From the Center for Creative Leadership, this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback. This hands-on guide from the Center for Creative Leadership (CCL) shows how to implement effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over twenty years of research and practice in organizations both large and small. Expert authors from CCL provide step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL’s broad base of clients. The second edition is updated with advances in the field over the past ten years and features new chapters on what affects validity, why the process can fail, and the future of leadership. The book includes worksheets, checklists, and other tools to use or adapt with a 360-degree feedback process in any organization. About the Author John W. Fleenor is senior researcher, commercialization and innovation, at the Center for Creative Leadership. As director of psychometrics, he led a program of research on the development and use of 360-degree feedback instruments. Sylvester Taylor is senior designer, commercialization and innovation, at the Center for Creative Leadership. He is an experienced designer, manager, coach, researcher, speaker, and skilled facilitator. Craig Chappelow is a leadership solutions facilitator at the Center for Creative Leadership. He has over twenty years of classroom experience working with managers and executives from across a wide variety of industries to increase their effectiveness in leadership roles.