6 months and still waiting to hear back about the rest of the order! Not happy
Would not deal with good guys again if product available elsewhere.Ordered washing machine dryer, was told t we have to buy the stacking kit also to be able to stack them. Purchased all. 6 months ago. Have received all except stacking kit. When inquired about it, have been told different stories. Not impressed. By this time we would have expected an apology at the least, or at least some communication. We will be making a formal complaint. The product received thus far is good.... Show more
anonymous
originally posted on thegoodguys.com.au
Brilliant dryer!
I purchased this dryer one month ago we looked at a lot of different dryers and this dryer was miles above the rest. Firstly this dryer makes next to no noise when it is on! I genuinely couldn’t believe how quiet it is! Perfect for use at night! The heat pump is game changer! We have the hose attached and it drains directly into the sink. The clothes come out wrinkle free and the fabric and shape is not compromised! With a nine star energy rating it is significantly more energy efficient than almost all the other dryers we looked at! This is a dryer I have and continue to recommend to people! You won’t be disappointed! Plus how pretty is the black! Will definitely be replacing our washing machine to the Samsung black one when I can!... Show more
KesK
originally posted on samsung.com
Do Dry It!
We've been using this dryer for nearly two months and we love it. Excellent dryer. A breeze to install, simple to use, and does the job. Our European laundry is a bit squeezy and we weren't keen on placing the dryer on top of our washing machine and while we were initially concerned about placing the dryer in a room with no drainage, the water collection reservoir is large enough to collect water for one drying cycle, possibly two, depending on how dry the clothes were out of the washing machine. Cleaning the filter and clearing the water reservoir are so simple. The machine is quiet, doesn't cause any condensation, doesn't vibrate, or get too warm on the outside. Brilliant. We use mainly the AI Drying option, and for our use, that generally takes a little over one ... MoreWe've been using this dryer for nearly two months and we love it. Excellent dryer. A breeze to install, simple to use, and does the job. Our European laundry is a bit squeezy and we weren't keen on placing the dryer on top of our washing machine and while we were initially concerned about placing the dryer in a room with no drainage, the water collection reservoir is large enough to collect water for one drying cycle, possibly two, depending on how dry the clothes were out of the washing machine. Cleaning the filter and clearing the water reservoir are so simple. The machine is quiet, doesn't cause any condensation, doesn't vibrate, or get too warm on the outside. Brilliant. We use mainly the AI Drying option, and for our use, that generally takes a little over one hour. We've tried the Delicates cycle as well, and that seemed to keep changing as the clothes were drying, and that was a little inconvenient if you're planning your day around when the machine stops and it keeps going even though it's supposed to be done 10 minutes ago. Everything dries perfectly, except for larger items like cotton bedsheets and quilt covers. I find I need to repeat the cycle with sheets even after using the AI option. Overall, though, this has been such a timesaver and we love having a dryer. Haven't tried the app yet, but looking forward to it.... Show more
Shan
originally posted on nationalproductreview.com
Does the Job
Was expecting more from the Heat Pump Dryer and the smart things app.I couldn't control ( turning on / off ) the dryer from within the app. All it does is share the status of the dryer and the remaining time.While the scheduling feature is good, I would have traded that with an actual off/ on feature.Overall - it does what it intended to do, it might have to run a few cycles to dry but gets there in the end. If the smart things app is upgraded to have the on / off feature, would highly recommend this. Until then, there are other heat pump dryers that pretty much do the same job available at a cheaper price.... Show more
anonymous
originally posted on thegoodguys.com.au
Excellent Smart Dryer
Purchased 3 months ago and haven't hung washing out since! Great dryer with excellent smart features. The interface takes a little bit of getting used to. It uses approximately 0.6kWh per standard "AI-run". Leaves clothes and towels super fluffy and lint-free. Be careful of drawstrings, it does like to twist them up. Bedsheets have to be dried one at a time as they get bundled up.... Show more
anonymous
originally posted on thegoodguys.com.au
It's OK, I guess
