Content Copyright discountdiscs. A full refund will be issued as soon as the goods are received back. For your records please obtain a free Certificate of Posting from the Post Office when returning your goods. Unless you are cancelling due to an error / fault with the order / goods you will be liable for return postage costs. Orders received after 12pm or on a weekend or bank holiday will be dispatched the next working day. Further information can be obtained from your local tax office. If you are uncertain of your eligibility, you may wish to contact your GP or surgery for further clarification. You do not need to be registered as disabled to qualify for VAT relief. If you or the end user suffer from a long term medical impairment or have recently undergone a serious injury or operation, then it is very likely you will be eligible. These products include incontinence pads, pants and bed pads. Please email us the name of the product user and their medical condition for our records after purchase.