Bertazzoni Professional Series 90cm Induction Cooker - Black 90cm

Nice looking range with nice features. Oven heats up fast and the burners are excellent. I am concerned with its quality however. I received the first model that was broken out of the box. It took 2 months of back and forth between the manufacturer, the supplier and pc richards to finally get it replaced. This current model works but has some glitches. It regularly tells me to insert the food probe when I light certain burners and the display likes to display different/incorrect info throughout the day. Also it’s ridiculously overpriced for what it is.

My husband and I purchased a new Bertazzoni Masters 36' range for our newly remodeled kitchen-- completed April 2021. We have had nothing but trouble with this range. The heat is uneven and inconsistent. Oftentimes only a very small part of the "burners" actual get hot. Sometimes it isn't even in the center of the burner, but at an edge. All food has to be moved around in the pan to cook adequately. I cannot fry even two eggs at the same time on the largest burner. The bridge burner is a joke. Again, only a small section of the pan heats adequately. And you never know which section it will be. Attaining a low simmer on a pan of sauce is only a dream (one of the main reasons I bought this induction was the promise that the entire element heated up-- not so). The ... MoreMy husband and I purchased a new Bertazzoni Masters 36' range for our newly remodeled kitchen-- completed April 2021. We have had nothing but trouble with this range. The heat is uneven and inconsistent. Oftentimes only a very small part of the "burners" actual get hot. Sometimes it isn't even in the center of the burner, but at an edge. All food has to be moved around in the pan to cook adequately. I cannot fry even two eggs at the same time on the largest burner. The bridge burner is a joke. Again, only a small section of the pan heats adequately. And you never know which section it will be. Attaining a low simmer on a pan of sauce is only a dream (one of the main reasons I bought this induction was the promise that the entire element heated up-- not so). The burners turn off automatically for no reason, even when not cooking on high heat. The oven rack tilts down when you pull it out. I almost had a full pan of food spill out of the oven the first time I used it when I pulled the rack out-- and not very far out at that. I have been trying to get help from Bertazzoni since May of 2021. Bertazzoni sent an "out-sourced" technician to my house in August-- finally, but he could not authorize any service. When he called Bertazzoni in Florida where all repairs are authorized, their representative was downright nasty (the technician had him on speaker phone). The technician told my husband and me that this is typical of Bertazzoni. They are horrid with service-- the technician contracts with many companies. He said that particular Bertazzoni representative seems to be Bertazzoni's gatekeeper-- he is always unpleasant.I have lost track of the number of times I have tried to get Bertazzoni to respond. I have contacted the company directly numerous times, I have contacted Purcell Murray, the California dealer representative several times. No action from either. Clearly Bertazzoni doesn't care. It's too bad because the range is gorgeous. We get compliments on it continually. When people have asked us how we like it, we have held back on any criticism because we wanted to give Bertazzoni a chance to fix the problems or replace the range. That time is now past. We plan to speak loud and long until we get satisfaction from Bertazzoni. My husband is a residential contractor, and has build many, many kitchens. He has installed appliances from a large number of companies over the past 30 years. He has never experienced a company that is less responsive than Bertazzoni. We feel we were sold down the river.

We've had this range cooker for about 7 months now, and regret buying it. It feels like a clear case of form over function.The major problem is that the temperature dials for the two ovens are imprecise: there are no markings for the temperatures between: 50-100; 100-150; 150-200 etc. So, if you want 180C you either need to buy an oven thermometer or guess and hang around the kitchen to keep an eye on your cooking! (Precisely as the previous reviewer commented, which sadly we didn't see before making our purchase).The thermometer on the central dial does NOT measure the oven temperature but the lining of the oven so is completely hopeless. This thermometer dial on our oven is also installed at an angle which is even more infuriating. So there's no correlation ... MoreWe've had this range cooker for about 7 months now, and regret buying it. It feels like a clear case of form over function.The major problem is that the temperature dials for the two ovens are imprecise: there are no markings for the temperatures between: 50-100; 100-150; 150-200 etc. So, if you want 180C you either need to buy an oven thermometer or guess and hang around the kitchen to keep an eye on your cooking! (Precisely as the previous reviewer commented, which sadly we didn't see before making our purchase).The thermometer on the central dial does NOT measure the oven temperature but the lining of the oven so is completely hopeless. This thermometer dial on our oven is also installed at an angle which is even more infuriating. So there's no correlation between the knob and this thermometer dial, we reported this as a fault to JL, but the engineer said it works as designed, and so JL were not interested in any further action. I'm cooking now, my oven knob says roughly 150 but the thermometer says about 200!!! I like baking and this is not conducive to being able to feel confident leaving something to cook. The ovens are quite noisy too, a low but loud rumble, I find it oppressive at times. The gas rings are very fierce, and will easily burn onions etc even at the lowest setting. We have to use the gas ring dials just past the ignition point to get an appropriately low heat.So, for us, the oven is not fit for purpose, and the JL customer support was woefully lacking. The cooker doesn't work as we would like, and we regret spending so much on something that we were immediately unhappy with. I think the Neff oven we removed was probably better!The review from the previous person is so similar there are clear problems here not being addressed by either JL or Bertazzoni - save your money!