Razer Kraken x For Console Multi-Platform Wired Gaming Headset

The sound quality on this headset is really good considering the price and the noise cancelling is decent, however the build quality is very poor and Razer customer support is terrible.I bought this headset in late August 2020 and I started noticing that the plastic adjustable band had started to break in half in late December 2020. I used this headset daily, for long periods of time and to be honest, it was very uncomfortable. If I adjusted the band to be a bit more loose than what I felt comfortable with, it would start to slide off my head slowly and just become a nuisance. The adjustable band broke off today on January 5th, 2021 just by flexing it a little while taking it off.My return period with Best Buy was obviously over by the time the headset broke, so ... MoreThe sound quality on this headset is really good considering the price and the noise cancelling is decent, however the build quality is very poor and Razer customer support is terrible.I bought this headset in late August 2020 and I started noticing that the plastic adjustable band had started to break in half in late December 2020. I used this headset daily, for long periods of time and to be honest, it was very uncomfortable. If I adjusted the band to be a bit more loose than what I felt comfortable with, it would start to slide off my head slowly and just become a nuisance. The adjustable band broke off today on January 5th, 2021 just by flexing it a little while taking it off.My return period with Best Buy was obviously over by the time the headset broke, so I went to Razer support because they ensure and openly advertise that their products are of high quality and long lasting compared to their competitors, which is not the case. After spending 30 minutes on a live chat with a Razer assistant constantly telling me that they have to ask their supervisor for permission with everything that they do, I was ultimately told that my headset fell under CID, aka Customer Induced Damage. The assistant was very helpful and told me that they could try to appeal that decision for me but at that point, it was just laughable at how stingy their policies and support line were that I really had no hope that this very wealthy company would ensure their promises of a reliable, long lasting product to any consumer. Not so surprising, the case was not overturned and I practically flushed my money down the toilet with this cheap Razer headset.I am just disappointed in the build quality in this Razer headset because it lasted for less than 5 months after regular, daily use. A cheaper, good reviewed headset on Best Buy would probably last you a lot longer than this junk.Another thing to note, the fake leather ear cups are HUGE oil magnets. If you have slightly greasy hair and/or skin then be prepared to clean those ear cups almost everyday.I cannot recommend this headset to anyone at all, it is just a huge waste of money and you're better off spending it on a headset of higher quality or if you do your research, you can find a well preforming headset with better build quality somewhere else.

As usual, product arrived right on time and in great condition, thanks Best Buy. Upon opening the outer box and reviewing the product itself, I was amazed with the quality of the packaging for the headset itself as this would be packaging that you’d expect for $200-$300 headsets. Here’s my honest review:Pros:1. Extremely lightweight and comfortable to wear2. Looks like a super expensive headset3. Adjustable and flexible mic boom4. Supposedly it has 7.1 surround sound audio5. Great value for what you getCons:1. No way to adjust chat volume aside from game volume2. Doesn’t come with a controller adapter, just the cable adapter to use for a PC3. Mute push-button is actually on with the button in the out position, which is confusing4. Instead of charging ... MoreAs usual, product arrived right on time and in great condition, thanks Best Buy. Upon opening the outer box and reviewing the product itself, I was amazed with the quality of the packaging for the headset itself as this would be packaging that you’d expect for $200-$300 headsets. Here’s my honest review:Pros:1. Extremely lightweight and comfortable to wear2. Looks like a super expensive headset3. Adjustable and flexible mic boom4. Supposedly it has 7.1 surround sound audio5. Great value for what you getCons:1. No way to adjust chat volume aside from game volume2. Doesn’t come with a controller adapter, just the cable adapter to use for a PC3. Mute push-button is actually on with the button in the out position, which is confusing4. Instead of charging within itself, uses the controller’s batteries as a power source and drains the batteries quickly (only about 4 hours of use before needing a recharge)5. Website to “download” the 7.1 surround sound audio is misleading and I can’t tell the difference anyways in the “enhanced” audioConclusion:I highly recommend this as either an entry-level headset or a backup headset like I’m using it as. My original Turtle Beach XO-7 headset broke, so I got this as an alternative since I heard nothing but good things about Razor products for gaming and b/c it was on sale for $40 at the time.I have a Turtle Beach Recon 200 that I use now instead of this headset since you can actually control both the game and chat volume separately without needing an adapter and it has its own power source so it doesn’t drain the controller batteries like the Kraken X does. The Turtle Beach also has a really nice feature with automatically muting if you stow the mic in an upwards position unlike the confusing mute button on the Kraken X. So, until my Recon 200 bites the dust I won’t be using this headset but it’s still nice to have as a backup.

I recently needed a new headset for games and video calls, and I thought these were a good choice. The price is fair and actually delivers good audio quality and microphone quality.However, not 3 months into picking it up, the plastic material on the top head-rest started to develop tiny cracks along the edge. I didn't think much of it, until one day the top plastic layer split along the center. Additionally, the headphones would not rest snuggly on my head and started to slide off, requiring repositioning.Because of the cheap materials being used, I simply cannot recommend this to anyone looking for budget headsets (much less to children who can break it easily). Good audio though...