First, this extenders setup really was a test. I tried and tried to get this thing up and running and then determined in the midst of the whole ordeal that my router 5GHZ side had become intermittent. I got a new one and all of the sudden the netgear extender began to function correctly. I still had some issues with the nighthawk app and it’s connectivity and still do. That app could function some better. A good part of the time it won’t connect to my router saying it can’t find it when I am trying to see what is connected to the extender it is frustrating to get the can’t connect to router message. At some random time later it will connect. Overall I think this system works pretty good once setup.

I ordered the Nighthawk X4S AC2200 Model EX7500 wifi range extender in an effort to boost the signal strength to my bedroom which is about 35 feet and 4 walls from the wifi router. I had difficulty setting it up with my Airport Extreme router, but , after researching, I was able to figure it out. I got solid blue lights on 1, 2 and 4, but no lights on 3 (2.4GHz) and 5 (5GHz) except for occasional flashes of amber or red. I did not see any boost in signal strength in my bedroom area at all even though I tried every single outlet between the router and the room. The only difference I experienced was not good. The wifi signal would cycle on and off repeatedly, requiring me to frequently have to sign back into sites. I contacted tech support and, honestly, had ... MoreI ordered the Nighthawk X4S AC2200 Model EX7500 wifi range extender in an effort to boost the signal strength to my bedroom which is about 35 feet and 4 walls from the wifi router. I had difficulty setting it up with my Airport Extreme router, but , after researching, I was able to figure it out. I got solid blue lights on 1, 2 and 4, but no lights on 3 (2.4GHz) and 5 (5GHz) except for occasional flashes of amber or red. I did not see any boost in signal strength in my bedroom area at all even though I tried every single outlet between the router and the room. The only difference I experienced was not good. The wifi signal would cycle on and off repeatedly, requiring me to frequently have to sign back into sites. I contacted tech support and, honestly, had difficulty communicating. Between the gentleman's heavy accent and my hearing loss, it was not a great experience. He finally told me that, if I had solid blue lights on 1, 2 and 4, that the unit was operating just as it should be. So, I continued to work with it. I can't say how many times I reset the unit and started over, but it was a lot. I would work with it until I would get frustrated with it and then set it aside for several days or a week and then try again by doing things in a different order. No luck. Finally, I attempted to contact Tech Support at Netgear again on February 6 and received a message that someone would contact me when my case was reviewed. Since then, crickets. I contacted Walmart customer svc on the 2/12 and requested a return, but they informed me that I was out of the return period - by 2 days. That was my fault because I didn't allow for 31 days in December and January. Even so, if Netgear had responded within a week, then I could have made a more timely decision. I've seen the positive reviews on this item, but it certainly didn't work for me.

Netgear Ex7500 is really hard to connect to my Netgear Nighthawk router. I followed the Netgear instructions pamphlet and linked to its website for Netgear installation assistant. I was told by Soft Tree Tech., Inc was the authorized tech support for Netgear. So I paid $149.99 to fixed the connectivity of my new extender and my router. 2 days later when I reboot my router I lost all WiFi connection on my devices. I had to go through Soft Tree again in order to make it work. This time Soft Tree technician advised me not to perform any basic setup on my own but always have their technician to do the work. At that moment, I realized that I had actually lost control over my own router and Soft Tree had complete access to my Netgear admin account with my password. I ... MoreNetgear Ex7500 is really hard to connect to my Netgear Nighthawk router. I followed the Netgear instructions pamphlet and linked to its website for Netgear installation assistant. I was told by Soft Tree Tech., Inc was the authorized tech support for Netgear. So I paid $149.99 to fixed the connectivity of my new extender and my router. 2 days later when I reboot my router I lost all WiFi connection on my devices. I had to go through Soft Tree again in order to make it work. This time Soft Tree technician advised me not to perform any basic setup on my own but always have their technician to do the work. At that moment, I realized that I had actually lost control over my own router and Soft Tree had complete access to my Netgear admin account with my password. I became very concerned about my internet / computer privacy being compromised after speaking with Soft Tree’s adviser. I contacted Netgear by phone again and was later told that Soft Tree was not an authorized support provider. I researched and decided to replace a new router and return Netgear Range Extender EX7500. I just wanted to make sure things are secure. I was surprised to see so many customers got scammed by Soft Tree Tech., Inc. in Netgear Community Forum. My question is how can a company pretend to be Netgear and be allowed to con clients into forking out $149.99 when they could have got support directly from Netgear for free under 90 warranty support?