Love the products, but won’t repurchase from this platform. Just received the 40oz last week and used it once. I’m not sure if I hit it against something hard but there were scratches, as if the paint on the bottle came off. Asked the seller if there was any warranty, and they said they don’t cover for accidental damages. Fine, I’ll accept that. But I have 2 other Owalas bfr this and they’re perfectly fine with no damages till today. So perhaps this 40oz one is from a bad batch or something. Seller still refused to take a look into the matter. To the seller: I can accept “We don’t cover accidental damages” but: 1. Product had issues less than a week upon receiving it and with a one-time usage 2. ⁠I have other Owalas that are still with me till today. No damages, ... MoreLove the products, but won’t repurchase from this platform. Just received the 40oz last week and used it once. I’m not sure if I hit it against something hard but there were scratches, as if the paint on the bottle came off. Asked the seller if there was any warranty, and they said they don’t cover for accidental damages. Fine, I’ll accept that. But I have 2 other Owalas bfr this and they’re perfectly fine with no damages till today. So perhaps this 40oz one is from a bad batch or something. Seller still refused to take a look into the matter. To the seller: I can accept “We don’t cover accidental damages” but: 1. Product had issues less than a week upon receiving it and with a one-time usage 2. ⁠I have other Owalas that are still with me till today. No damages, scratches, nothing. Please consider the situation before providing a generic reply.

Bad smell/taste

I ordered this product brand new. I washed it thoroughly when I received it and was excited to give it a try, and I noticed that it had a bad smell, and the water had a bad taste. I was able to identify the source of the smell, it was the gasket. As it was a brand new product, I contacted Owala customer service to ask if they would replace the gasket. They gave me the absolute runaround for weeks. They made me explain my situation and send pictures in five separate emails. The same exact thing I had been explaining from the very first email. As for a gasket replacement, they told me to just use the cup for a while and see if it goes away. And even though I I had already explained in the emails that I tried thoroughly cleaning every inch of the cup, but the smell was ... MoreI ordered this product brand new. I washed it thoroughly when I received it and was excited to give it a try, and I noticed that it had a bad smell, and the water had a bad taste. I was able to identify the source of the smell, it was the gasket. As it was a brand new product, I contacted Owala customer service to ask if they would replace the gasket. They gave me the absolute runaround for weeks. They made me explain my situation and send pictures in five separate emails. The same exact thing I had been explaining from the very first email. As for a gasket replacement, they told me to just use the cup for a while and see if it goes away. And even though I I had already explained in the emails that I tried thoroughly cleaning every inch of the cup, but the smell was still there. Or I can purchase a new gasket at their website and they’ll waive the shipping. So they want me to purchase things for the cup that is brand new that I shouldn’t need to purchase anything for.This was their response“Thank you for sharing your experience. Identifying the root cause of a bad smell can be difficult as we have to account for individual sensitivities along with smells we'd expect to be present in a bottle. I apologize if our cleaning instructions failed to provide the desired resolution and I would be happy to offer additional guidance. Our bottles are made of 18/8 grade stainless steel and BPA-free plastics and we do not coat any of our materials in any way. The smell of metal or plastic may be present in your bottle or even amplified based on its use. We do not offer replacements for these issues; however, we have thoroughly tested our cleaning instructions and, when applied regularly, found that they will help diminish bad smells.Please try the following:- Scrub and rinse off all components with warm, soapy water.- Submerged the smelly components in a white distilled vinegar bath for up to 24 hrs.- After the vinegar bath, scrub and rinse thoroughly with clean water and set aside to dry completely.Repeat these steps as needed for the next few weeks or until you notice the smell diminish. If the smell continues to present issues, I would be happy to provide a free shipping code you may use toward the purchase of a replacement gasket or new product. Please stay in touch and let me know if you need additional assistance.”Needless to say, I returned the cup. I won’t be trying anymore of their products. I will instead try another brand.

