From the Center for Creative Leadership (CCL), this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback. This is a hands-on guide for implementing effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over twenty years of research and practice by the Center for Creative Leadership (CCL). The book provides step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL's broad base of clients. The second edition is updated with advances in the field over the past ten years and features new chapters on ensuring validity, why the process can fail, and the future of leadership development. The book includes worksheets, checklists, and other tools to use or adapt with a 360-degree process in any organization. Center for Creative Leadership (CCL) is a top-ranked, global provider of programs that develop better leaders through its exclusive focus on leadership education and research. John Fleenor is a senior researcher in commercialization and innovation at the CCL, where he focuses on the research and development of new and innovative leadership assessments. Sylvester Taylor is an experienced manager, coach, award-winning researcher, and skilled facilitator. He has held a variety of senior leadership roles during his thirty-year career at CCL. Craig Chappelow is a senior faculty member and former manager of CCL's portfolio of leadership assessments. He has published widely on the subject of 360-degree assessment and other aspects of leadership development.