Things I likeLarge capacityLight inside the drumInterface is easy to useChanging water drainage from inbuilt tank to external sink was easyThings I don't likeBeware that heat pump dryers are very different to traditional dryers. You can't put your towel in for a quick warm up before a shower. Heat pumps take a very long time to produce heat, so your cycles are much much longer.Main knob on front feels sticky (compared to Samsung washing machine)Mine makes a loud buzzing sound when in operationWhen my dryer was draining water to the inbuilt tank, it would get very full very quickly. I don't think there is a warning for overflow.Lint filter is a bit odd. It is a lint filter inside another lint filter. It's kind of clumsy to clean.My WiFi function does not work (works ... MoreThings I likeLarge capacityLight inside the drumInterface is easy to useChanging water drainage from inbuilt tank to external sink was easyThings I don't likeBeware that heat pump dryers are very different to traditional dryers. You can't put your towel in for a quick warm up before a shower. Heat pumps take a very long time to produce heat, so your cycles are much much longer.Main knob on front feels sticky (compared to Samsung washing machine)Mine makes a loud buzzing sound when in operationWhen my dryer was draining water to the inbuilt tank, it would get very full very quickly. I don't think there is a warning for overflow.Lint filter is a bit odd. It is a lint filter inside another lint filter. It's kind of clumsy to clean.My WiFi function does not work (works fine for my Samsung washing machine next to it)Contacted Good Guys / Samsung warranty service to look at the issues above. They directed me to a local repairer who said I need to pay $100 if they do not find a fault. Poor customer experience and service.... Show more
Jim
originally posted on thegoodguys.com.au
It's raining again
My old traditional dryer broke about a year ago which was amazing as I rarely used it as it had a 2 star energy rating. I have tried hanging the washing out but with the constant rain and another wet summer ahead I invested in a heat pump dryer with a 9 star energy rating. I have only used it a couple of times as the rain stopped as soon as I bought it. So far it has dried the clothes beautifully and is whisper quiet. A great purchase I feel.... Show more
anonymous
originally posted on thegoodguys.com.au
New technology is not all that’s promised
I have owned and used many dryers in my lifetime and this by far has been the worst. From the first use it would not fully dry clothes, but I put up with it and made sure I took good care by cleaning the filter and emptying the water every cycle. Now it takes 3-4 cycles to dry a 6kg load. There is water condensed on the inside of the door panel and clothes remain wet. Regardless of which setting I use, it doesn’t work. I’ve cleaned the sensors, and used the brush to clean the grill as instructed. I don’t know if it’s the brand or the technology, but either way it will need replacing.... Show more
Oldschoolconvert
originally posted on samsung.com
Perfect heat pump dryer - works superbly
We bought this dryer recently and have used it 10 times in a week. The programs are easy to set and understand. We previously had a traditional vented dryer and this one easily is as good, if not better. It's faster to dry than our washer washes so we can get through laundry quickly. Very solidly built and the display makes it feel super modern. Love the black finish. The app is a great bonus as it sends a notification when the dryer is done. It's very solid, stable and quiet. Installation was a breeze - we drain the water to a sink which works well - it doesn't produce much water, We can't even hear it working when the drying cupboard door is closed. Very effective drying - towels are fluffy. Pricy option but well worth the money. Ordered at 9:45pm and it arrived ... MoreWe bought this dryer recently and have used it 10 times in a week. The programs are easy to set and understand. We previously had a traditional vented dryer and this one easily is as good, if not better. It's faster to dry than our washer washes so we can get through laundry quickly. Very solidly built and the display makes it feel super modern. Love the black finish. The app is a great bonus as it sends a notification when the dryer is done. It's very solid, stable and quiet. Installation was a breeze - we drain the water to a sink which works well - it doesn't produce much water, We can't even hear it working when the drying cupboard door is closed. Very effective drying - towels are fluffy. Pricy option but well worth the money. Ordered at 9:45pm and it arrived at noon the next day. Great service.... Show more
Nick2000
originally posted on binglee.com.au
Super quiet
Love this dryer, it's big enough to fit the entire wash load in . It is incredibly quiet, stacked on top of the washer there is no vibrations. Dries really well and uses very little energy. I love the look as well. Only downside is it scratches easily, I have a scratch on the door already. I found the same problem with my washing machine, maybe it is because they are black?... Show more
Donnamaree
originally posted on samsung.com