Cap broke and couldn’t even get the proper replacement

I was extremely excited and intrigued by Owala bottles, but couldn’t justify shelling out $30 for a small water bottle when there wasn’t a colorway I loved. Then after months of debating, the DICK’s special colors came out and I loved the Spring Fling color, so I immediately hopped on it! I also bought my husband one in another color.In comparison, my cap was significantly more difficult to close- it’s like the spring in the cap was stiff and fought against the push of the cap. But it was still functional and I didn’t think it was so bad… until one day after only a month, when I pressed the button to open the lid, the spring somehow jumped ejected and the open button also flew off.When I tried to utilize the limited warranty, my claim was estimated to be replied ... MoreI was extremely excited and intrigued by Owala bottles, but couldn’t justify shelling out $30 for a small water bottle when there wasn’t a colorway I loved. Then after months of debating, the DICK’s special colors came out and I loved the Spring Fling color, so I immediately hopped on it! I also bought my husband one in another color.In comparison, my cap was significantly more difficult to close- it’s like the spring in the cap was stiff and fought against the push of the cap. But it was still functional and I didn’t think it was so bad… until one day after only a month, when I pressed the button to open the lid, the spring somehow jumped ejected and the open button also flew off.When I tried to utilize the limited warranty, my claim was estimated to be replied to in 1-3 weeks. My claim wasn’t reviewed until I checked in myself 4 weeks later, only to be given a gift card to purchase a new lid from the website. All of the lids were sold out except the completely white and completely black color. I joined the restock waitlist for a few different colors, but there wasn’t even an option to get a replacement for my specific colorway, which completely defeats the purpose of me getting a bottle in the first place.TLDR; getting the bottle was a disappointment from start to finish. Lid came slightly dysfunctional and broke within a month or so of use, had to wait another month for claim to be acknowledged, and had to wait even longer just to get a cap that had some kind of color that doesn’t even match my originally desired color way.A solution for the warranty process would be to send the exact replacement of the broken item instead of making us purchase a replacement of the broken part.I would not recommend this product to anyone and am disappointed in the warranty process.

Not worth the hype, but it's got good features.

I bought this bottle twice. The first was very disappointing. It definitely did not live up to expectations. Even if I filled it with ice in the morning, it was melted by the end of my workday (6 hours). The push-button cap started to stick within the first two days of use. Owala customer service wanted me to do a test to check the vacuum seal of the bottle, but I never got to it - I accidentally dropped it from table height onto my kitchen floor (wood laminate) and the cap components basically self-destructed. It all popped apart, could not be reassembled, which made the bottle useless. Be aware that if the 'carry loop' breaks, the rest of the lid cannot be salvaged.That said, Walmart refunded it (despite my fault in dropping it a bit more than a month into ... MoreI bought this bottle twice. The first was very disappointing. It definitely did not live up to expectations. Even if I filled it with ice in the morning, it was melted by the end of my workday (6 hours). The push-button cap started to stick within the first two days of use. Owala customer service wanted me to do a test to check the vacuum seal of the bottle, but I never got to it - I accidentally dropped it from table height onto my kitchen floor (wood laminate) and the cap components basically self-destructed. It all popped apart, could not be reassembled, which made the bottle useless. Be aware that if the 'carry loop' breaks, the rest of the lid cannot be salvaged.That said, Walmart refunded it (despite my fault in dropping it a bit more than a month into owning it), and I bought another to give it a fair shake. The second bottle is much better at keeping ice, though I still don't think it's as good as my Contigo. I can still hear ice rattling around after work, so I'm assuming the first bottle was, in fact, flawed. I do doubt the 24 hour insulation claim for practical use - maybe if you pack the bottle with ice and water that's been chilled in the fridge and then don't open it for 24 hours. The push-button cap is already less responsive within a few days, which is disappointing but not a deal-breaker - so far. I'm hoping that in a few months, I don't have to pry it open because that defeats the push-button convenience.This is what I love about this bottle: The option to sip or chug is perfect. I wish every water bottle I have had this feature. I'm not sure why I hate a flip up straw, but I do, so this bottle is ideal. I take a water bottle with me everywhere and this is my favorite in the car since I don't have to tip it to drink. It does seem to be leak-proof, and I definitely put that to the test daily. The rubber seal comes out for good cleaning (a feature lacking in many bottles). I Iike the size, though it's weird that it's 19 oz. versus a standard 20. It's not absurdly tall to be knocked over easily. It fits perfectly in my car's cup holder, even with the silicone insert in place. The bottle is lightly textured and tapers slightly top to bottom so it's less droppable (tell that to the one I dropped). I also like the shape of the bottle with two flat sides - just seems to give an easy grip. The flat sides are also offset from the spout, which turns out to be quite natural and ergonomic, despite my OCD need to make them line up. Finally, the color is a superficial factor, but that was what made me get this bottle - it's a beautiful color, and I like how the cap coordinates.The bottom line is, while this bottle isn't perfect, it's got plenty of features that make it my go-to bottle (now that I have one that actually keeps water cold for more than a few hours). I think I would buy another for the just-shy-of-$20 price tag, but I'll wait and see how long the push-button lid actually stays functional.

