The North Face Arctic Hooded Jacket Black Women - S

This is the second time I am submitting my review for this parka. The first time, TNF did not publish it and did not inform me of the reason. anyways, let's try it one more time. I bought two of these parkas in black as Christmas gift for my family members. In the store they looked great and when they tried them they looked good. So they removed the tags and decided to wear them. But the first time they wore them outside, it was shocking! The fur trim changed colour from grey to purple! Just like a clown wig! Since we had two of them, we brought the other one outside and the same thing happened. It looks horrible! Looks like a cheap $25 jacket! But this is not the end of story. We could not return them to store because they were worn and tags were removed. My family ... MoreThis is the second time I am submitting my review for this parka. The first time, TNF did not publish it and did not inform me of the reason. anyways, let's try it one more time. I bought two of these parkas in black as Christmas gift for my family members. In the store they looked great and when they tried them they looked good. So they removed the tags and decided to wear them. But the first time they wore them outside, it was shocking! The fur trim changed colour from grey to purple! Just like a clown wig! Since we had two of them, we brought the other one outside and the same thing happened. It looks horrible! Looks like a cheap $25 jacket! But this is not the end of story. We could not return them to store because they were worn and tags were removed. My family members were not happy and the whole Christmas gift situation was ruined. I decided to reach out to The North Face warranty to see if they can assist us and maybe resolve the issue as I had paid a lot of money for these jackets and nobody wanted to wear them. It took TNF support a month before they replied to my complaint and they asked for a lot of pictures and information. I sent all the requested info right away and another two weeks went by and they came back to me with "we will make an exception in your case but you have to first ship the fur trims to us to Montreal at your own cost and we will then send you two new grey furs"!!! Are you joking? It has already been two months since I reached out to you and the winter is almost finished. The parkas are just sitting in the closet eating dust and the whole time we are just wondering if we should go and buy another parka, will TNF refund us, will they assist us to return to store, will they maybe offer to give us two furs in another colour like beige, etc. And you come back saying that you will send us another grey fur only after I pay out of pocket for shipping cost! All the grey furs turn purple in this jacket. It is a design/product deficiency and the fact that multiple people already mentioned it here in the reviews means that TNF has no clue what is wrong with their products and don't care about their customers reviews which is very disappointing. I used to be a fan of TNF and all their products. My family and I own multiple TNF jackets, parkas, boots, etc and never had to contact their customer support but this is it for us! We will never ever buy any TNF product because they don't stand behind their products.

I liked the description of the Arctic Parka on reading on the website. However, I've never bought anything from The North Face before. I checked the the size guide & ordered size small. Not sure of whether I'd like the navy or 'wild ginger' colour. They arrived & although the 'wild ginger' was much darker than the pictures on the website, I tried it on & really like the colour, as it is different & the sizing for me is spot on. I'm 165cm tall size 8-10 in most tops. Length really good as covers bottom & thighs. It feels like a duvet when you put on. It's not been cold enough to wear it yet so I can say how it performs in the unpredictable UK weather. The only thing I wish it didn't have is the Velcro fastening. Popper studs are much better.

I actually had quite the opposite experience w/ my purchase of the North Face Arctic Parka. I was able to apply the MooseJaw promotion, & purchased the parka in Almond Butter at a fairly reasonable price, but wish it was more affordable to begin with… I hear what the other customer is saying in regards to product quality taking a turn for the worse for The North Face—I looked at other products at a local store & was shocked to see the quality. However, I disagree that the quality for the Artic Parka was poor. Mine did have the logo, the faux fur fluffed up nicely, the color was rich, & the overall quality was as expected. The drawstring to cinch the waist is hidden in the pockets, & not visible inside the parka. The overall cut was flattering while still being roomy ... MoreI actually had quite the opposite experience w/ my purchase of the North Face Arctic Parka. I was able to apply the MooseJaw promotion, & purchased the parka in Almond Butter at a fairly reasonable price, but wish it was more affordable to begin with… I hear what the other customer is saying in regards to product quality taking a turn for the worse for The North Face—I looked at other products at a local store & was shocked to see the quality. However, I disagree that the quality for the Artic Parka was poor. Mine did have the logo, the faux fur fluffed up nicely, the color was rich, & the overall quality was as expected. The drawstring to cinch the waist is hidden in the pockets, & not visible inside the parka. The overall cut was flattering while still being roomy enough to throw on multiple layers underneath. I like that the cuffs prohibit wind & snow/ice/rain from getting in & you can still tuck your gloves in for a smooth fit. I have purchased this parka in 5 other colors over the years & much prefer the snap closure to the Velcro closure. All in all, I am very pleased with my purchase!