Breville Smart Oven Pro BOV850BSS

I purchased this oven in November of 2021 because of the noted features. The oven also looks great. However, this oven has been a nightmare. After four months, the oven started displaying the dreaded E05 error code. I am on the second replacement oven (after the original one failed) due to this error. The error occurs randomly during a baking cycle. The unit shuts off and must be unplugged and plugged in again to reset the oven. Even after the reset, the error will frequently appear again. I have called Breville customer service who continually tells me that the problem is my electrical wiring in our house. This is a ridiculous answer as an electrician have checked and have found no problem with our wiring. I have tried placing the oven in various rooms of my house ... MoreI purchased this oven in November of 2021 because of the noted features. The oven also looks great. However, this oven has been a nightmare. After four months, the oven started displaying the dreaded E05 error code. I am on the second replacement oven (after the original one failed) due to this error. The error occurs randomly during a baking cycle. The unit shuts off and must be unplugged and plugged in again to reset the oven. Even after the reset, the error will frequently appear again. I have called Breville customer service who continually tells me that the problem is my electrical wiring in our house. This is a ridiculous answer as an electrician have checked and have found no problem with our wiring. I have tried placing the oven in various rooms of my house on different circuits to no avail. The oven has been replaced twice, but the error still appears. After doing some research online, I discovered that this error is quite common. I now believe that there is an inherent design flaw that appears to impact different batches of manufactured ovens. Some users think is due to a bad “triac” on the internal power board. After several weeks of dealing with this problem, I am fed up. I requested a refund from Breville, but they have refused since it was not purchased on their website. They were only willing to give me a credit for the original price to buy a product on their website. However, I only need a reliable convention oven. This has been a frustrating experience and I warn others about purchasing this oven!

I loved this oven and have been using it constantly for over 3 years. Makes the best toast ever and accommodates decent sized casseroles. However, last week, I started getting a loud vibration from the convection fan, and after researching online, discovered this is not an uncommon problem. My husband took the side off to access the fan and sprayed some lubricant (You Tube video) which initially appeared to have solved the problem. Until I went to bake some salmon last night and the fan sounded like it had finally ground to a halt. Contacted Breville and they will repair for $135 with approx 3-4 weeks turnaround or offer a new unit at 25% discount. Haven't yet decided what to do, esp. since my regular oven has been waiting for a backordered part since the end of ... MoreI loved this oven and have been using it constantly for over 3 years. Makes the best toast ever and accommodates decent sized casseroles. However, last week, I started getting a loud vibration from the convection fan, and after researching online, discovered this is not an uncommon problem. My husband took the side off to access the fan and sprayed some lubricant (You Tube video) which initially appeared to have solved the problem. Until I went to bake some salmon last night and the fan sounded like it had finally ground to a halt. Contacted Breville and they will repair for $135 with approx 3-4 weeks turnaround or offer a new unit at 25% discount. Haven't yet decided what to do, esp. since my regular oven has been waiting for a backordered part since the end of Feb. and the Breville has been doing all of our oven cooking. I asked if this fan problem has been addressed in newer units, and the customer service rep didn't know. It's just frustrating when you spend money for a quality product that serves you well and then have it fail in three years. So, yes, I would recommend the oven but with the caveat that the convection fan is a weak component that will limit the life of the appliance.

I am very disappointed with this appliance. This is the third unit that has been sent to me as a replacement for the original one that I purchased on Amazon. The Smart Oven has many nice features and it looks great. However, I sense that the appliance has an inherent electronic design flaw. Specifically, it is the dreaded E05 error code. This error is well documented on the internet. The unit will display this code within two or three minutes into the BAKING function but not the TOASTER function. I am simply fed up with this expensive oven. Although customer service has generally been responsive, they will not offer me a refund since I bought it through Amazon. They offered only a credit for a purchase of another product on the Breville website. However, I don't ... MoreI am very disappointed with this appliance. This is the third unit that has been sent to me as a replacement for the original one that I purchased on Amazon. The Smart Oven has many nice features and it looks great. However, I sense that the appliance has an inherent electronic design flaw. Specifically, it is the dreaded E05 error code. This error is well documented on the internet. The unit will display this code within two or three minutes into the BAKING function but not the TOASTER function. I am simply fed up with this expensive oven. Although customer service has generally been responsive, they will not offer me a refund since I bought it through Amazon. They offered only a credit for a purchase of another product on the Breville website. However, I don't need any other appliance, I need a reliable convection oven and I do not have confidence in any similar unit from Breville. So, in total, I have had 3 different units and have placed the unit on different outlets throughout my house which is modern and high quality construction. I can only surmise the oven has a design defect. Therefore, I cannot recommend this oven to others.