Poor quality

Cute bottle but awful quality. The lid cracked within 2 weeks of using it. (Like so many other reviewers so clearly this is an ongoing issue.) I reached out to customer service and they won’t even send me a replacement top and instead said I can purchase it since it’s not covered under warranty from a fall. We have had several other brand water bottles over the years that have been through repeated drops but have never had anything crack like this until we got Owala. The only reason we switched to this brand is because it’s “trending” and it’s what my kids wanted. Unfortunately this brand does not compare in quality to Stanley, hydro flask and all the other water bottles collecting in our cabinets that will probably actually last a lifetime. Disappointed in Owala ... MoreCute bottle but awful quality. The lid cracked within 2 weeks of using it. (Like so many other reviewers so clearly this is an ongoing issue.) I reached out to customer service and they won’t even send me a replacement top and instead said I can purchase it since it’s not covered under warranty from a fall. We have had several other brand water bottles over the years that have been through repeated drops but have never had anything crack like this until we got Owala. The only reason we switched to this brand is because it’s “trending” and it’s what my kids wanted. Unfortunately this brand does not compare in quality to Stanley, hydro flask and all the other water bottles collecting in our cabinets that will probably actually last a lifetime. Disappointed in Owala customer service and the fact that they can’t stand behind their crappy lids.

Poor quality and customer service—won’t stand behind warranty

Save yourself the money—not only is this not worth the $30+ dollars, the company also refuses to stand by its “lifetime warranty.” We purchased this water bottle to be used in a classroom setting. We used it for less than a week and the top holder (which holds on the lid) snapped off. It wasn’t dropped or used inappropriately—which the company sited as being the reason behind this manufacturer malfunction. Not the fact that this is just cheaply made. Their support team is a joke. So, if you’re looking at this because you think it’s high quality and that the company will stand behind the product, you should go elsewhere. I have had better customer service at Target and Walmart. We will never be using this company again and I encourage you to do the same—unless you’re ... MoreSave yourself the money—not only is this not worth the $30+ dollars, the company also refuses to stand by its “lifetime warranty.” We purchased this water bottle to be used in a classroom setting. We used it for less than a week and the top holder (which holds on the lid) snapped off. It wasn’t dropped or used inappropriately—which the company sited as being the reason behind this manufacturer malfunction. Not the fact that this is just cheaply made. Their support team is a joke. So, if you’re looking at this because you think it’s high quality and that the company will stand behind the product, you should go elsewhere. I have had better customer service at Target and Walmart. We will never be using this company again and I encourage you to do the same—unless you’re comfortable with shelling out $30 every week for a new water bottle.

The best bottle for everyday use and especially for new moms!

I love the Owala Free Sip stainless steel bottle. I own 4 of them (they have so many colorful combinations), my son has 2, my daughter has one as well. I’m a nurse and have recommended it to all of my coworkers and new moms. Most of my coworkers have bought one because of how highly I speak of this water bottle. I also gift it to all my expecting mom friends. My #1 most favorite thing about it is that you can carry it, open, drink and close it with one hand. Just flip the handle lock, press the button to open the top, sip, and close all with one hand. Definitely useful when you’re breastfeeding, holding a baby, or busy at work. You don’t even have to lift the bottle, you can set it on the table and sip it while you’re typing away since there is a straw. You’re ... MoreI love the Owala Free Sip stainless steel bottle. I own 4 of them (they have so many colorful combinations), my son has 2, my daughter has one as well. I’m a nurse and have recommended it to all of my coworkers and new moms. Most of my coworkers have bought one because of how highly I speak of this water bottle. I also gift it to all my expecting mom friends. My #1 most favorite thing about it is that you can carry it, open, drink and close it with one hand. Just flip the handle lock, press the button to open the top, sip, and close all with one hand. Definitely useful when you’re breastfeeding, holding a baby, or busy at work. You don’t even have to lift the bottle, you can set it on the table and sip it while you’re typing away since there is a straw. You’re choice lift it up and tilt or set it down and sip, your choice. The last thing I love is that the drink spout is not exposed, you don’t need an additional straw top to cover the straw/spout it’s protected and safe when you close it. It’s also super easy to clean, my whole hand fits in the tumbler so I don’t need a bottle brush (but I do have one for when I want a real super soapy clean. You have to try this bottle, I have a 24oz, 32oz, and 40oz bottle. The 40oz is my favorite since it really helps me stick to my water goal of 80oz per day.

[Rewarded Review] Love Owalas but this one broke/was defective

I am a huge Owala stan so much so that after buying my first one for myself I bought 3 of my friends them for their birthdays. I specifically love the straw shape & how you can drink in two different ways, the sanitary lid, lockable feature, and how you can use the handle to hold or clip on to a caribiner/fanny pack/bag/etc. for on the go. This specific 24 once one happened to be the first one I've bought that broke/has had any problems, not sure if it's from washing it in the dishwasher or what but I believe these do say they are dishwasher safe. The spring bring and would not stay closed, luckily it was within 30 days or whatever so Dicks did refund me. However now my boyfriend is skeptical about getting another and wants to look at other water bottle options. I ... MoreI am a huge Owala stan so much so that after buying my first one for myself I bought 3 of my friends them for their birthdays. I specifically love the straw shape & how you can drink in two different ways, the sanitary lid, lockable feature, and how you can use the handle to hold or clip on to a caribiner/fanny pack/bag/etc. for on the go. This specific 24 once one happened to be the first one I've bought that broke/has had any problems, not sure if it's from washing it in the dishwasher or what but I believe these do say they are dishwasher safe. The spring bring and would not stay closed, luckily it was within 30 days or whatever so Dicks did refund me. However now my boyfriend is skeptical about getting another and wants to look at other water bottle options. I am still a huge Owala lover though!Cons I will say though: the boot is protective but makes it hard to but in backpack pockets, cupholders, etc... Without a boot, it dents. I have the white color and it can get dirty easily, top lid can be hard to get fully clean. Expensive although similarly priced to other water bottles

