WD WDBPKJ0040BWT-WESN My Passport 4TB Ext HDD White

Only a couple weeks in so can't speak to it's reliability. It does function as a standard external hard drive. Data transfer does not seem as fast as other hard drives I have. I ordered 2 but only received 1. I had to call and I received a credit vs the second drive I wanted. I will try and assume it was not intentional to see if I would notice 1 missing from the order. My older passport external drives by WD had software to do automatic backups. This drive requires a subscription fee to use the software. So I am having to do the backups manually which is dissapointing.

Worst customer service. My drive arrived with the ‘tamper evident’ tape sliced open and the contents visible. Not acceptable. I attempted to obtain a Return Authorization but the (AI?) chatbot refused, despite my compliance with their request for multiple photos of the box and items. Seriously, what’s the point of using ‘tamper evident’ tape if you’re not listening to customers reporting opened boxes? I’ve been a WD drive buyer for 20+ years, but this experience taught me 1) WD doesn’t care and 2) WD has zero customer service. Will not buy from them again and will tell anyone who will listen not to use them either. Such a waste of my time.

DISH TV: This 2TB drive is the is LARGEST capacity drive that is compatible with DISH TV Hoppers. The cord included with the drive works to connect to the USB of the Hopper. Look carefully. One end is unusual and fits in the Passport. Cord is a Super fast USB a, but does work with DISH even though DISH says USB 2 only. Step 1: Turn on TV. Step 2. Click DVR on your remote. Step 3. Click OPTIONS on your remote. Step 4: Click Manage recordings. Step 5: Plug in the Western Digital 2T Passport. TV asks if you want to reformat. Click YES. If you have been using this to backup your computer you will lose everything at this point. You need an external drive dedicated to your DISH Hopper. It will not work unless reformatted. Once reformatted it cannot be used to safe data ... MoreDISH TV: This 2TB drive is the is LARGEST capacity drive that is compatible with DISH TV Hoppers. The cord included with the drive works to connect to the USB of the Hopper. Look carefully. One end is unusual and fits in the Passport. Cord is a Super fast USB a, but does work with DISH even though DISH says USB 2 only. Step 1: Turn on TV. Step 2. Click DVR on your remote. Step 3. Click OPTIONS on your remote. Step 4: Click Manage recordings. Step 5: Plug in the Western Digital 2T Passport. TV asks if you want to reformat. Click YES. If you have been using this to backup your computer you will lose everything at this point. You need an external drive dedicated to your DISH Hopper. It will not work unless reformatted. Once reformatted it cannot be used to safe data from your computer, unless you decommission it from DISH TV use, and reformat it for computer use, at which point you lose all your TV programs. SO: 1 harddrive ONLY for DISH TV. A different storage drive for your computer. Step 6: After reformatting was done, I had to unplug the external Passport harddrive. Step 7: At this point I got a real scare. My Hopper showed me that I ONLY had an external HD, and I had 0 programs so step 7 is unplug Hopper. Wait a few minutes and plug in (external HD NOT attached). Now it will see your DVR programming again. Step 8: Click DVR Step 9: Click Options Step 10: Plug in USB from Passport to Hopper (mine is on the back, but yours may be on front)Step 11: Click OPTIONS Step 12: Click Manage Recordings Step 13: Click "Select ALL" or choose just what you wish to save by clicking each program separately. Step 14: Click Transfer. NOTE: If ANY program is recording, the entire folder with that program WILL NOT TRANSFER! For example: I liked "Mom", and am recording the entire season so I can rewatch in order. The entire Mom folder was skipped because Mom was recording at the time. You then need to go back and repeat starting at Step 8, and select only the programs which were skipped. I initially tried every hard drive in our house, and NONE worked because ALL had larger capacity. I DID manage to record a lot of programs to a 500GB Samsung FlashDrive, but resolution was reduced a lot. I am in the middle of downloading, so I am not positive resolution will be the same as on the Hopper, but I think it will be. DISH TV says : NO FLASHDRIVES. A Flashdrive would likely seem to be the perfect solution because they are now storing more and more data, but I tried a 2TB flashdrive, and reformatted it to DISH and it did not work AT ALL. The Samsung 500GB DID work, and that would have been a usable option, except it was too little data for all my programming and had lower resolution. Resolution was satisfactory for me, though lower, but the capacity not big enough. I am trying to move my programs to an external drive because I am switching to the Hopper 3 on Monday. My current Hopper can record or play on 3 different lines at the same time. The Hopper 3 has 16 lines. My old Hopper stores up to 1200GB. The new 2000GB . I bought this just to transfer my programming, but it will be able to live permanently connected to the new Hopper for an extra 2000GB storage. There is a new box that appears when I click DVR, right at the top. it allows choosing either the Hopper HD or the External HD. If that disappears, unplug the External, and reboot the Hopper by unplugging , waiting, replugging.