The move to the Neo bike was far better than I thought it was going to be. Compared to the direct drive turbo the pedalling is so much smoother, no need to constantly tune the groupset, takes slightly less space, no worries about cracking a frame or wrecking a decent bike, easily adjustable far easier than a road bike. Why the Neo? More stable than the Wahoo, less to go wrong, more functions than a Wattbike,I like the integral fans, the ipad holder tray in front of you, Nearly £1000 cheaper but does everything I would want with some snazzy extras not found on all bikes such as two USB charging points. Why from Start Fitness? Excellent service, well stocked with the latest version with easier to use crank length optiins and 10% off my first purchase!

I'm pretty new to cycling, and was looking for a way to get/stay in shape over the winter. I decided to splurge and just buy a smart bike rather than a smart trainer (I'm not handy, and I'm lazy, there's no way I'd be taking my bike on/off a trainer on a regular basis). I'm very happy with the purchase, the bike is great. It's very sturdy, the fans on front are nice, and I've had no problems with it.I'll also add that the customer service from Recovery for Athletes is phenomenal. I've never purchased anything from here before, and I was a little hesitant spending $3000 on a website I'd never used before, but I was having problems finding the bike elsewhere so I went for it. I had originally purchased the expert setup (since it's heavy and I live alone), but then I ... MoreI'm pretty new to cycling, and was looking for a way to get/stay in shape over the winter. I decided to splurge and just buy a smart bike rather than a smart trainer (I'm not handy, and I'm lazy, there's no way I'd be taking my bike on/off a trainer on a regular basis). I'm very happy with the purchase, the bike is great. It's very sturdy, the fans on front are nice, and I've had no problems with it.I'll also add that the customer service from Recovery for Athletes is phenomenal. I've never purchased anything from here before, and I was a little hesitant spending $3000 on a website I'd never used before, but I was having problems finding the bike elsewhere so I went for it. I had originally purchased the expert setup (since it's heavy and I live alone), but then I ended up finding someone to help me before the setup person would be coming out. I emailed the company and within hours they'd emailed me back and refunded the setup fee. Fabulous service and I'd absolutely order from the site again!

The quality and technology of this machine is as high or higher than everything else on the market. It's a solid product. Here's why it doesn't work for me and my wife:Adjustability - my wife is on the shorter side. According to this seat post, she is best fit at around a 2. However anything under a 4 in seat height requires the adjustment levers to be rotated at less than 1/4-turn every rotation in order to raise or lower the seat. The seat post is justifiably very mechanically difficult to move (if you've ridden other bikes, you'll know one of the most annoying things is a wobbly seat post). Given how tight the seat post is, it would take about 4-5 full turns of the level to loosen it enough to get movement each time. The 2 of us ride the machine enough in a ... MoreThe quality and technology of this machine is as high or higher than everything else on the market. It's a solid product. Here's why it doesn't work for me and my wife:Adjustability - my wife is on the shorter side. According to this seat post, she is best fit at around a 2. However anything under a 4 in seat height requires the adjustment levers to be rotated at less than 1/4-turn every rotation in order to raise or lower the seat. The seat post is justifiably very mechanically difficult to move (if you've ridden other bikes, you'll know one of the most annoying things is a wobbly seat post). Given how tight the seat post is, it would take about 4-5 full turns of the level to loosen it enough to get movement each time. The 2 of us ride the machine enough in a given week that this amount of effort just to move the seat up and down ~5 inches makes it not worth the money. Not ideal for folks who want to adjust between short riders and average-tall riders.Performance: I've spent the better part of the last year competing in virtual bike racing. My 20-minute average has been around 265 watts of power for the past 6+ months. I got on this thing and played with the settings up, down, in every direction and back to factory default, but the thing feels like it's forcing you to pull a plough behind you. This is a complaint I've seen a lot about this bike but I wanted to give it a shot given the amount of time Garmin/Tacx have had to develop. Unfortunately I ran into the same issue and after 5 minutes of riding it at around 200 watts I'm falling off of it from fatigue on multiple setting levels both on the Tacx app itself and the virtual ridings apps I use.I was really hopeful that this machine would work for us, but it's really designed for individual riders and something is off about how it feels and so we're going to look at alternative options.I think this is a great product and I can honestly say I would recommend it for solo training depending on the feel issues, but it didn't work for us.