doubled water intake because of Owala FreeSip

Hands down best water bottle and I’ve tried them all. I now own 3 of these Owala FreeSip water bottles and I use them every day. If the goal is to drink more water then this is the water bottle that will make that happen. Because the sip is has a wide mouth/opening and a thick straw inside the bottle, it’s super easy to drink 2 or 3 of these just at work alone. Every time I see someone with one of these bottles, I ask them how it’s affected their water intake and I get the same super enthusiastic answer from them: It’s doubled or tripled their water intake. Excellent quality, super cute, but most of all it fulfills its mission: to get more water intake which improves health. this 24 of oz bottle fits in my car console cup holder as well as the door cupholder—the ... MoreHands down best water bottle and I’ve tried them all. I now own 3 of these Owala FreeSip water bottles and I use them every day. If the goal is to drink more water then this is the water bottle that will make that happen. Because the sip is has a wide mouth/opening and a thick straw inside the bottle, it’s super easy to drink 2 or 3 of these just at work alone. Every time I see someone with one of these bottles, I ask them how it’s affected their water intake and I get the same super enthusiastic answer from them: It’s doubled or tripled their water intake. Excellent quality, super cute, but most of all it fulfills its mission: to get more water intake which improves health. this 24 of oz bottle fits in my car console cup holder as well as the door cupholder—the bigger size does not fit. Also keeps my water cold for a long time—keeps ice for 24 hours in moderate conditions. ***wishlist: a lightweight non-vacuum version in a larger size that still fits in my car console cup holder ***

not all it’s cracked up to be

short explanation: opens slowly, sometimes not at all. gets dirty quickly and easily and that dirt is hard to clean off. ice melts pretty quickly but it is still cold even with the melted ice.longer explaination: i bought this water bottle a bit over a month ago. it was good at first, i enjoyed drinking from it. i liked the cute colors of the bottle, the dual sip feature, and how there was a cover to the straw because i hate when my straws are exposed to the public air.as time went on, the owala stopped opening as fast when i pushed the button. sometimes the lid wouldn’t open at all and i would have to push it up myself. so i took a star off for that aspect. this happened like 2.5 weeks into using the bottle.also, the owala gets very dirty very quickly and ... Moreshort explanation: opens slowly, sometimes not at all. gets dirty quickly and easily and that dirt is hard to clean off. ice melts pretty quickly but it is still cold even with the melted ice.longer explaination: i bought this water bottle a bit over a month ago. it was good at first, i enjoyed drinking from it. i liked the cute colors of the bottle, the dual sip feature, and how there was a cover to the straw because i hate when my straws are exposed to the public air.as time went on, the owala stopped opening as fast when i pushed the button. sometimes the lid wouldn’t open at all and i would have to push it up myself. so i took a star off for that aspect. this happened like 2.5 weeks into using the bottle.also, the owala gets very dirty very quickly and easily. i brought my water bottle to school, as most do, and i even kept in inside my backpack not touching anything but my lunch bag. i pulled the bottle out to drink from it and like 2 minutes later, there was already dirty on the lid. not as much as what is shown in the picture but there was still a lot. it was weird. and my hands weren’t grubby or anything like that. the dirt seen in the picture just appeared on my water bottle one day. i literally did nothing but there was this big spot of dirt on it. and i purposely keep my water bottle inside my backpack and not in the water bottle holder on the side so that it can prevent getting dirty (although clearly it doesn’t matter). not only does the bottle get dirty very easily, but it is difficult to get the dirt/stains out because of the material the top is made of. so no matter how hard i scrub, there’s always a little bit of dirt on the top that just won’t come off.finally, the ice melts pretty quickly. i fill my water bottle up at home and by lunch (which is like 4 hours later) the ice is melted or very close to being completely gone. the water is still cold though, so i do give it props for that.in conclusion, i bought this water bottle because i saw it on tiktok and i thought it would be a good experience but it wasn’t. i was disappointed and i gave it a try and now it’s too late to get a refund. maybe i got a defective bottle but idk whatever. i just wanted to share my honest, real experience so that others know that the owala is not worth the hype.