Samsung 50 in. The Frame Customizable Bezel Modern White

The bezel they send does not have the sensor circles cut into the bottom even though the picture on the website shows it. If you have the 2022 or later version of the 65 inch frame (LS03B series) you need this in the bezel or you can’t use the motion sensitivity sensors. The bezel they send is only “functionally” compatible with the 2021 model. If you are paying $2000 for a frame tv and $200 additionally for a bezel you should be able to use all the functionality you are paying for. This was very disappointing. And the process to get someone on the phone to address this with was impossible.

I wish I read the reviews prior to ordering. This showed tonight, I opened it and found 4 very cheap pieces of plastic. I throught these were made of metal if not wood. Do no waste your money on this. This should not cost more then $10 to $15. If it was metal or thin veneer wood I would be 100% ok with paying $100. The clips that are used on the corners are very difficult to install and at my very first attempt with very little pressure it broke the tab on the bezel, not the plastic clip.

I was mislead into buying a 55” Frame (QE55LS03BGUXXU) by a Samsung department store rep who promoted its core “art when not TV” enabled by a control box housed away from Tv connected by cable via ducting. Went home, paid my building to cut out, lay and plaster over ducting from wall into a cupboard where power was also routed. Build complete for the great unpack and instal only to find the cable has such big blick connectors it won’t pass down any standard duct. Onto help forums to find Samsung have been aware of this fundamental design flaw to their proposition for years - as evidenced by online Samsung marketing that draws attention to its invisible to having a visible connection cable. If this wasn’t such a wonderful example of design, marketing and sales over ... MoreI was mislead into buying a 55” Frame (QE55LS03BGUXXU) by a Samsung department store rep who promoted its core “art when not TV” enabled by a control box housed away from Tv connected by cable via ducting. Went home, paid my building to cut out, lay and plaster over ducting from wall into a cupboard where power was also routed. Build complete for the great unpack and instal only to find the cable has such big blick connectors it won’t pass down any standard duct. Onto help forums to find Samsung have been aware of this fundamental design flaw to their proposition for years - as evidenced by online Samsung marketing that draws attention to its invisible to having a visible connection cable. If this wasn’t such a wonderful example of design, marketing and sales over promising to under deliver, I’d be incandescent. Come on Samsung, big ambitions come with responsibility for design that supports your propositions, not to mention using customer feedback to improve rather than mitigate risk. Hysterical. Probably getting a Sony now.