Product returned without this authorization will be refused. An RMA is only effective for ten (10) days from issuance. The RMA number must be printed clearly on the outside of an outer carton (NOT the original merchandise box). All products must be securely protected in double packaging and padding. If the RMA number is not visible, the return may be denied. Misuses such as blown sub-woofers/speakers are not covered under our return program. Used items and/or items that are not in resealable, like-new, condition as outlined above may incur additional surcharges, up-to return denial, at our discretion. Failure to comply may result in charge-backs, penalties and/or other fees to the customer, up to and including denial of refund. In order to avoid unexpected charges and return denial, please make sure to accurately describe the condition of the returned item, along with the reason for the return, and upon receiving the RMA # make sure to closely follow the packaging and return instructions. Handling fees and freight charges, when applicable, are non-refundable.