Samsung 55" Class The Frame QLED 4K LS03D in Black

I purchased a 65 inch Samsung The Frame Television in March 2024, Samsung offers a 1 year warranty. The TV became defective a few months after purchase and I filed a claim within the warranty window. Samsung's service techs determined the television unrepairable and offered a replacement. The comparable model on Samsung's website has an MSRP of 1,999.99 and is currently on sale for $1,599.99 (plus tax) but is currently out of stock and there are no comparable models on their website. Given this, I have quoted the same TV (in stock) at BestBuy which retails for $1,999.99 and is on sale right now for $1,597.99 (plus tax) for a total of $1,745.80 after Tennessee state sales tax.Samsung is unwilling to refund me the amount required to replace the comparable television ... MoreI purchased a 65 inch Samsung The Frame Television in March 2024, Samsung offers a 1 year warranty. The TV became defective a few months after purchase and I filed a claim within the warranty window. Samsung's service techs determined the television unrepairable and offered a replacement. The comparable model on Samsung's website has an MSRP of 1,999.99 and is currently on sale for $1,599.99 (plus tax) but is currently out of stock and there are no comparable models on their website. Given this, I have quoted the same TV (in stock) at BestBuy which retails for $1,999.99 and is on sale right now for $1,597.99 (plus tax) for a total of $1,745.80 after Tennessee state sales tax.Samsung is unwilling to refund me the amount required to replace the comparable television at one of their authorized retailers. Samsung has offered me a cash refund in the amount of $1,505 which will not cover the cost to replace the television at a third party retailer, resulting in me (the customer) being forced to pay an additional $240.80 out of pocket. I have spent countless hours on the phone with customer service, been disconnected multiple times (their transfer link hangs up when transferring to the refunds department) with no callback, and their representatives have been unhelpful, rude, extremely hard to understand their English, and combative.This is a breach of their contractual obligation to warranty their product for a year.

We bought this TV for our bedroom, really liking the notion of having it look and function like a picture when not in use. The 1st thing we noticed when the TV was being installed, was the cord. I can not find a single picture anywhere on Samsung.com or Etsy, or Google, etc, that show a cord coming out from behind this TV. Turns out, the low profile design requires a massive 14inx5inx3in box the TV needs to plug into to connect to the wall. No way that will fit behind the TV when mounted on a wall in place of a picture. In fact, we have a specific wall built for the TV with an outlet 6ft high, so the cord will not be seen behind the TV. Except we can't use it. So 1st impression of the aesthetics is terrible, and not at all how it is advertised. In fact, one could ... MoreWe bought this TV for our bedroom, really liking the notion of having it look and function like a picture when not in use. The 1st thing we noticed when the TV was being installed, was the cord. I can not find a single picture anywhere on Samsung.com or Etsy, or Google, etc, that show a cord coming out from behind this TV. Turns out, the low profile design requires a massive 14inx5inx3in box the TV needs to plug into to connect to the wall. No way that will fit behind the TV when mounted on a wall in place of a picture. In fact, we have a specific wall built for the TV with an outlet 6ft high, so the cord will not be seen behind the TV. Except we can't use it. So 1st impression of the aesthetics is terrible, and not at all how it is advertised. In fact, one could argue Samsung has falsely advertised this TV with their marketing images and lack of description of the box.2nd, while the image quality and matte screen are the quality we expect from Samsung, the actual reality of the display has been disappointing. The photo images are backlit so much, that in a dark room, the TV picture still lights up the whole room. Not good for sleeping. They have a motion sensor setting, which turns the image off, until the dog runs in or someone gets up for the bathroom at night. Then, lights up whole room. So now we just keep it off, and now it just looks like a TV on the wall, with a cord running out, and a brown colored frame that does not really go with the solid black screen. It's actually ugly.All in all, super disappointed, and would not recommend this TV because it is not as advertised. Just buy another Samsung TV for half the price, or even another brand for 1/3 the price, and you'll be just as good and get a better value and experience. Plus with Google app, you can still upload a photo.We are pulling the TV off the wall, putting a picture back up, and now just using the "Picture Frame" TV as an ordinary overpriced gimmick TV.

This review focuses on vertical mounting and art mode. It's no good! Have 2024 55" but looking to buy other sizes (32" etc) for smaller spaces. 50" and below are only 60hz while 55"+ is 120hz refresh rate.Overall as an art display system, nothing else on the market compares, you will forget it's a TV (see photo 5) - but it leaves SO much to be desired in terms of software, available art options in vertical setups and app compatibility. Photos are in a temporary setup while renovating.- The mount in the box cannot be used for vertically mounting the TV. Samsung's own support only vaguely know of their own $500 auto-rotating mount. Use a 3rd party ultra thin VESA mount if not interested in auto-rotation.- Alexa DOES NOT FUNCTION when the display is mounted ... MoreThis review focuses on vertical mounting and art mode. It's no good! Have 2024 55" but looking to buy other sizes (32" etc) for smaller spaces. 50" and below are only 60hz while 55"+ is 120hz refresh rate.Overall as an art display system, nothing else on the market compares, you will forget it's a TV (see photo 5) - but it leaves SO much to be desired in terms of software, available art options in vertical setups and app compatibility. Photos are in a temporary setup while renovating.- The mount in the box cannot be used for vertically mounting the TV. Samsung's own support only vaguely know of their own $500 auto-rotating mount. Use a 3rd party ultra thin VESA mount if not interested in auto-rotation.- Alexa DOES NOT FUNCTION when the display is mounted vertically, which is ridiculous. Pressing the voice button gives an on-screen error saying it's only available in landscape (see photo 1).- Many apps refuse to launch in portrait, including Netflix and Prime Video.- The Samsung TV Plus interface doesn't utilize the full height of the screen in places it really should while watching TV. The interface is cut off for no reason in some places as well (see photo 2).- Switching between apps and favorited TV plus channels takes too many steps. Someone at Samsung must go and revise the interface in both the TV's home pages and Samsung TV Plus to simplify things.Art mode issues:- Samsung's Art mode shop does not separate portrait (vertical) art at all, making it impossible to locate available artwork except by manually reviewing EVERY SINGLE available art piece. God forbid they provide a search filter, or icon to differentiate them.- There are only a handful of vertical art pieces available out of the thousands of art pieces listed. Paid art membership price is NOT worth it if you only plan on vertically mounted displays (see photo 3). You will need to upload your own.- Samsung's Art mode only has a single 'favorites' section, meaning both portrait and landscape pieces end up in the same group. This makes a mess for those with multiple TVs. We need be able to have multiple saved art groupings for both mood and screen orientations.- The 'change channel' remote button does nothing in art mode, one would think it would quickly swap between queued art pieces without a disruptive UI popup. Just displays an error.- There is no way to set a default 'matte' style for displayed art, meaning each art piece in rotation must have its matte option manually set. Sadly, the shadow box version seems to be default (see photo 3 for shadow matte, photo 4 for other style).- The great looking complimentary art and animations function well in vertical mode cannot be added to favorites and thus cannot be rotated through with the paid artworks.- Samsung support seems to be pretty clueless about art mode, membership fees not listed on Samsung account site etc :(Other gotchas:- 32" model has a shorter/thicker OneConnect cable than newer models. No one has any idea what the length actually is before purchasing.- The optional bezels are very expensive for what they are, but are designed not to block the sensor/remote control system on the display.- While you are technically able to, you should not run the OneConnect cables behind walls outside a protective cable conduit. Follow your local regulations.