Our obsession with the perfect brew dates back to the early '50s, when coffee shops opened in Melbourne, introducing us to the sounds of espresso machines. Coffee is a source of furious pride and unnecessary intense competition. This competition for the best coffee led us to invent the flat white, the long black, and spread them around the world. At Coffee Culture, their aim is to equip you with the perfect tools so they you can press, filter or brew the perfect coffee experience. Confirmation of your claim can be done by email. To return any item for any reason, the customer must arrange for return regular postage by Australia Post. Please obtain tracking details and advise of the tracking information as soon as your damaged item is sent back to us. Change of Mind Our change of mind or incorrect choice policy lasts 30 days. To be eligible for a return for change of mind or incorrect choice, your item must be unused and in the same condition that you received it.