My sodastream stopped fizzing and I thought it was low on C02, but it was not. I watched a youtube video that showed me where my problem was and I attempted to fix my machine the way the youtube video did, but my part would not come apart. So, I contacted sodastream and spoke to a representative that told me they did not sell the part that I claimed I needed, and suggested the Terra sodastream as a replacement. He gave me the price, and I was pleased with the amount, so I ordered a new one. He reminded me that I could return the old (unopened or opened) CO2 cartridge for replacement and gave me the locations where I could return them. I am very happy with my experience with sodastream and their products. I even found out that they have smaller bottles now, not just ... MoreMy sodastream stopped fizzing and I thought it was low on C02, but it was not. I watched a youtube video that showed me where my problem was and I attempted to fix my machine the way the youtube video did, but my part would not come apart. So, I contacted sodastream and spoke to a representative that told me they did not sell the part that I claimed I needed, and suggested the Terra sodastream as a replacement. He gave me the price, and I was pleased with the amount, so I ordered a new one. He reminded me that I could return the old (unopened or opened) CO2 cartridge for replacement and gave me the locations where I could return them. I am very happy with my experience with sodastream and their products. I even found out that they have smaller bottles now, not just the big liter bottles! Yea!! I ordered a set of those too!

I was never a huge fan of plain soda water, but since getting the Terra, I've started to enjoy it without any added flavors! I'm not a huge fan of the syrups because they have artificial sweeteners (probably to increase the overall sweetness per volume). But you can also create your own syrups by starting with a simple syrup base and adding flavors to it.Customer service was also great, we had a problem with our machine and they sent us a new one. No fuss, no hassle.The starter bundle (with two extra cylinders that you send back) was pretty great too. If you are drinking lots of soda - even like 1 can a day - I highly recommend getting one of these.

I love love love my soda stream. I use it every day, multiple times; however, every time I open my dining cabinet and see five empty cannisters I am frustrated. I purchased cannisters during Covid via online from my local Staples whose employees, on two separate occasions and two different people, assured me that although I was not able to return the cannister for a discount when purchasing online; I would be able to return them without purchase for a refund once Covid was done and the store reopened. When that time came I went to my local Staples only to be told no that was not possible. I spoke to the manager and she assured me that I was never told that. When I told her that two separate employees had confirmed yes I would be able to return each bottle she ... MoreI love love love my soda stream. I use it every day, multiple times; however, every time I open my dining cabinet and see five empty cannisters I am frustrated. I purchased cannisters during Covid via online from my local Staples whose employees, on two separate occasions and two different people, assured me that although I was not able to return the cannister for a discount when purchasing online; I would be able to return them without purchase for a refund once Covid was done and the store reopened. When that time came I went to my local Staples only to be told no that was not possible. I spoke to the manager and she assured me that I was never told that. When I told her that two separate employees had confirmed yes I would be able to return each bottle she actually started yelling at me in front of other customers and although she didn't outright call me a liar, she implied that I was. It was not a great experience and I left the store with cannisters in hand, with her standing behind me, hands on hips triumphant at humiliating a customer. This is what I think of now each time I open this cupboard and see these empty cannisters that I no longer need. They cost me an extra $15 each and yet I am unable to get a refund. Oh they offered to take them from me for free btw. lol. Fantastic customer service from Staples, one of your vendors, who treat their customers poorly. Thought I would let you know. Thank you.