty easy. However, the thin metal blade that is supposed to slice into the ice cream is flimsy and easily twisted by the same hard-frozen ice cream. The size of the scoop is attractive, but the flimsy blade makes scooping the ice cream impossible.Durability: Every single time I use this scoop to dish out a single serving of ice cream, the blade pops off, taking the metal rod and connecting gear with it (see image). To my own shame, I have reassembled the scoop several times, thinking that the 'next' time the ... MoreI bought this ice cream scoop because I trusted the OXO brand for quality and durability. Neither are true for this product.Quality: The handle is comfortable and easy to grip, with a non-slip grip that makes turning the scoop into hard-frozen ice cream pretty easy. However, the thin metal blade that is supposed to slice into the ice cream is flimsy and easily twisted by the same hard-frozen ice cream. The size of the scoop is attractive, but the flimsy blade makes scooping the ice cream impossible.Durability: Every single time I use this scoop to dish out a single serving of ice cream, the blade pops off, taking the metal rod and connecting gear with it (see image). To my own shame, I have reassembled the scoop several times, thinking that the 'next' time the scoop should work fine. Nope! Falls apart again. I finally decided to throw it away, but not before leaving this review.Value: How to you give an item that constantly falls apart any value? Personally, I believe there is no value. But if you like having the scoop in several pieces and can make use of the parts - or if you need a puzzle for your children to work on to develop their problem-solving skills, perhaps this is the product for you. My rating of its value is 1.